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Am a responsible and dependable Customer Care Service sales Representative with more than 3 years’ experience in the hospitality industry and who hopes to join a stable organization that offers an atmosphere of respect and positivity and inspires me to use and further enhance my skills in the best possible way for achieving both the company's and personal goals.
Proficient in verbal and written communication. Able to work effectively within an international and multi-cultural environment. Can work with minimum supervision.
Results-oriented, flexible, resilient, team player, practices maximum tolerance and possesses willingness and speed of learning new skills.
Food and Beverage Attendant
Trademark Hotel (Intellectual Property By Tribe) - Nairobi, KenyaF&B serviceJanuary 2018 - Now · 1 year and 2 months
Food and beverage service attendant
Tribe Hotel - Nairobi, KenyaF&B serviceApril 2017 - January 2018 · 10 months
Food and beverage sales person.
Enashipai resort and spa - Naivasha, KenyaF&B serviceJune 2015 - February 2017 · 1 year and 9 months
-Providing courteous, personalize and friendly F&B service to guest in a professional manner and in accordance with the Hotel Standards. -Upholding the company's positive values of being fast, efficient and pleasant and polite always. -Understanding the company’s vision and mission while adhering to the company guided policies. -Practicing suggestive selling so as to boost food & beverage sales, at the same time increasing guest satisfaction. -Confidently represented the company and adhered to all companies’ rules and policies by practicing high standards of personal presentation in accordance with the hotel grooming and presentation standards. -Offered attentive service to guests and adapted to any constraints -I was responsible for all side duties described in the job task checklist and completed all side work prior to the opening and closing of the restaurant. -Followed the cash and card transactions handling procedures and processed all guests’ orders through the Micros before any dish or beverage was ser
Senior Sales Representative/cashier
Nas Servair - Nairobi, KenyaF&B otherJuly 2014 - January 2015 · 7 months
-Served multiple customers, discovered their needs and made recommendations to generate sales. -Acquired and effectively communicated responses to client’s questions. -Contributed to team effort and work -Confidently represented the company by adhering to all companies’ rules and policies. -Solved all the customers’ problems and complaints. -Guest related and ensured comfort in within and above expectation with all the clients that were entering our lounges and dining in our cafes. -Promoted, up-sold and suggested the products and services that were on offer. -Coached new sales associates on sales techniques and operational duties -Placed orders and received orders as per the companies guided rules and regulations. -Arranged the products in a way that was pleasing to the customers, keeping in mind the first in first out rule. -Handled all cash and card transaction, and made sure the correct amount is charged and the rightful change is given. -Dealt with all priority pass card holders and told them what they w
Senior sales person /cashier
Dalloyau paris - Doha, QatarF&B serviceJuly 2012 - December 2013 · 1 year and 6 months
-Communicated any restraints and hardships to the manager in charge. -Provided a friendly and personalized welcome to the guests. -Practiced suggestive selling and up-selling so as to increase sales and at the same time increase guest loyalty. -Helped in increasing guest loyalty by offering quality service. -Packed and wrapped gift boxes. -Upheld the companies positive values by being fast, efficient and pleasant and polite always. -Provided courteous, personalize and friendly F&B service to guest in a professional manner and in accordance to the Restaurants Standards. -Handled all cash and credit transactions and making sure that all the bill payments are made correctly.
Customer Service Representative/ Junior sales person/Cashier
Hospitality Development Company - Doha, QatarF&B serviceSeptember 2010 - September 2012 · 2 years and 1 month
-Ensured the outlet was kept up to its standards(cleanliness & observed the standards). -Provided a friendly and personalized welcome for guests. -Oversaw the services in the restaurant. -Ensured closing and opening duties were done. -Handled over issues relating to customers before leaving the premises. -Ensured customer’s comfort in, within or above expectation. -Reported to manager any usual recurrence or challenging encounter or experience. -Understood the company’s vision and mission while adhering to the company guided policies. -Encouraged team work. -Upheld the positive values of the company by being fast, efficient, pleasant and polite always. -Offered attentive service to guests and adapted to any constraints. -Practiced suggestive selling to boost food & beverage sales, at the same time increased guests satisfaction. -Helped in increasing guests loyalty through quality service . -Took orders and provided the guest with information through the phone.
Sarova Hotels - Narok, KenyaManagement TraineeJune 2007 - August 2007 · 3 months
-Service of food and beverages. -Setting and resetting the restaurant -Up selling of house products -Providing the guests with information -Serving and billing the guests -Stock taking -Underwent a training course in the kitchen and was able to work in the following sections: -Saucier -Bush breakfast -Entrementier -Pastry -Butchery -Vegetarian -Larder
certificate in food and beverage sales and service
kenya utalii college - Nairobi, KenyaAugust 2005 - December 2005
EnglishNative or fluent100%