Xinye Yan

Xinye Yan

Marketing Coordinator at Newcastle University Student Union
Lives in Ningbo, China
over 6 months ago

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Postgraduate majored in Media and Public Relations, holds a Bachelor Degree focus in Hospitality Management.

Experience

  • Marketing Coordinator

    Newcastle University Student Union - Newcastle upon Tyne, United Kingdom

    Sales & Marketing
    October 2016 - June 2017

    • Update and maintain social media official account in regular basis. • Keep close relationship with ‘Go Volunteer’ projects by handling emails, contacting project organizers and preparing event details.

  • Guest Relations Officer

    Rosewood Beijing - Newcastle upon Tyne, United Kingdom

    Front Office reception
    March 2015 - August 2015

    • Strong social and fluent English communication skills: Handling hotel tour and in-room orientation for travel and lifestyle magazine editors and hotel potential clients. • Proficient in customer relationship maintenance: Pre-arrival email, courtesy call, customer preference and feedback collecting. • Effective internal communication and team work spirit: Conducting VIP guest information sharing on behalf of the guest relations team in the department meeting.

  • Guest Relations Officer

    Raffles Hotels and Resorts - Newcastle upon Tyne, United Kingdom

    Front Office reception
    August 2013 - February 2014

    • Customer reception comprehensive ability: welcome card- writing, pre-arrival hotel guest room inspection, hotel tour, complaint handling, feedbacks and preferences collecting. • Information sorting and archiving: guest preference classification and integration, guest history file improvement and system information update. • High efficiency department collaboration: Assisting Sales and Marketing Department arrange Hotel Event.

Education

  • Master

    Newcastle University - Newcastle upon Tyne, United Kingdom

    September 2016 - September 2017

  • Bachelor

    Beijing Hospitality Institute - BHI - Beijing, China

    August 2012 - June 2016

    'Outstanding Graduate' of 2016

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Japanese
    Limited working
    40%

Skills

  • Analytic skills
  • Communicaion
  • Copywriting
  • Customer services
  • Event Planning & Managing
  • Guest Relations
  • Research skills
  • SWOT analysis
  • Videomaking
Connections
Calvin Susanto
Student from IMI International Management Institute Switzerland
Following
BVLGARI Resort & Residences Dubai
Dubai, United Arab Emirates
Riviera Events
Shanghai, China
Barrière
Paris, France
Other members
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Beijing, China
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