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About me
Silvana is people oriented and communicative person hard worker,very respectful for another people, culture and religion. After l spend 4 years in Doha l can say that l became very strong and straightforward.I like to improve myself all the time,l think on this way we become more confident.
Experience
16 years and 6 months
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Receptionist /Admin Assistant
Private Company - Dubai, United Arab Emirates
AdministrationMarch 2020 - Now · 4 years and 2 months -
Guest Relation Agent- Receptionist
Marsa Malaz Kempinski The Pearl Doha - Doha, Qatar
Guest RelationsAugust 2017 - February 2019 · 1 year and 7 monthsAmbassador in lobby,reporting to my supervisor and Front Office Manager,taking care of guests,doing treatment report such as a amenities,preparing VIP reports,soing VIP check in in rooms,courtecy calls,escorting,doing check in-check out,making rooms reservation,taking care of guests requests.
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Restaurant Hostess
Marsa Malaz Kempinski The Pearl Doha - Doha, Qatar
Host/HostessJuly 2015 - May 2017 · 1 year and 11 monthsGreetings guests on the door,escorting them to the table,giving menu,explaining menu if they request,making reservations,organise menus such printing,keep desk tidy and clean,be presented and smiling always,supporting colleagues when is busy operation. Any complain or request from guest reporting to Manager on duty.
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Hostess
Hotel Norcev - Serbia
Host/HostessSeptember 2013 - June 2015 · 1 year and 10 monthsAs a Restaurant Hostess l'm greeting guests on the entrance,escorting them to their table or waiting area and answering on their questions,knowledge of menu,engaging with guests and asking them if they are happy with food and service,responding on complains helping to resolve them,answering on the calls,taking reservations,providing great customer service,greeting guests upon departure.
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Female Hairdresser
Chen Hair Salon - Serbia
BeautyJune 2006 - June 2013 · 7 years and 1 monthMale and Female Hairdresser
Education
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Hairdresser
High school - Serbia
September 2003 - September 2006
Languages
2 languages
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English
Professional working
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Serbian
Professional working
Personal information
Nationalities
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Serbian
Date of birth
November 04th 1988
Driving License
Yes
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