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Guest Relations Management Trainee
Wyndham Grand Plaza Royale Hangzhou - Hangzhou, ChinaGuest RelationsFebruary 2017 - August 2017 · 7 months
• Coordinate the provision of friendly, efficient services to regular guests, WR guests, repeating guests and VIP guests. • Schedule activities for guests. • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. • Greet VIP guests personally and escort VIP guests to their room. • Promote Inter-Hotel sales and in-house facilities. • Handle guest complaints and refer them as necessary, follows up on corrective action. • Assigning rooms.
Mandarin Oriental Bodrum - Bodrum, TurkeyFront Office receptionJune 2016 - October 2016 · 5 months
Summer Internship at the Mandarin Oriental Bodrum. I completed it as a Pabx Agent.
Grand Hyatt - Melbourne, AustraliaHousekeepingMay 2013 - October 2013 · 6 months
My first semester internship at the Grand Hyatt Melbourne. I completed it as a general areas attendant and in the housekeeping department.
Hudsons Coffee - Melbourne Airport, AustraliaF&B serviceMarch 2012 - December 2012 · 11 months
Worked as a team leader at the Hudsons Coffee Melbourne Airport. It did get busy during peak times and it was a fun challenge for my self and my team to be organised and work in a systematic manner. The role consisted of working an industrial coffee machine, handling cash and food service.
Bilkent University - Vocational School of Tourism and Hotel Management - Ankara, TurkeyJanuary 2013 - December 2017
TurkishNative or fluent100%
EnglishNative or fluent100%
- Excellent guest relation
- Sustainable tourism