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About me
Account with excellent organizational and communication skills.
Highly motivated and able to work in team with a strong determination to succeed, who also possesses a deep understanding of customers.
Dynamic, flexible, determined, with a predisposition to interpersonal relationship.
Travel is my passion as well as being my work: 47 Countries visited.
Experience
18 years and 2 months
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Account Manager Italy Hotels
lastminute.com - Chiasso, Switzerland
Account ManagementJanuary 2013 - Now · 11 years and 3 monthsManagement of hotels, administration of internal systems and relationships to drive sales and hit margin targets for Venice, Rome and Sicily markets • Responsible for all elements of ongoing account management and developing excellent relationships • Contract new Hotels and build good commercial relationships with hotels to ensure the hotels cooperate with us in the best possible way • Maximize revenues and meet the demand of the visitors on lastminute.com with a focus on details for correct visibility • Ensure close commercial contact with the hotel partners in order to identify areas of improvement and optimize their commercial performance • Negotiate and secure market deals for marketing campaigns and increasing availability across all websites Dynamic Packaging (Flight+ Hotel), Top Secret (opaque rate), Hotel Only, Mobile offer, Advance Booking and Flash Sales including during peak periods, to meet room night targets and opportunities. • Benchmark on OTA competitors of fares and availability rooms and analysis of daily and weekly reports and apply information to specific markets • Participation in Trade fair and Market visit • Educate current partners on the full use of products and tool Participation in projects: Sunshine Project: Contract Manager for Sicily area in the Cities of Palermo, Catania, Taormina, Cefalù, Favignana, Pantelleria, Siracusa, Trapani e San Vito lo Capo
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B2B - Business Travel & Special Sales Specialist
lastminute.com - Milan, Italy
SalesJuly 2009 - January 2012 · 2 years and 7 monthsExpertise in all aspects of hospitality, tourism, travel, and catering for corporate, leisure and group clients. Use daily GDSs Amadeus and Sabre for issuance and reissuance flight tickets and air schedule change. International Airlines certificates Sabre and Amadeus (emission and reissue PNRs) at all level (20 IATA points) • Provide full range of travel services based on internal department needs, such as air carriers, hotels and national and international hotel chains, car rentals, travel insurance and visa. • Discuss company’s travel budgets and provide travel solutions accordingly • Manage online flight and accommodation reservations and confirmations • Promote lastminute.com’ s brand name and its online reservation services. • Building and maintaining a professional network within the B2B travel space • Improve relationships with existing and new clients to meeting customer needs • Identify opportunities to improve the customer experience and improve operational efficiency • Provide training to potential and existing clients Direct Top Clients: Altroconsumo, Rai, Colorsound, AC Milan, Zaini, Sandvik, Valentino Rossi, Riccardo Fogli. Winning awards: " Business Travel Specialist of the Year 2010”
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Operations Manager
lastminute.com - Milan, Italy
Room Division ManagementFebruary 2007 - June 2009 · 2 years and 5 monthsConstantly motivating the sales team to hit their targets and ensure company profitability • Meeting regularly with team leaders to give them sales figures and plan how they approach their work • Meeting company directors who advise on strategy and finding out about any local issues and future trends • Benchmark of competitors • Organizing incentives, bonus schemes and competitions • Anticipates needs of employees and responds pro-actively at all times • Exhibits effective problem-solving skills • Demonstrates a passion for excellence in everything they do. • Acknowledges that every person’s contribution is as important as the next and their actions nurture the concept of team • Demonstrates respect for all others, internally and externally
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Trade Marketing Specialist
Eurofly Airlines - Milan, Italy
MarketingMarch 2005 - December 2006 · 1 year and 11 monthsDevelop of initiatives to promote the brands of GSA oriented to improving sales conversion data and coordinator of the network of Sales Team. • Schedule Maintenance & Distribution • Fare Distribution (Public and Market Fare) • CRS Control and Monitoring • Pricing Benchmark for the brands: Eurofly/Meridiana, Flyaway tour, Holiday Autos Participation in projects: I had taken part in the launch of the flight MIMA: (direct flight) Milan – Manhattan: Eurofly A319 corporate jet in 7h, turned to the business segment of travel
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Rooms division/Management
Hotelplan - Milan, Italy
Room Division ManagementFebruary 2005 - December 2005 · 11 months• Manage different bookings and reservation systems. • Prepare client itineraries and costs in order to meet their travel expectation • Provide local travel accommodations and flights for guests. • Benchmark for the TClub product and for the Resorts of the brand Hotelplan • Organization of Convention, Workshop for travel agent, Educational and Road Shop • Updated Resort’s website and social media pages • Prepare various travel packages and deals for business clients
Education
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Scienze del Turismo e Comunità Locale
Università degli Studi Milano Bicocca - Milan, Italy
January 2001 - January 2005Thesys: "La Commercializzazione del Prodotto Ventaglio: I VentaClub" Relatore: Adriano Biella
Languages
4 languages
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Italian
Native or fluent
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English
Native or fluent
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German
Native or fluent
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French
Full professional
Personal information
Nationalities
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Italian
Work Permits
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European Union
Date of birth
August 17th 1981
Driving License
Yes
Skills
22 skills
- Account management
- achieving results
- Amadeus GDS
- Ambitious
- client acquisition
- Entrepreneurship
- Good initiatives
- Good relationship
- Leadership
- maximize sales and conversion
- Motivated
- Multi-task
- Negotiation
- Networking
- Persuasion
- Public Relations
- Results-focused
- Revenue
- Room Division
- Sabre GDS
- Team player
- Team work
Additional Information
1 information shared
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