Sitakanta Acharya

Director Travel Operations at Travel Agency, Airline, Tour operator
Lives in Bhubaneswar, India
over 6 months ago

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Have been a major contributor during The Metamorphosis of several World-class Travel Organizations from their Grass-root levels and The Evolution of several latent Organizations to their Ultra-modern structures.
My sustainable business principle is to adore the market adversities, since I intend to monopolize and exploit such situations to the utmost extent, many may get scared to confront. The Search for a hidden opportunity in every threat keeps me out of the crowd.
I love to be practical rather than idealistic. So I prefer to say ‘what must be’ rather than ‘what should be’ and then channelize the energy in the required track.
Tempting the employees in the favor of a self-centric prolific attitude and getting a competitive ambiance at the work place is the key of my higher productivity. Again, holding them accountable for interlinked responsibilities makes me a successful team builder.
Ascertaining the positive aspects within the so called inevitable organizational negativities, like- internal politics, inter departmental conflicts, blame games, cat fights etc., is the strength of my management strategy. Relentless upbeat culture is the art of my Leadership.

Experience

  • Director Travel Operations

    Travel Agency, Airline, Tour operator - Bhubaneswar, India

    Customer Service
    January 2017 - Now

  • Director Travel Operations

    Voyzant Inc. Canada - Bengaluru, India

    Reservations
    April 2015 - January 2017

  • General Manager

    UNIGLOBE Skylink Tanzania - Dar es Salaam, Tanzania

    Management
    September 2014 - April 2015

  • Operation Head Travel Operations

    Indian Eagle LImited, Austin, Texas, USA - Hyderabad, India

    Reservations
    January 2013 - August 2014

  • Operation Head

    Travix, Netherlands ( Vayama, Budgetair, Cheaptickets) - Bengaluru, India

    Reservations
    February 2009 - January 2013

Education

  • Managing Travel Business Diploma Level 3

    IATA - Bhubaneswar, India

    December 2013 - April 2014

    International Air Transport Association, Montreal, is the Global Leader in Travel Professional Training

  • Travel and Tourism Consultant Level 2 Diploma

    IATA - Montreal, Canada

    May 2013 - December 2013

  • PGDBM

    Indira Gandhi National Open University (IGNOU) - School of Tourism and Hospitality

    June 2004 - June 2008

    Master in Business Management with specialization in Marketing

  • DTM

    IITTM - Bhubaneswar, India

    August 1999 - December 2000

    Diploma in Travel Management from Indian Institute of Travel and Tourism Management - IITTM, the premier body under ministry of Tourism Govt. India. for education.

  • B. Sc (Hons- Math)

    Utkal University - Bhubaneswar, India

    July 1990 - May 1993

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Full professional
    80%
  • Bengali
    Limited working
    40%

Skills

  • Airline Reservation
  • Amadeus GDS
  • ARC
  • BSP Accounting
  • Customer Care
  • Galileo GDS
  • General Management
  • Sabre GDS
  • Travel Agency and Tour Operation

Other

  • Airline Reservation and Ticketing, Customer Service, Travel Training, IATA, Amadeus, Galileo, Sabre

    Product competencies:

    International ticketing for BSP and ARC markets, reissue / exchange, refund, issuance of MCO/ MPD/ EMD, manual fare construction, fare and tax auditing.

    Currently used GDS-Amadeus, Galileo. GDS’s used in the past-Sabre, Apollo, World-span..
    Effective handling of ADMs, ACMs, Chargeback’s, BBB issues and customer complaints.

    Proficiency in preparing, reviewing, evaluating and updating Product training modules as needed for operations including offline sales.

    A strong concept in the handling procedure of domestic and international (inbound /outbound) leisure packages with a Healthy network of supplies/ trade partners.

Following
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Hosco
Geneva, Switzerland
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