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Front office Receptionist with over 7 years of hands on experience from a reputed hotel chain having proven excellent hospitality skills,problem solving abilities and sales techniques, would like to enhance within an award winning organization to increase profitability and self-career growth as well.
Front Desk Receptionist
Dunes Hotel Apartments - Al Barsha, Dubai, United Arab EmiratesFront Office receptionJune 2017 - Now
Welcome and greet guests with great courtesy Manage room reservations using a computerized reservation system Address guest concerns and special requests in a professional and personable manner Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed Get transport for customers and reservations in local restaurants Answer telephone calls and transfers these to guest rooms Take and relay telephone messages for hotel guests and others Prepare bills, handle and process checkouts, take payments Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests Deal with complaints and problems Perform night audit Answer queries of guests about various information and services of the hotel Do other administrative and hospitable functions assigned from time to time
Front Office Concierge
Dunes Hotel Apartments - Al Barsha, Dubai, United Arab EmiratesFront Office porterJune 2013 - June 2017
Assist guests with luggage when checking in/out Greet guests as they arrive and guide them appropriately Hail taxicabs and assist with inquiries Inform guests of the hotel’s procedures and policies and provide emergency information Assisted in cleaning up the lobby and lounge Helped valets during busy hours Deliver messages and run errands Assist with newspaper deliveries to the rooms
Dunes Hotel Apartments - Muhaisnah, Dubai, United Arab EmiratesHousekeepingJune 2011 - June 2013
Cleaned and prepared rooms for guests Replenish stock of items in hotel rooms Accommodate requests by guests for extra towels, pillows and blankets Dispose of garbage as instructed by management Oversaw laundry of linen and bedding Monitored rooms for general repairs and upkeep
Higher Secondary Certificate
Kafil Uddin Degree College - Lakshmipur, BangladeshMay 2005 - August 2007
Gained GPA 3.00 from Business Studies
- Customer servie
- Excellent Presentation
- Good communication
- Night audit
- Property management
- strong problem-solving skills
- Time management skills