Sibel Yilec

Sibel Yilec

Guest Relations Management Trainee at Wyndham Grand Plaza Royale Hangzhou
Lives in Bodrum, Turkey
over 6 months ago

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Experience

  • Guest Relations Management Trainee

    Wyndham Grand Plaza Royale Hangzhou - Hangzhou, China

    Guest Relations
    February 2017 - August 2017 · 7 months

    • Coordinate the provision of friendly, efficient services to regular guests, WR guests, repeating guests and VIP guests. • Schedule activities for guests. • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. • Greet VIP guests personally and escort VIP guests to their room. • Promote Inter-Hotel sales and in-house facilities. • Handle guest complaints and refer them as necessary, follows up on corrective action. • Assigning rooms.

  • Pabx Agent

    Mandarin Oriental Bodrum - Bodrum, Turkey

    Front Office reception
    June 2016 - October 2016 · 5 months

    Summer Internship at the Mandarin Oriental Bodrum. I completed it as a Pabx Agent.

  • Housekeeper

    Grand Hyatt - Melbourne, Australia

    Housekeeping
    May 2013 - October 2013 · 6 months

    My first semester internship at the Grand Hyatt Melbourne. I completed it as a general areas attendant and in the housekeeping department.

  • Barista

    Hudsons Coffee - Melbourne Airport, Australia

    F&B service
    March 2012 - December 2012 · 11 months

    Worked as a team leader at the Hudsons Coffee Melbourne Airport. It did get busy during peak times and it was a fun challenge for my self and my team to be organised and work in a systematic manner. The role consisted of working an industrial coffee machine, handling cash and food service.

Education

  • Bilkent University - Vocational School of Tourism and Hotel Management - Ankara, Turkey

    January 2013 - December 2017

Languages

  • Turkish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Chinese
    Notions
    20%

Skills

  • Excellent guest relation
  • Sustainable tourism
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Ken Hopstaken
Human resources and Administration at Eurostars Hotels
Volkan öztürk
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