Silvia Galletti

Silvia Galletti

Customer Advisor at Sitel
Lives in Florence, Italy

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About me

I am an outgoing, hard-working and confident communicator. My main work experience to date has been in Travel Industry, Booking Reservation and Event Organizer (Medical Congress).
I relish taking on new challenges and responsibilities, and believe that I would excel in this role.

After more than 3 years in the Gulliver's Travel Company in London I have decided to move to California – USA, to attend a 3 months Travel and Hospitality course and after I had the opportunity to work in USA for almost 4 years, as a tour guide and for the Marriott hotel.

As a foreign and traveler, I have learned other languages to be able to communicate and travel, as I could discover different part of the world with its folklores and traditions.

I love traveling and meet new cultures to enlarge the knowledge of the world and the Society we live and so growth my own culture as well.
I have a strong passion for yoga and meditation and while my stay in Vietnam i challenged my self in being a certified Hatha yoga teacher.

I am a very active person with many hobbies such as photography, art, painting, decorating and cooking.


13 years and 2 months

  • Customer Advisor

    Sitel - Porto, Portugal

    Customer Service
    May 2018 - August 2019 · 1 year and 4 months

    Supporting clients and users of Airbnb Platform by telephone and email. Corporative Yoga teacher Portugal, Oporto Weekly corporative yoga lessons for the employee.

  • shop assistance

    Officina Profumo Farmaceutica Santa Maria Novella - Florence, Italy

    November 2016 - March 2018 · 1 year and 5 months

    Shop assistance, assisting clients in their shopping and increasing satisfaction levels. High level of knowledge in herbalism supplements and beauty care.

  • Tour Leader

    A.I.C. Incentive & Congress Pisa, MJ Eventi, Firenze Mediavalle Viaggi, Lucca, Italy - Pisa, Italy

    September 2016 - December 2016 · 4 months

  • ➢ Business Manager Developing

    Alpi Vietnam Vacations - Ho Chi Minh City, Vietnam

    October 2015 - November 2016 · 1 year and 2 months

    ➢ Plan, organise and arrange holiday packages; ➢ Hotels and services inspections, Supervise booking and client requests; ➢ Web developer and advertisement researcher.

  • Front Desk manager Ass

    Porto Giunco Residence - Pula, Italy

    Front Office reception
    April 2016 - August 2016 · 5 months

    Front desk manager assistant, check-in, check out, concierge, booking reservation, and cashier.

  • Business Manager

    Pousada Dorimar - Nísia Floresta, Brazil

    December 2015 - March 2016 · 4 months

    Manage all business from taking care of bookings, sales, organize the breakfast, welcome guests, manage the employees.

  • Front Office

    VDL SPA Resort Cosmopolitan Hotel Group **** - Abetone, Italy

    Front Office reception
    July 2014 - September 2015 · 1 year and 3 months

    Front desk, check-in, check out, concierge, booking reservation, and cashier. Sysdat System Hotel

  • Front Desk

    NH Hotel Group - Grand Hotel Palazzo**** - Livorno, Italy

    Back Office
    May 2010 - September 2011 · 1 year and 5 months

    ➢ Front Desk, check-in, check-out, guest assistance, booking, concierge, Rooms controller; ➢ Knowledge of CRM,CRS & Merlin System

  • Front desk

    Relais dell'Orologio 5* - Pisa, Italy

    Front Office reception
    October 2009 - March 2010 · 6 months

    ➢ Front desk Receptionist, bookings, web portals; ➢ Check in, check out, concierge, back office; ➢ Front-line e back-line; Guest relations and assistance; ➢ System known Ericsoft hotel

  • Front Desk - AYS dpt Concierge

    Marriott Marina & Resort **** - San Diego, CA, United States

    Front Office concierge
    May 2007 - August 2008 · 1 year and 4 months

    ➢ Front Desk, check-in, check-out, assist guest in any needed; ➢ At your service dept. Answer to the phone providing to any client’s request. Concierge.

  • Tour guide - bookings

    Micha Tours & Cultural Italy Lld - San Diego, CA, United States

    May 2006 - January 2007 · 9 months

    ➢ Tour guiding Americans and Italians in the city of San Diego for daily excursion; ➢ Book and Sell services in Italy such as private cities tour, Museum tickets, Concert, Opera and Ballet tickets for American who goes in vacation to Italy.

  • F.I.T Executive Reservation hotel Bookings

    Gulliver's - London, United Kingdom

    October 2002 - January 2006 · 3 years and 4 months

    ➢ Dealing with Hotels, complaints and problems solving, such as overbooking etc.; ➢ Ensuring all the daily bookings request to be confirmed professionally; ➢ Dealing efficiently with all Agents request; ➢ Provide Information and help as appropriate; ➢ Keep a good work relation ship with hotels.

  • Event organizer

    Asti Travel Agency and Incentives & Congress, Italy - Pisa, Italy

    February 2002 - September 2002 · 8 months

    ➢ Organise the Medicine’s Congress in European and International Countries; ➢ Search the Hotels and all Services including the excursion to offer the best Travel arrangements and book them.


  • Life Bright - Ho Chi Minh City, Vietnam

    August 2015 - October 2015

    October 2015 Hatha Yoga TT (200hrs ) Certification Yoga Alliance by Suzanne Vian - Saigon

  • TEFL International CR - Quepos, Costa Rica

    January 2011 - February 2011

    February 2011 TESOL Certification (120 hrs)

  • San Diego State University - Hospitality and Tourism Management

    September 2007 - January 2008

    Certificate in Spanish Language 2^ Level Course in Spanish Language

  • San Diego State University - Hospitality and Tourism Management

    February 2006 - October 2006

    ESOL Certificate of proficiency in English (CPE) Certificate in Communication and Culture Course of advanced English, Hospitality and American Culture

  • Istituto Castello Pasquini - Livorno, Italy

    January 2002 - September 2002

    Public Seminary of Basic Teaching your native language for 3 months

  • Tour Operator

    Istituto Professionale Cristoforo Colombo - Livorno, Italy

    September 1988 - July 1993

    A-Level in Tour Operator, Classical Studies, including Italian, English, French, Mathematics, History of Art and Philosophy.


5 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

  • Portuguese

    Limited working

  • French


Personal information


  • Italian


14 skills

  • Backoffice
  • Client assistance
  • Event planner
  • Experience in 5* hotels
  • Frontoffice
  • Good computer skills
  • Group booking
  • holiday planner
  • Hosting events
  • Hotel Reservation
  • Like travelling
  • Strong guest care
  • Teamwork
  • Yoga teacher

Additional Information

1 information shared

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Ruthi Patrick
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