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I am an outgoing, hard-working and confident communicator. My main work experience to date has been in Travel Industry, Booking Reservation and Event Organizer (Medical Congress).
I relish taking on new challenges and responsibilities, and believe that I would excel in this role.
After more than 3 years in the Gulliver's Travel Company in London I have decided to move to California – USA, to attend a 3 months Travel and Hospitality course and after I had the opportunity to work in USA for almost 4 years, as a tour guide and for the Marriott hotel.
As a foreign and traveler, I have learned other languages to be able to communicate and travel, as I could discover different part of the world with its folklores and traditions.
I love traveling and meet new cultures to enlarge the knowledge of the world and the Society we live and so growth my own culture as well.
I have a strong passion for yoga and meditation and while my stay in Vietnam i challenged my self in being a certified Hatha yoga teacher.
I am a very active person with many hobbies such as photography, art, painting, decorating and cooking.
13 years and 2 months
Sitel - Porto, PortugalCustomer ServiceMay 2018 - August 2019 · 1 year and 4 months
Supporting clients and users of Airbnb Platform by telephone and email. Corporative Yoga teacher Portugal, Oporto Weekly corporative yoga lessons for the employee.
Officina Profumo Farmaceutica Santa Maria Novella - Florence, ItalyOtherNovember 2016 - March 2018 · 1 year and 5 months
Shop assistance, assisting clients in their shopping and increasing satisfaction levels. High level of knowledge in herbalism supplements and beauty care.
A.I.C. Incentive & Congress Pisa, MJ Eventi, Firenze Mediavalle Viaggi, Lucca, Italy - Pisa, ItalyHostessSeptember 2016 - December 2016 · 4 months
➢ Business Manager Developing
Alpi Vietnam Vacations - Ho Chi Minh City, VietnamManagementOctober 2015 - November 2016 · 1 year and 2 months
➢ Plan, organise and arrange holiday packages; ➢ Hotels and services inspections, Supervise booking and client requests; ➢ Web developer and advertisement researcher.
Front Desk manager Ass
Porto Giunco Residence - Pula, ItalyFront Office receptionApril 2016 - August 2016 · 5 months
Front desk manager assistant, check-in, check out, concierge, booking reservation, and cashier.
Pousada Dorimar - Nísia Floresta, BrazilManagementDecember 2015 - March 2016 · 4 months
Manage all business from taking care of bookings, sales, organize the breakfast, welcome guests, manage the employees.
VDL SPA Resort Cosmopolitan Hotel Group **** - Abetone, ItalyFront Office receptionJuly 2014 - September 2015 · 1 year and 3 months
Front desk, check-in, check out, concierge, booking reservation, and cashier. Sysdat System Hotel
NH Hotel Group - Grand Hotel Palazzo**** - Livorno, ItalyBack OfficeMay 2010 - September 2011 · 1 year and 5 months
➢ Front Desk, check-in, check-out, guest assistance, booking, concierge, Rooms controller; ➢ Knowledge of CRM,CRS & Merlin System
Relais dell'Orologio 5* - Pisa, ItalyFront Office receptionOctober 2009 - March 2010 · 6 months
➢ Front desk Receptionist, bookings, web portals; ➢ Check in, check out, concierge, back office; ➢ Front-line e back-line; Guest relations and assistance; ➢ System known Ericsoft hotel
Front Desk - AYS dpt Concierge
Marriott Marina & Resort **** - San Diego, CA, United StatesFront Office conciergeMay 2007 - August 2008 · 1 year and 4 months
➢ Front Desk, check-in, check-out, assist guest in any needed; ➢ At your service dept. Answer to the phone providing to any client’s request. Concierge.
Tour guide - bookings
Micha Tours & Cultural Italy Lld - San Diego, CA, United StatesOtherMay 2006 - January 2007 · 9 months
➢ Tour guiding Americans and Italians in the city of San Diego for daily excursion; ➢ Book and Sell services in Italy such as private cities tour, Museum tickets, Concert, Opera and Ballet tickets for American who goes in vacation to Italy.
F.I.T Executive Reservation hotel Bookings
Gulliver's - London, United KingdomReservationsOctober 2002 - January 2006 · 3 years and 4 months
➢ Dealing with Hotels, complaints and problems solving, such as overbooking etc.; ➢ Ensuring all the daily bookings request to be confirmed professionally; ➢ Dealing efficiently with all Agents request; ➢ Provide Information and help as appropriate; ➢ Keep a good work relation ship with hotels.
Asti Travel Agency and Incentives & Congress, Italy - Pisa, ItalyEventsFebruary 2002 - September 2002 · 8 months
➢ Organise the Medicine’s Congress in European and International Countries; ➢ Search the Hotels and all Services including the excursion to offer the best Travel arrangements and book them.
Life Bright - Ho Chi Minh City, VietnamAugust 2015 - October 2015
October 2015 Hatha Yoga TT (200hrs ) Certification Yoga Alliance by Suzanne Vian - Saigon
TEFL International CR - Quepos, Costa RicaJanuary 2011 - February 2011
February 2011 TESOL Certification (120 hrs)
San Diego State University - Hospitality and Tourism ManagementSeptember 2007 - January 2008
Certificate in Spanish Language 2^ Level Course in Spanish Language
San Diego State University - Hospitality and Tourism ManagementFebruary 2006 - October 2006
ESOL Certificate of proficiency in English (CPE) Certificate in Communication and Culture Course of advanced English, Hospitality and American Culture
Istituto Castello Pasquini - Livorno, ItalyJanuary 2002 - September 2002
Public Seminary of Basic Teaching your native language for 3 months
Istituto Professionale Cristoforo Colombo - Livorno, ItalySeptember 1988 - July 1993
A-Level in Tour Operator, Classical Studies, including Italian, English, French, Mathematics, History of Art and Philosophy.
Native or fluent
- Client assistance
- Event planner
- Experience in 5* hotels
- Good computer skills
- Group booking
- holiday planner
- Hosting events
- Hotel Reservation
- Like travelling
- Strong guest care
- Yoga teacher
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