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Capable manager from a strong Hospitality background with the motivation, enthusiasm and commitment to take full responsibility for the day to day management of a busy department and a creative and innovative manager with a proven track record in catering management and delivering great customer service and achieving excellent standard.
Assistant Catering Manager
The London Clinic - London, United KingdomOtherFebruary 2004 - Now · 14 years and 12 months
At this 5 stars private Hospital situated in Harley street I am Responsible for the daily efficiency and effective management of catering department, including Maintaining the vending Machines, Staff restaurant, patient and visitors restaurant, patient floors and events Management, the operation has 35 staffs and I am also responsible for standard setting, plan organised and develop the food and beverage service and assisting patients with dietary requirement and also assisting the catering Manager with completion of the annual budget Duties: • Responsible for maintaining high standard of food hygiene • Overseeing and managing all catering in four different sites • Providing direction and guidance to the hospitality team • Motivating a diverse team to deliver world class service standards • Attention to details and setting the example for staff to deliver a standards of service and a presentation that exceed patient and guest needs and expectations • Staff development training including COSHH & HACCP , Health and safety and food safety regulations and achieving a 5 star EHO rating • Staff rota and control of wages • Leasing with head chef and senior kitchen staff on a daily basic • Networking with patients, doctors , dietitians, visitors and staff • Monitoring the quality of food served for patients, staff , guests and visitors • Ordering supplies when required using Meditech • Recruiting new staff and training to the suitable standard • Responsible for the security and maintenance of the catering equipment • Dealing with customers complaints • Keeping accurate administration record so as to meet any accounting and audit requirement • Caring out staff appraisals • Helped the hotel services department through CQC ( Care, Quality Commission) inspection receiving which grated us GOOD November 2016
Management and leadership
Chartered management institute - London, United KingdomSeptember 2013 - November 2015
- Ability to work under pressure
- Conflict Resolution
- Easy adaptable
- Good time management
- judgment and decision making