SHU-YAO HSU

SHU-YAO HSU

Restaurant Supervisor at Renaissance Taipei Shihlin Hotel
Lives in Taiwan

Join Hosco and view SHU-YAO's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

In November 2020, I completed a master degree in International Hospitality & Tourism Management and graduated from Bournemouth University.

I had worked at NOBU Berkeley Street for September 2015 to August 2017 and been promoted twice. From December 2017, I started working at iL Mercato Tianmu in Taiwan. I have customers service and food & beverage service experiences in restaurants. From June 2019 to March 2020, I have completed my full-time placement in the Shangri-la Hotel at the Shard as TING restaurant waitress.

I like my jobs experiences and I am willing to learn more and keep moving on to purchase a career in hospitality so I decide to study again to enhance my knowledge in the hospitality industry. Also, I am a fast learner and am willing to accept new challenges. I keen to explore and learn more to acquire new skills and knowledge to broaden my abilities in different sectors. I am looking for a job in the U.K to further develop my career here.

I have T4 Student Visa and require T2 Visa.

Experience

10 years and 3 months

  • Restaurant Supervisor

    Renaissance Taipei Shihlin Hotel - Taiwan

    F&B service
    February 2022 - Now · 2 years and 2 months

  • Assistant Operations Manager

    1789 Café Patisserie by Cyrille Courant - Taiwan

    Room Division Management
    June 2021 - December 2021 · 7 months

    (1) Translate and communicate regarding all Government/Insurance related Issues (2) Applying NHI, Labor, and Pension for employees, or any changes may occur (HR) (3) Maintaining and updating POS system including generating reports (4) Communication and reports for accounting (5) Ensuring the operation is running smoothly (5) Proactively help to promote and improve company operations (7) Daily cash up and sales report (8) Customer service & upselling

  • Training Manager

    Truedan UK - London, United Kingdom

    Human Resources
    September 2020 - January 2021 · 5 months

    To do the preparation of opening the first shop in London. I co-operated with my colleague to organise staff training, organise stock and inventory checking, and make sales and marketing plans. Furthermore, I had been doing products research and development during this period.

  • Waitress - TING Restaurant

    Shangri-La Hotel, At The Shard, London - London, United Kingdom

    F&B service
    June 2019 - March 2020 · 10 months

    I provide a warm welcome and great services which meet high standards of Shangri-la to guests. I work in the afternoon tea and dinner service. I explain dishes, drinks to guest and take food and drinks order, communicate with guests, maintain table cleanliness and understand guests' needs to provide services. After I had worked in Ting for 5 months, I assisted supervisors in their duties. After 6 months, I was assigned to train new staff on the floor and do some supervisor’s duties like cash up, discrepancy on PDQ (report) and checking closing duties. AWARDS - Over 20 positive reviews on TripAdvisor - Over 70 positive feedbacks of Customers Delight Cards

  • Receptionist (Cashier&Hostess)

    IL Mercato Tianmu - Taiwan Province, Taiwan

    Reception
    November 2017 - July 2018 · 9 months

    I started to work at iL Mercato Tianmu on the 18th of December 2017. I work as a receptionist (Cashier&Hostess&Server). I help guests to book the table and answer the phone calls from guests. I arrange tables for the reservations every shift. I welcome guests and show them the seat when they enter the restaurant. I assist and contact with guests to organize their private party or event. Counting the money at the end of the shift and doing reports to the owner and managers. After five months, I also worked as a waitress sometimes.

  • Waiter & Runner

    NOBU BERKELEY STREET - London, United Kingdom

    Porter
    September 2015 - August 2017 · 2 years

    I started working at NOBU Berkeley Street in September 2015. I worked as a F&B runner in the lounge bar. Main duties are serving food and drinks in the lounge bar and making coffee, tea and sake orders sometimes. After 8 months, I worked as a F&B waitress at NOBU. I explain dishes, drinks to customers and take food and drinks order, communicate with customers and design the menu for them. I had been promoted twice during working at NOBU and awarded COMMIS OF THE MONTH in January 2016. Because my visa is expired, I finished work in August 2017.

  • Music hall technical staff (Part-time)

    Tamkang University Carrie Chang Music Hall - New Taipei City, Taiwan

    Customer Service
    January 2012 - June 2015 · 3 years and 6 months

    I had worked at Tamkang University Carrie Chang Music Hall from 2012 until 2015. I worked as an intern from February 2012 to August 2012. I worked as an assistant of the stage manager and also was General Coordinator of Part-time employee from September 2012 to June 2015. I communicate with organizers and performers, coordinate with a manager to set up stages and operate sound, lighting and recording systems.

Education

  • Master

    Bournemouth University - International Tourism and Hospitality Management - Bournemouth, United Kingdom

    September 2018 - November 2020

    I have completed courses and have finished the work placement in Shangri-la Hotel at The Shard in March 2020. Award Result: Master of Science in International Hospitality and Tourism Management with Merit.

  • Bachelor degree in Educational Technology

    Tamkang University - New Taipei City, Taiwan

    September 2011 - June 2015

    Activities and societies (1) I am the chief executive officer of the graduation final project presentation and exhibition. (2) I am a general coordinator of part-time employees at Tamkang University Carrie Chang Music Hall. (3) I joined the student association of the Educational Technology department and I was a vice group leader of the artistic design group. (4) I am a research assistant and project assistant of three professors of the Educational Technology department. GPA: 3.972 / 4.0 Cumulative Rank in Department: 2nd / 81

Languages

2 languages

  • Mandarin

    Native or fluent

  • English

    Professional working

Personal information

Nationalities

  • Taiwanese

Date of birth

May 25th 1993

Skills

11 skills

  • Cashier
  • Dealing with customer
  • Effective teamwork
  • F&B service
  • Food and safety
  • Good computer skills
  • Good customer service
  • Great teamwork skills
  • Hostess
  • Passion for customer care
  • Working on reception
Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Shubham Kumar Singh
Butler at Confidential
Daria Ulanova
Operations Management at Ovolo
View 34 connections
Following
Compass Group UK & Ireland
Compass Group UK & Ireland
London, United Kingdom
Club Med Singapore - Vacances Pte Ltd LPM Restaurant & Bar
LPM Restaurant & Bar
Dubai, United Arab Emirates
Other members
George Kariuki
Nairobi, Kenya
Sonja Steyn
Johannesburg, South Africa
Erika Vigara
Vancouver, Canada
Daniela Grebe
Geneva, Switzerland
View more
Close
Update complete!

We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.

We’ve added the following information to your profile:

  • Current location
  • Profile summary
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
  • Date of birth
  • Driving License
  • Phone Number

Take a moment to look at your supercharged profile!

Close
Profile update error

We couldn’t update your profile using your CV.

We couldn’t update your profile. However, your CV has been saved.

There was an error uploading your CV.

Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.