SHU-YAO HSU

SHU-YAO HSU

Student from Bournemouth University - International Tourism and Hospitality Management
Lives in Bournemouth, United Kingdom
over 6 months ago

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After I graduated from the university, I had been working at Nobu Berkeley St. for two years.
My visa is expired in 2017 so I went back to Taiwan and work at Italian iL Mercato Tiamu.
I am interested in jobs related to hotel or restaurant hospitality so I decide to study again to enhance my knowledge in the hospitality industry.
I am studying the master degree in International Hospitality & Tourism Management at Bournemouth University in England.
I will need to find the work placement next year.

I have customers service and food & beverage service experiences in the past 6 years. I like hospitality work, am willing to learn more and keep moving on to extend my career.

Experience

  • Receptionist (Cashier&Hostess)

    Il Mercato Tianmu - Taiwan Province, Taiwan

    Customer Service
    December 2017 - July 2018 · 8 months

    I started to work at iL Mercato Tianmu on the 18th of December, 2017. I work as a receptionist (Cashier&Hostess&Server). I help guests to book the table and answer the phone calls from guests. I arrange tables for the reservations every shifts. I welcome guests and show them the seat when they enter the restaurant. I assist and contact with guests to organize their private party or event. Counting the money in the end of shift and doing report to the owner and managers.

  • Waiter & Runner (Full-time)

    NOBU BERKELEY STREET - London, United Kingdom

    F&B service
    September 2015 - August 2017 · 1 year and 12 months

    I started working at NOBU Berkeley Street in September,2015. I worked as a F&B runner in the lounge bar. Main duties is serving food and drinks in the lounge bar and making coffee, tea and sake orders sometimes. After 8 months, I worked as a F&B waitress at NOBU. I explain dishes, drinks to customers and take food and drinks order, communicate with customers and design the menu for them. Because my visa is expired, I finished work in August,2017.

  • Music hall technical staff (Part-time)

    Tamkang University Carrie Chang Music Hall - New Taipei City, Taiwan

    Customer Service
    February 2012 - June 2015 · 3 years and 5 months

    I had worked at Tamkang University Carrie Chang Music Hall since 2012 until 2015. I worked as a intern from February, 2012 to August, 2012. I worked as an assistant of stage manager from September, 2012 to June 2015. I communicate with organizers and performers, coordinate with manager to set up stages and operate sound, lighting and recording systems.

Education

  • Master

    Bournemouth University - International Tourism and Hospitality Management - Bournemouth, United Kingdom

    September 2018 - Now

    I am studying the master degree in International Hospitality & Tourism Managment. I apply for the course with the work placement next year and finish the degree in 2020.

  • Bachelor

    Tamkang University - Taiwan Province, Taiwan

    September 2011 - June 2015

    Major subject : Educational Technology

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Professional working
    60%

Skills

  • Cashier
  • Dealing with customer
  • Effective teamwork
  • F&B service
  • Good computer skills
  • Good customer service
  • Great teamwork skills
  • Hostess
  • Passion for customer care
  • Working on reception
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Bibek Poudel
Co-Founder at IDEA Management & Consulting services Pvt. Ltd
Muhammad Waseem Shahab
followup clerk at central laundry
View 29 connections
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