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"If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart."
I chose this famous quote since I find it representative for what I am and for what has always pushed me further to seek a deeper knowledge of the languages I speak.
Trying to identify myself with people of other cultures is one of my main sources of inspiration, like the idea of empathizing with foreign guests, which I consider a fundamental tool in order to fulfil their expectations.
Thanks to the contribution of my targeted studies and some work experience, I am becoming increasingly confident in the different positions, which are generally required in a hotel.
Thanks to my various experiences abroad, I have acquired first-class communication skills; in fact, I get on well with people from different backgrounds and having contact with people from all over the world is something that has always played a large part in my life. Therefore, being exposed to customers is a familiar concept to me; I am able to discern which kind of guests I have in front of me and I am eager to satisfy their needs.
I have taken part in different study travels, which apart from teaching me flexibility, independence and responsibility, they have deeply improved my foreign language abilities, which have reached a notable level and enable me to communicate in every kind of situation. For this reason, I believe I am an asset and I can easily fit into even consolidate teams.
Finally, I am a highly motivated person with great determination and ambition, who is always ready to learn new things by facing new challenges and putting myself on the line.
If you are seeking a self driven, open minded and reliable person with a lot of enthusiasm, please do not hesitate to contact me.
3 years and 9 months
FIT Reservations & Special Request Agent
Europe Express - Barcelona, SpainTourismApril 2018 - Now · 1 year and 10 months
Product Support Specialist
TravelClick - Barcelona, SpainTourismNovember 2017 - March 2018 · 5 months
Fairmont Rey Juan Carlos I - Barcelona, SpainReservationsMarch 2017 - August 2017 · 7 months
Reservation Agent Intern
Fairmont Rey Juan Carlos I - Barcelona, SpainReservationsSeptember 2016 - February 2017 · 6 months
Sallés Hotels - Barcelona, SpainFront Office receptionJuly 2015 - September 2015 · 3 months
Hotel Zebrù - Solda, ItalyF&B serviceJuly 2014 - September 2014 · 3 months
Ostelea School of Tourism and Hospitality - Barcelona, SpainOctober 2016 - June 2017
Master in Hotel & Restaurant Administration
Certified Specialist in Hotel and Tourism Management Graduate
Landeshotelfachschule Kaiserhof - Merano, ItalySeptember 2014 - June 2016
Obtained in German language
High School Diploma
Istituto Magistrale Statale "Maffeo Vegio" - Lodi, ItalySeptember 2007 - July 2012
Native or fluent
Date of birth
June 15th 1993
- Guest experience
- Guest relation
- Hotel Manager
- Micros Opera
- Telephone skills