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To whom it may concern,
Currently i am working with Cinnamon Lake Side Colombo as Guest services manager and following a MBA in tourism and hospitality management with Asia E university attached to Thames college, Nugegoda. I have four years of experience working as a Front office Supervisor and Guest service manager over Anantara (UAE) and Cinnamon (LK). During this time, I created schedules, assigned tasks, ran sales reports and performed all other managerial duties. While the main duties remain the same. I know how to present myself with authority to gain the respect of the guest while still providing outstanding customer service.
I have excellent interpersonal skills with the ability to help create a friendly and welcoming atmosphere. I am very observant with the ability to spot the potential for trouble before it happens, which helps to prevent bad situations from getting out of hand. When altercations do occur, I can find the best solution fast to keep the peace and maintain an orderly and safe environment for the guests and the staff.
I have the ability to learn your policies and procedures and to keep day to day operations running smoothly. I can keep track of the guests, available rooms and assist visitors with any special needs they may have. I also have the ability to ensure the staff is performing their duties accurately, take care of any maintenance problems and oversee all financial aspects such as conducting nightly audits and preparing cash reports.
My contact number is +94(0)766976797 and I hope to meet with you soon to discuss this position in more detail.
Guest Service Supervisor
Anantara Kalutara Resort - Kalutara, Sri LankaFront Office receptionApril 2017 - Now · 1 year and 8 months
I am serving the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable Anantara experience. I am a key ambassador for the hotel and the Anantara brand. I will create one of the most powerful first impressions to our guests. I have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. I am necessitated being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.
Guest Service Agent
Eastern Mangroves Hotel & Spa by Anantara - Abu Dhabi, United Arab EmiratesFront Office receptionSeptember 2014 - March 2017 · 2 years and 7 months
As a Guest Service Agent I am responsible for ensuring that all guests enjoy a positive and memorable experience. I am a key representative of our hotel and brand, and as such i will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. I am taking personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. I am proactive and innovative; suggesting alternatives that meet guest needs, ensuring their delight with their experience.
Guest service Agent
Rotana Centro Sharjah - Sharjah, United Arab EmiratesFront Office receptionAugust 2012 - September 2014 · 2 years and 2 months
• Welcome and check in of guests, including processing of group arrivals • Check out departing guests using the hotel's accounting system • Be seen as a main point of contact for guests, dealing efficiently with enquiries and any complaints • Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events • Maximise Sales revenues through up selling and marketing programmes • General switchboard duties including taking of reservations • Project a professional manner with an emphasis on hospitality and guest service.
Imperial Hotel and Residence - Kuwait City, KuwaitFront Office receptionAugust 2008 - August 2012 · 4 years and 1 month
Swiss lanka hotel schoolJanuary 2004 - January 2008
SinhalaNative or fluent100%
TamilNative or fluent100%