Siraj Uddin

Siraj Uddin

Front Desk Receptionist at Dunes Hotel Apartments
Lives in Al Barsha, Dubai, United Arab Emirates
over 6 months ago

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Front office Receptionist with over 7 years of hands on experience from a reputed hotel chain having proven excellent hospitality skills,problem solving abilities and sales techniques, would like to enhance within an award winning organization to increase profitability and self-career growth as well.

Experience

  • Front Desk Receptionist

    Dunes Hotel Apartments - Al Barsha, Dubai, United Arab Emirates

    Front Office reception
    June 2017 - Now

     Welcome and greet guests with great courtesy  Manage room reservations using a computerized reservation system  Address guest concerns and special requests in a professional and personable manner  Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed  Get transport for customers and reservations in local restaurants  Answer telephone calls and transfers these to guest rooms  Take and relay telephone messages for hotel guests and others  Prepare bills, handle and process checkouts, take payments  Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests  Deal with complaints and problems  Perform night audit  Answer queries of guests about various information and services of the hotel  Do other administrative and hospitable functions assigned from time to time

  • Front Office Concierge

    Dunes Hotel Apartments - Al Barsha, Dubai, United Arab Emirates

    Front Office porter
    June 2013 - June 2017

     Assist guests with luggage when checking in/out  Greet guests as they arrive and guide them appropriately  Hail taxicabs and assist with inquiries  Inform guests of the hotel’s procedures and policies and provide emergency information  Assisted in cleaning up the lobby and lounge  Helped valets during busy hours  Deliver messages and run errands  Assist with newspaper deliveries to the rooms

  • Housekeeping Attendant

    Dunes Hotel Apartments - Muhaisnah, Dubai, United Arab Emirates

    Housekeeping
    June 2011 - June 2013

     Cleaned and prepared rooms for guests  Replenish stock of items in hotel rooms  Accommodate requests by guests for extra towels, pillows and blankets  Dispose of garbage as instructed by management  Oversaw laundry of linen and bedding  Monitored rooms for general repairs and upkeep

Education

  • Higher Secondary Certificate

    Kafil Uddin Degree College - Lakshmipur, Bangladesh

    May 2005 - August 2007

    Gained GPA 3.00 from Business Studies

Languages

  • Arabic
    Professional working
    60%
  • Bengali
    Professional working
    60%
  • Urdu
    Professional working
    60%
  • Hindi
    Professional working
    60%
  • English
    Professional working
    60%

Skills

  • Cashiering
  • Customer servie
  • Excellent Presentation
  • Good communication
  • Night audit
  • Property management
  • strong problem-solving skills
  • Time management skills
Connections
Sibi Cherian Mathew
Room Attendent at St.Regis Hotel Dubai
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