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Have been a major contributor during The Metamorphosis of several World-class Travel Organizations from their Grass-root levels and The Evolution of several latent Organizations to their Ultra-modern structures.
My sustainable business principle is to adore the market adversities, since I intend to monopolize and exploit such situations to the utmost extent, many may get scared to confront. The Search for a hidden opportunity in every threat keeps me out of the crowd.
I love to be practical rather than idealistic. So I prefer to say ‘what must be’ rather than ‘what should be’ and then channelize the energy in the required track.
Tempting the employees in the favor of a self-centric prolific attitude and getting a competitive ambiance at the work place is the key of my higher productivity. Again, holding them accountable for interlinked responsibilities makes me a successful team builder.
Ascertaining the positive aspects within the so called inevitable organizational negativities, like- internal politics, inter departmental conflicts, blame games, cat fights etc., is the strength of my management strategy. Relentless upbeat culture is the art of my Leadership.
Director Travel Operations
Travel Agency, Airline, Tour operator - Bhubaneswar, IndiaCustomer ServiceJanuary 2017 - Now
Director Travel Operations
Voyzant Inc. Canada - Bengaluru, IndiaReservationsApril 2015 - January 2017
UNIGLOBE Skylink Tanzania - Dar es Salaam, TanzaniaManagementSeptember 2014 - April 2015
Operation Head Travel Operations
Indian Eagle LImited, Austin, Texas, USA - Hyderabad, IndiaReservationsJanuary 2013 - August 2014
Travix, Netherlands ( Vayama, Budgetair, Cheaptickets) - Bengaluru, IndiaReservationsFebruary 2009 - January 2013
Managing Travel Business Diploma Level 3
IATA - Bhubaneswar, IndiaDecember 2013 - April 2014
International Air Transport Association, Montreal, is the Global Leader in Travel Professional Training
Travel and Tourism Consultant Level 2 Diploma
IATA - Montreal, CanadaMay 2013 - December 2013
Indira Gandhi National Open University (IGNOU) - School of Tourism and HospitalityJune 2004 - June 2008
Master in Business Management with specialization in Marketing
IITTM - Bhubaneswar, IndiaAugust 1999 - December 2000
Diploma in Travel Management from Indian Institute of Travel and Tourism Management - IITTM, the premier body under ministry of Tourism Govt. India. for education.
B. Sc (Hons- Math)
Utkal University - Bhubaneswar, IndiaJuly 1990 - May 1993
EnglishNative or fluent100%
- Airline Reservation
- Amadeus GDS
- BSP Accounting
- Customer Care
- Galileo GDS
- General Management
- Sabre GDS
- Travel Agency and Tour Operation
Airline Reservation and Ticketing, Customer Service, Travel Training, IATA, Amadeus, Galileo, Sabre
International ticketing for BSP and ARC markets, reissue / exchange, refund, issuance of MCO/ MPD/ EMD, manual fare construction, fare and tax auditing.
Currently used GDS-Amadeus, Galileo. GDS’s used in the past-Sabre, Apollo, World-span..
Effective handling of ADMs, ACMs, Chargeback’s, BBB issues and customer complaints.
Proficiency in preparing, reviewing, evaluating and updating Product training modules as needed for operations including offline sales.
A strong concept in the handling procedure of domestic and international (inbound /outbound) leisure packages with a Healthy network of supplies/ trade partners.