Sissi Serveh Rezai

Student from SHMS Swiss Hotel Management School
Lives in Leysin, Switzerland
over 6 months ago

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A passionate & innovative Store Director, currently studying towards a Master of International Business in Hotel& Resort Management, with a keen interest in luxury hospitality, wellness and sustainability.’

Possesses exceptional communication skills & the ability to effectively manage& motivate multicultural teams in the delivery of innovative & unique customer experience to achieve customer satisfaction. Demonstrates academic knowledge in the management of hotel operations, with a focus on events, resort & spa management. Has achieved remarkable successes in the realisation of sales targets, increased profitability & cost reductions. Exhibits profound knowledge of wide-ranging operations such as customer relations, team leadership, stock control, HR, & merchandising.


  • Flagship Store Manager

    Zara, inditex - Stockholm, Sweden

    March 2007 - October 2014 · 7 years and 9 months

    Store Director, Flagship Store Manager Various Appointments, Inditex Zara Stockholm, Sweden / Oslo, Norway Direct day-to-day operations of 5000 sqm. Store generating more than $15M in annual revenue. Recruit, train, mentor, and manage over 70-member team, ensuring continuous delivery of outstanding ing customer service. Supervise three department managers, providing coaching and engendering accountability for store results and staff performance. Develop and implement strategic merchandising plans to achieve revenue objectives & reduce expenditures while ensuring payroll remains within budget.


  • Master of international Business of Hotel and Resort Management

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    August 2018 - Now

    Focus: Event, Hotel, Resort and Spa management Program: Principles of Swiss Hospitality Excellence, Developing Business Leadership Skills, Managing Cultural Diversity, Consumer Behavior & Value Creation, Hospitality Sales & Marketing, Sustainability Management


  • Kurdish
    Native or fluent
  • Swedish
    Native or fluent
  • English
    Native or fluent
  • Persian
    Native or fluent
  • Norwegian
    Limited working
  • French
  • Spanish


  • Adobe Illustrator
  • Adobe Indesign
  • Customer servie
  • Execel
  • Leadership
  • Mcrosoft word
  • Multi-cultural management
  • Power Point
  • Retail Management
  • Sales
  • Strategic Planning
  • team managment
MSC Cruises
Geneva, Switzerland
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