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The Ritz Paris - Paris, FranceSales & MarketingMay 2018 - October 2018 · 6 months
Assisted the sales managers in their administrative and commercial tasks. Contributed and participated on familiarization trips. Contributed to the organization of the Garden Party and the Ecole Escoffier's 30 years celebration. Participated in several commercial and communication actions.
Ritz Carlton - Barcelona, SpainGuest RelationsMay 2017 - September 2017 · 5 months
Welcome and acknowledge all guests according to company standards. Resolve guest call, request or problem. Follow up with guests to ensure their requests have been met to their satisfaction. And respond to special requests from guests with unique needs. Set up wow stories to surprise our guests.
Meliá Hotels International - Madrid, SpainFront Office receptionNovember 2016 - May 2017 · 7 months
Direction : Follow the assistant director, assist him with some specific tasks Commercial : Conduct market research and analysis to create business plans on commercial opportunities Housekeeping : Inspect the rooms and public areas cleanliness (after learning the cleaning process)
Costes - Le café Marly - Paris, FranceF&B serviceJune 2014 - July 2016 · 2 years and 2 months
Greet and escort customers to their tables Offer menu recommendations and up-sell additional products when appropriate
International Hotel Business Management School - Vatel Madrid, Spain [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Madrid, SpainOctober 2016 - Now
Université Panthéon-Assas - Paris, FranceSeptember 2014 - July 2016
FrenchNative or fluent100%