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About me
In November 2020, I completed a master degree in International Hospitality & Tourism Management and graduated from Bournemouth University.
I had worked at NOBU Berkeley Street for September 2015 to August 2017 and been promoted twice. From December 2017, I started working at iL Mercato Tianmu in Taiwan. I have customers service and food & beverage service experiences in restaurants. From June 2019 to March 2020, I have completed my full-time placement in the Shangri-la Hotel at the Shard as TING restaurant waitress.
I like my jobs experiences and I am willing to learn more and keep moving on to purchase a career in hospitality so I decide to study again to enhance my knowledge in the hospitality industry. Also, I am a fast learner and am willing to accept new challenges. I keen to explore and learn more to acquire new skills and knowledge to broaden my abilities in different sectors. I am looking for a job in the U.K to further develop my career here.
I have T4 Student Visa and require T2 Visa.
Experience
10 years and 3 months
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Restaurant Supervisor
Renaissance Taipei Shihlin Hotel - Taiwan
F&B serviceFebruary 2022 - Now · 2 years and 2 months -
Assistant Operations Manager
1789 Café Patisserie by Cyrille Courant - Taiwan
Room Division ManagementJune 2021 - December 2021 · 7 months(1) Translate and communicate regarding all Government/Insurance related Issues (2) Applying NHI, Labor, and Pension for employees, or any changes may occur (HR) (3) Maintaining and updating POS system including generating reports (4) Communication and reports for accounting (5) Ensuring the operation is running smoothly (5) Proactively help to promote and improve company operations (7) Daily cash up and sales report (8) Customer service & upselling
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Training Manager
Truedan UK - London, United Kingdom
Human ResourcesSeptember 2020 - January 2021 · 5 monthsTo do the preparation of opening the first shop in London. I co-operated with my colleague to organise staff training, organise stock and inventory checking, and make sales and marketing plans. Furthermore, I had been doing products research and development during this period.
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Waitress - TING Restaurant
Shangri-La Hotel, At The Shard, London - London, United Kingdom
F&B serviceJune 2019 - March 2020 · 10 monthsI provide a warm welcome and great services which meet high standards of Shangri-la to guests. I work in the afternoon tea and dinner service. I explain dishes, drinks to guest and take food and drinks order, communicate with guests, maintain table cleanliness and understand guests' needs to provide services. After I had worked in Ting for 5 months, I assisted supervisors in their duties. After 6 months, I was assigned to train new staff on the floor and do some supervisor’s duties like cash up, discrepancy on PDQ (report) and checking closing duties. AWARDS - Over 20 positive reviews on TripAdvisor - Over 70 positive feedbacks of Customers Delight Cards
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Receptionist (Cashier&Hostess)
IL Mercato Tianmu - Taiwan Province, Taiwan
ReceptionNovember 2017 - July 2018 · 9 monthsI started to work at iL Mercato Tianmu on the 18th of December 2017. I work as a receptionist (Cashier&Hostess&Server). I help guests to book the table and answer the phone calls from guests. I arrange tables for the reservations every shift. I welcome guests and show them the seat when they enter the restaurant. I assist and contact with guests to organize their private party or event. Counting the money at the end of the shift and doing reports to the owner and managers. After five months, I also worked as a waitress sometimes.
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Waiter & Runner
NOBU BERKELEY STREET - London, United Kingdom
PorterSeptember 2015 - August 2017 · 2 yearsI started working at NOBU Berkeley Street in September 2015. I worked as a F&B runner in the lounge bar. Main duties are serving food and drinks in the lounge bar and making coffee, tea and sake orders sometimes. After 8 months, I worked as a F&B waitress at NOBU. I explain dishes, drinks to customers and take food and drinks order, communicate with customers and design the menu for them. I had been promoted twice during working at NOBU and awarded COMMIS OF THE MONTH in January 2016. Because my visa is expired, I finished work in August 2017.
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Music hall technical staff (Part-time)
Tamkang University Carrie Chang Music Hall - New Taipei City, Taiwan
Customer ServiceJanuary 2012 - June 2015 · 3 years and 6 monthsI had worked at Tamkang University Carrie Chang Music Hall from 2012 until 2015. I worked as an intern from February 2012 to August 2012. I worked as an assistant of the stage manager and also was General Coordinator of Part-time employee from September 2012 to June 2015. I communicate with organizers and performers, coordinate with a manager to set up stages and operate sound, lighting and recording systems.
Education
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Master
Bournemouth University - International Tourism and Hospitality Management - Bournemouth, United Kingdom
September 2018 - November 2020I have completed courses and have finished the work placement in Shangri-la Hotel at The Shard in March 2020. Award Result: Master of Science in International Hospitality and Tourism Management with Merit.
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Bachelor degree in Educational Technology
Tamkang University - New Taipei City, Taiwan
September 2011 - June 2015Activities and societies (1) I am the chief executive officer of the graduation final project presentation and exhibition. (2) I am a general coordinator of part-time employees at Tamkang University Carrie Chang Music Hall. (3) I joined the student association of the Educational Technology department and I was a vice group leader of the artistic design group. (4) I am a research assistant and project assistant of three professors of the Educational Technology department. GPA: 3.972 / 4.0 Cumulative Rank in Department: 2nd / 81
Languages
2 languages
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Mandarin
Native or fluent
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English
Professional working
Personal information
Nationalities
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Taiwanese
Date of birth
May 25th 1993
Skills
11 skills
- Cashier
- Dealing with customer
- Effective teamwork
- F&B service
- Food and safety
- Good computer skills
- Good customer service
- Great teamwork skills
- Hostess
- Passion for customer care
- Working on reception
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