Silva Caushaj

Silva Caushaj

Hospitality service senior specialist at Costa Crociere
Lives in Milan, Italy
over 6 months ago

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Experience

2 years and 3 months

  • Hospitality service senior specialist

    Costa Crociere - Genoa, Italy

    Customer Service
    July 2016 - September 2018 ยท 2 years and 3 months

    During this job I have been acting as a point of reference for all Guests do- ing some public relations (ie.public events, parties, entertainment activities, embarkation, disembarkation), daily hospitality desks and I escorted them on some tours in order to remove language barriers and get constant feedback on guest satisfaction and needs. I also took care of the daily cruise program to assure the correct translation of written material in the relevant language (ie. menu, flyers, etc.) and I organized informative speeches. I made major voice announcements for Guests, including safety announcements during drills or real situations. I supported the various revenue services through a constant communication and promotion in order to maximize revenue and Guest satisfaction.

Education

  • University of Tirana - Tirana, Albania

    October 2010 - June 2012

Languages

6 languages

  • Albanian

    Native or fluent

  • Spanish

    Native or fluent

  • Italian

    Native or fluent

  • English

    Native or fluent

  • Greek

    Professional working

  • French

    Professional working

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