Simona Tomasso

Simona Tomasso

FIT Reservations & Special Request Agent at Europe Express
Lives in Barcelona, Spain

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About me

"If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart."
‒Nelson Mandela

I chose this famous quote since I find it representative for what I am and for what has always pushed me further to seek a deeper knowledge of the languages I speak.

Trying to identify myself with people of other cultures is one of my main sources of inspiration, like the idea of empathizing with foreign guests, which I consider a fundamental tool in order to fulfil their expectations.

Thanks to the contribution of my targeted studies and some work experience, I am becoming increasingly confident in the different positions, which are generally required in a hotel.

Thanks to my various experiences abroad, I have acquired first-class communication skills; in fact, I get on well with people from different backgrounds and having contact with people from all over the world is something that has always played a large part in my life. Therefore, being exposed to customers is a familiar concept to me; I am able to discern which kind of guests I have in front of me and I am eager to satisfy their needs.

I have taken part in different study travels, which apart from teaching me flexibility, independence and responsibility, they have deeply improved my foreign language abilities, which have reached a notable level and enable me to communicate in every kind of situation. For this reason, I believe I am an asset and I can easily fit into even consolidate teams.

Finally, I am a highly motivated person with great determination and ambition, who is always ready to learn new things by facing new challenges and putting myself on the line.

If you are seeking a self driven, open minded and reliable person with a lot of enthusiasm, please do not hesitate to contact me.

Experience

3 years and 9 months

  • FIT Reservations & Special Request Agent

    Europe Express - Barcelona, Spain

    Tourism
    April 2018 - Now · 1 year and 10 months

  • Product Support Specialist

    TravelClick - Barcelona, Spain

    Tourism
    November 2017 - March 2018 · 5 months

  • Reservations

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Reservations
    March 2017 - August 2017 · 7 months

  • Reservation Agent Intern

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Reservations
    September 2016 - February 2017 · 6 months

  • Reception Intern

    Sallés Hotels - Barcelona, Spain

    Front Office reception
    July 2015 - September 2015 · 3 months

  • Restaurant Waitress

    Hotel Zebrù - Solda, Italy

    F&B service
    July 2014 - September 2014 · 3 months

Education

  • Master Degree

    Ostelea School of Tourism and Hospitality - Barcelona, Spain

    October 2016 - June 2017

    Master in Hotel & Restaurant Administration

  • Certified Specialist in Hotel and Tourism Management Graduate

    Landeshotelfachschule Kaiserhof - Merano, Italy

    September 2014 - June 2016

    Obtained in German language

  • High School Diploma

    Istituto Magistrale Statale "Maffeo Vegio" - Lodi, Italy

    September 2007 - July 2012

Languages

6 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • Spanish

    Full professional

  • German

    Full professional

  • Catalan

    Limited working

  • Russian

    Notions

Personal information

Nationalities

  • Italian

Date of birth

June 15th 1993

Skills

17 skills

  • Determination
  • Ecommerce
  • Empathy
  • Guest experience
  • Guest relation
  • Hospitality
  • Hotel Manager
  • Languages
  • Management
  • Marketing
  • Micros Opera
  • Motivated
  • Openmind
  • Reservations
  • Sales
  • Self-Driven
  • Telephone skills
Connections
Paolo De Luca
Food Engineer, F&B Manager, F&B Consultant at De Luca Food Solutions
Martí Garcia Salarich
Industry Relations Manager South Europe at Hosco
Rajmilan Poudel
Co-Founder at Hospitality Bridge
View 24 connections
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