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I am qualified in Tourism management, in Rome, in Up Level, School of Management.
The passion for tourism and travels led me to study foreign languages and work in different countries in multi-cultural environments. I worked plently in hospitality industry in Front-office and Booking department in Italy and in the leading T.O. and Travel group company in Spain and Portugal.
I consider myself keen, ambitious, trustworthy and result-oriented with awesome interpersonal skills, strong communication ability and fine negotiation attitude at all level. I can speak fluently English and Spanish and I have a good knowledge of Portuguese.
My records of academic achievements and professional career history demonstrates attributes that make me a valuable and resourceful employee, good team player with natural leadership attitude, able to taking on responsabilities and motivate others to achieve best results also in fast-paced enviroment.
Front-office and reservation Manager
Apulia hotel - Puglia, ItalyFront Office receptionMarch 2018 - August 2018 · 7 months
Main skills: Lead all core front-office business operational activities, coordinating the front-office team in a professional and friendly manner in order to garantee the best experience and careness to all hotel guests. Monitoring of all reservations, online sale and social networks, control of billing and cash-accounting, taking responsability and solving issues in case of complains. Scheduling co-workers shifts. Cooperate with all departments achieving the revenue goals company and give personal contribution to improve co-workers performances organizing trainings respecting company policy rules.
Up Level School of Management - Rome, ItalyJanuary 2007 - March 2008
Principal subjects of study: Tourism business administration and management, private law for tourist activities, tourism economy, finance and accounting applied: (manage fleet purchases, accounting entries, sales, billing and accounting: 74 ter law; geography, tourism marketing, study of new communication techniques and e-commerce applications: web community, blog and social media networks, OTA, GDS, reservations systems: (Opera, Galileo, Sabre, Amadeus), Business English course, Spanish language course ( intermediate level). Qualification: Certificate of knowledge of Tourism business management.
ItalianNative or fluent100%
- Airline reservation system: Amadeus
- Airline reservation system: Sabre
- CRM systems: Siebel, Sales force
- Hotel reservation system : Exficient
- Hotel reservation system: Grand'Hotel
- Hotel reservation system: Opera
- Microsoft sistem and office applications,
- Social networks management system: Conversocial