Shuk Kwan Ngai

Shuk Kwan Ngai

Head Sommelier & Assistant Manager at Atlantis The Palm
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am currently graduated from Master in Business Administration in France, major in Wine Marketing and Management. Originally from Hong Kong with an international education background and professional working experience. After being Head Sommelier and Assistant Restaurant Manager in the high-end luxury hospitality segment in Dubai and Thailand, work experience has given me much skill in understanding and analyzing consumers' expectations and customer services as well as cultural attitudes towards global hosiptality industry. I am ambitious, focused, self-motivated and very passionate about the hospitality industry.

Experience

  • Head Sommelier & Assistant Manager

    Atlantis The Palm - The Palm Jumeirah, Dubai, United Arab Emirates

    F&B service
    July 2015 - July 2016

    1) Manage 5 stars luxury standard of the restaurant operation and customer services. 2) Wine cellar management and wine list development including pre-opening for Atlantis new Lebanese restaurant “Ayamna”. 3) Monitor daily and monthly restaurants performance and beverage store costing. 4) Conduct wine training to the F&B team. 5) Organize wine or spirits luxury events with brand ambassador from Pernod Ricard and Brown Forman at the hotel.

  • Resort Sommelier & Assistant Manager

    Anantara Dubai The Palm Resort & Spa - Dubai, United Arab Emirates

    F&B service
    June 2014 - June 2015

    1) In charge of restaurant operation, wine services, wine and food pairing recommendation. Take care VIP guests. 2) Create wine selection and offer for room mini bars, villa, dine by designs and banquet. 3) Control the costs and stocks of beverage store. 4) Conduct wine training to F&B team. 5) Responsible for wine purchasing , negotiation with suppliers and wine list development. 6) Organize effectively with Treasury Wine Estate and launched wine tasting , wine training and promotional events at the hotel.

  • Assistant Beverage Manager

    Boathouse Resorts & Spa - Phuket, Thailand

    F&B service
    June 2013 - June 2014

    1) Offer daily food wine services and wine-pairing recommendation to the guests. 2) Cellar management (Wine Spectator awarded cellar with over 800 unique labels over 17 countries.) 3) Develope wine list, wine pairing degustation menu and all wine menu for festive events. 4) Assist planning and organize wine dinner and wine tasting events. 5) Conduct wine training to the F&B team.

  • Assistant Sommelier

    Cruise Bar, Restaurants & Events - Sydney, Australia

    F&B service
    April 2012 - April 2013

    1) Offer wine recommendation, high quality wine and customer services. 2) Wine Ordering and daily wine inventory. 3) Provide food and beverage services.

Education

  • Master of Business Administration

    INSEEC Business School - Bordeaux, France

    September 2016 - July 2017

    INSEEC is highly regarded for developing business leaders especially within the Luxury Food and Wine Industry. International working professionals focus with lectures in areas such as marketing, communication, luxury branding, sales, services and management. My major specialized in Wine Marketing & Management with additional coursework in general business and technical aspects.

  • WSET Level 3 Award

    Wine & Spirit Education Trust - London, United Kingdom

    November 2015 - November 2015

    Passed with Distinction (Blind Tasting) Merit (Theory)

  • Food & Beverage Skills Certificate

    Training Course Professionals - Sydney, Australia

    February 2012 - February 2013

    Learning the necessary skills needed for Food & Beverage industry.

  • Professional Sommelier Certificate

    Sydney Wine Academy - Sydney, Australia

    February 2012 - February 2013

    Specialist training in the field of sommelier and covers knowledge of both Australian and imported wine, and skills in the sales and service of wine. Providing advice on food and beverage matching, the management of a wine outlet and specialist knowledge on beer, spirits and liqueurs is also included: Wine list compilation Wine list design and costing Cellar management On premise marketing and promotion of wines Specialist knowledge in beers, spirit and liqueurs Selecting wines Wine service Specialist knowledge on Australian wine and international wines Food and wine recommendations Systematic approach to tasting wines Role and duties of a sommelier

Languages

  • English
    Native or fluent
    100%
  • Chinese
    Native or fluent
    100%
  • French
    Notions
    20%

Skills

  • Customer Service Skils
  • Diploma Wine Sommelier
  • Excellent communicator
  • F&B knowledge
  • F&B micros
  • MsWord, Excel &Powerpoint;
  • organize wine & spirit tasting or events
  • Staff-training
  • Upselling skills
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