Silvia Tenório

Silvia Tenório

Deputy Executive Director at Inhotim Institute
Lives in State of Minas Gerais, Brazil
over 6 months ago

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Experience

  • Deputy Executive Director

    Inhotim Institute - Brumadinho, Brazil

    Other
    January 2014 - September 2014

    Inhotim is a unique 110 hectares site that offers the biggest outdoors collection of contemporary art works worldwide all located inside a Botanical Garden of extraordinary beauty inspired by Roberto Burle Marx. -Actually: 1200 employees, 11 F&B outlets, 1 Design Store and 1 Botanical Store. -Upcoming projects: Boutique Hotel, an arena for 6.000 people, 1 airport opening, 1 convention center opening .

  • Excellence Manager

    Inhotim Institute - Brumadinho, Brazil

    Human Resources
    April 2011 - January 2014

    Inhotim is a unique 110 hectares site that offers the biggest outdoors collection of contemporary art works worldwide all located inside a Botanical Garden of extraordinary beauty inspired by Roberto Burle Marx. -Actually: 1200 employees, 11 F&B outlets, 1 Design Store and 1 Botanical Store. -Upcoming projetcs: Boutique Hotel, an arena for 6.000 people, 1 airport opening, 1 convention centre opening . Excellence Manager: (HR + Guest Satisfaction) Responsible for the creation of the department. Hiring and training the department staff as well as ensuring daily operation. Responsible for implementing all processes of Recruitment and Selection as well building yearly training programs for all employee levels. Redesign of the company´s organizational structure. Implementation of guest satisfaction surveys and mystery shopper visits, analyzing results and taking action based on client´s feedbacks. Goals: Diminution of 15% on employees turnover Guest satisfactions above 90%

  • Hotel Manager

    Las Alcobas - Mexico City, Mexico

    Other
    September 2008 - May 2009

    Pre opening Project

  • Assistant Executive Housekeeping

    Rosewood Mayakoba - Playa del Carmen, Mexico

    Housekeeping
    July 2007 - September 2008

    Transferred within the company in order to open the new resort

  • Housekeeping Manager

    The Carlyle, a Rosewood Hotel - New York, IA, United States

    Housekeeping
    February 2006 - July 2007

  • Manager On Duty

    The Ritz-Carlton Shenzhen - Cancún, Mexico

    Spa & Wellness
    December 2003 - July 2005

    Opening Team

  • Front Office Supervisor

    Barcelo Hotel Group - Playa del Carmen, Mexico

    Front Office reception
    March 2003 - December 2003

  • Floor Manager

    Rome Cavalieri - Rome, Italy

    Housekeeping
    February 2002 - August 2002

  • Customer Service

    Walt Disney World - Orlando, FL, United States

    Management Trainee
    May 2000 - September 2000

Education

  • MBA Luxury Hospitality Management

    Roberto Miranda Corporate Education - São Paulo, Brazil

    February 2011 - November 2012

  • Associate Degree in Management of Hotels Operations

    Ecole hôtelière de Lausanne - Lausanne, Switzerland

    February 2001 - August 2002

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • Italian
    Notions
    20%
  • French
    Notions
    20%

Other

  • Other skills

    Other skills

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