Si Yu Yao

Si Yu Yao

Receptionist at Hideaway Beach Resort &SPA Dhonakulhi Maldives
Lives in Maldives
over 6 months ago

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Bachelor Dgree Of Tourism Management; Chinese speaker,Fluent in English,learning Japanese; VIP service orientation;Worked in Macau 5-start Hotel and Dubai 5-start hotel.Currently working in a 5-start resort of Maldives. Familiar with all the Front Office software;Perform job with attention to details and the ability to organize and handle multiple tasks effectively;Excellent verbal and written communication skills in English. Won employee of the month for excellent service, got very good feedback from the guests; Senior tea art specialist; Coffee Barista;

Experience

  • Receptionist

    Hideaway Beach Resort &SPA Dhonakulhi Maldives - Maldives

    Front Office reception
    March 2018 - Now · 11 months

    •Translating hotel brochures, register card, welcome letters and outlets menus into Chinese. •Handling Chinese guests’ complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution •Maintaining current knowledge of hotel information and local services •Upon check in, register guest and assign rooms.. •Operating telephone switchboard station. Answer, record, and process all guest calls, requests, questions, or concerns, follow up to ensure each has been met to guests' satisfaction. •Upon departure of guests, processing the guest check out procedures •Handling all front office cashiers’ transactions according to the procedures. At the end of shift, balance cash float. •Completeing daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. •Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

  • Club Lounge Service Attendant

    Le Royal Meridien Beach Resort &SPA/ Grosvenor House,The Luxury Collection - Dubai, United Arab Emirates

    F&B service
    April 2017 - February 2018 · 11 months

    •Greeted guests and escorting them to their tables after verifying their Executive Lounge access permissions, seating guests promptly at a table pre-set for the number in the party and according to guest preference. •Recogniz the main point contact for VIP guests and ensuring resort departments are fully briefed on their requirements. •Effectively communicated with superior regarding customer allergies,dietary needs,and other special requests. •Anticipated the needs of guests, responding accordingly to guest inquiries or problems, and recognized regular guests by name and utilize the guest's name consistently.

  • Tea house manager trainee

    Hangzhou zhuzibaijia tea Co.Ltd - Hangzhou, China

    Management Trainee
    March 2016 - October 2016 · 9 months

    •Controled the tea storage environment,to maintain their best quality. •Mastered the mothod of the six categories of Chinese tea and western tea.Chose different tea sets and tea pastries according to the tea's characteristic. •As a teaching assistant for the Tea House staffs training. •Responsible for the planning and implementation of the tea parties. •In charge of reception of foreign affairs and visitors.

  • F&B service intern

    MGM Macau Hotel - Macau

    F&B service
    August 2014 - May 2015 · 10 months

    •Responsible for welcoming guests to the restaurant,escorting them to their tables and also informing them of any special offers or meals. •Received food and beverage orders,serve customer requests to the standards required. •Learnt the names of regular customers and building relationships with them. •Ensured timely delivery of all food&beverage items to customers. •Appropriately suggested additional items to customers to increase restaurant sales. •Maintained knowledge of current menu items,garnishes,ingredients,and preparation methods. •Effectively communicated with kitchen staff regarding customer allergies,dietary needs,and other special requests. •Checked on customers asking if they are enjoying their meals and service.

Education

  • Bachelor Dgree Of Tourism Management

    Dalian University - Dalian, China

    September 2011 - July 2015

    Bachelor Dgree Of Tourism Management--Hotel Management

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Professional working
    60%
  • Japanese
    Notions
    20%

Skills

  • all the Front Office software
  • coffee, barista
  • Microsoft Office Suite-
  • Micros Opera
  • POS system
  • Senior tea art specialist
  • VIP service orientation;
Following
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