SHU-YAO HSU

SHU-YAO HSU

Waitress - TING Restaurant at Shangri-La Hotel, At The Shard, London
Lives in London, United Kingdom

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About me

Currently, I am studying a master degree in International Hospitality & Tourism Management at Bournemouth University in the U.K.

I had worked at NOBU Berkeley Street for September 2015 to August 2017 and been promoted twice. From December 2017, I started working at iL Mercato Tianmu in Taiwan. I have customers service and food & beverage service experiences in restaurants. I like my jobs experiences and I am willing to learn more and keep moving on to purchase a career in hospitality so I decide to study again to enhance my knowledge in the hospitality industry.

Currently, I am doing my full-time placement in the Shangri-la Hotel at the Shard as TING restaurant waitress.

I am looking for a job after I finish my master degree next September. I am interested in jobs related to hotel or restaurant hospitality.

Experience

6 years and 11 months

  • Waitress - TING Restaurant

    Shangri-La Hotel, At The Shard, London - London, United Kingdom

    F&B service
    June 2019 - Now · 7 months

    I provide a warm welcome and great services which meet high standards of Shangri-la to guests. I work in the afternoon tea and dinner service. I explain dishes, drinks to guest and take food and drinks order, communicate with guests, maintain table cleanliness and understand guests' needs to provide services.

  • Receptionist (Cashier&Hostess)

    IL Mercato Tianmu - Taiwan Province, Taiwan

    Customer Service
    November 2017 - July 2018 · 9 months

    I started to work at iL Mercato Tianmu on the 18th of December 2017. I work as a receptionist (Cashier&Hostess&Server). I help guests to book the table and answer the phone calls from guests. I arrange tables for the reservations every shift. I welcome guests and show them the seat when they enter the restaurant. I assist and contact with guests to organize their private party or event. Counting the money at the end of the shift and doing report to the owner and managers. After five months, I also worked as a waitress sometimes.

  • Waiter & Runner

    NOBU BERKELEY STREET - London, United Kingdom

    F&B service
    August 2015 - August 2017 · 2 years and 1 month

    I started working at NOBU Berkeley Street in September 2015. I worked as a F&B runner in the lounge bar. Main duties are serving food and drinks in the lounge bar and making coffee, tea and sake orders sometimes. After 8 months, I worked as a F&B waitress at NOBU. I explain dishes, drinks to customers and take food and drinks order, communicate with customers and design the menu for them. I had been promoted twice during working at NOBU and awarded COMMIS OF THE MONTH in January 2016. Because my visa is expired, I finished work in August 2017.

  • Music hall technical staff (Part-time)

    Tamkang University Carrie Chang Music Hall - New Taipei City, Taiwan

    Customer Service
    January 2012 - June 2015 · 3 years and 6 months

    I had worked at Tamkang University Carrie Chang Music Hall from 2012 until 2015. I worked as an intern from February 2012 to August 2012. I worked as an assistant of the stage manager and also was General Coordinator of Part-time employee from September 2012 to June 2015. I communicate with organizers and performers, coordinate with a manager to set up stages and operate sound, lighting and recording systems.

Education

Currently studying

  • Master

    Bournemouth University - International Tourism and Hospitality Management - Bournemouth, United Kingdom

    September 2018 - Now

    I am studying for a master degree in International Hospitality & Tourism Management. I apply for the course with the work placement and I will finish the master degree in 2020. My work placement will start in June 2019.

  • Bachelor

    Tamkang University - Taiwan Province, Taiwan

    September 2011 - June 2015

    Major subject : Educational Technology

Languages

2 languages

  • Mandarin

    Native or fluent

  • English

    Professional working

Personal information

Nationalities

  • Taiwanese

Date of birth

May 25th 1993

Skills

11 skills

  • Cashier
  • Dealing with customer
  • Effective teamwork
  • F&B service
  • Food and safety
  • Good computer skills
  • Good customer service
  • Great teamwork skills
  • Hostess
  • Passion for customer care
  • Working on reception
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Sameeur Rahman
Reservation, & Customer Service Executive at Wahaj Boulevard Hotel
Raji Aljesry
Corporate Sales Manager at Four Seasons Hotels and Resorts
Calvin Susanto
F&B Management Trainee chez The Doyle Collection
View 27 connections
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