Salim Sekh

Salim Sekh

Waiter at The Residence Maldives
Lives in Maldives

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About me

πƒπžπšπ« 𝐇𝐒𝐫𝐒𝐧𝐠 𝐌𝐚𝐧𝐚𝐠𝐞𝐫

I am a Hospitality & Hotel Domain Professional; I bring to the table my over 3 years of experience in managing various functions such as good service management, Guest relation management, Quality service, Hygiene and sanitation, Food safety, Adhering to liquor regulations, Active listening, Positive language, effective communication, social perceptiveness, and problem-solving,

I am currently working with The Residence Maldives as an F&B Server/Waiter. I am accountable for operational activities as per guidelines to provide the highest standard of courteous service while permitting an acceptable profit level. I deliver support to top management in conceptualizing plans to ensure the most increased health and hygiene standards and ensure consistency, quality, cost-effectiveness, and the highest level of sanitation.

π’π’π§πœπžπ«πžπ₯𝐲,
π’πšπ₯𝐒𝐦 π’πžπ€π‘
π¬π€πŸ—πŸ“πŸ—πŸ“πŸ’πŸŽπŸ–@𝐠𝐦𝐚𝐒π₯.𝐜𝐨𝐦

Experience

4 years and 6 months

  • Waiter

    The Residence Maldives - Maldives

    F&B service
    February 2022 - Now Β· 10 months

    Delivering a high-quality experience to guests and motivating staff to ensure excellent customer service. β€’ Prepare the bills for beverages and meals ordered, take the cash and make a change, and then balance daily transactions β€’ Performing opening duties such as setting tables, polishing glasses, folding napkins, and replenishing condiments. β€’ Attending pre-shift and general meetings to update knowledge of special offers and stock-related issues and discuss service and product matters. Introducing yourself to guests and informing them of special offers and stock shortages before selecting items off the menu. β€’ Checking on guests to establish satisfaction with the product and overall experience and providing management with feedback. β€’ Assisting management and hosts with the meeting, greeting, seating guests, and issuing food and wine menus. β€’ Providing excellent customer service for each guest entering the establishment. β€’ Ensuring a clean environment and that designated tables are appropriately arranged. β€’ Delivering all food items to tables in the correct order and to the appropriate customer. β€’ Making certain checks for food temperatureβ€”ensured time standards for food and services. β€’ They welcome customers as they enter the restaurant and encourage guests exiting to return soon.

  • Guest Service Associate

    HMSHost International - New Delhi, India

    Guest Relations
    January 2021 - January 2022 Β· 1 year and 1 month

    Monitored all check-in of guests, administered all complaints and requests, and ensured effective resolution. β€’ Managed all special requests, monitored all special guest requests and provided wake-up calls to all guests. β€’ Greeted all customers on the phone pleasantly and transferred calls to the appropriate department as required according to company standards. β€’ Performed all housekeeping duties such as cleaning room suites and ensured proper maintenance of rooms. β€’ Administered all reservations for guests and forecast requirements and handled various cancellation requests of guests. β€’ Managed all communication with shift employees and maintained a logbook to maximize profit for the facility. β€’ Monitored all front desk and cafΓ© operations, ensured efficient stock in lobby and cafΓ© area,s and administered all safe deposit boxes for guests before check-in. β€’ Ensured compliance with all safety rules and regulations and maintained safety for all employees.

  • Customer Service Executive & Cashier

    Lite bite foods pvt. ltd. - Bhubaneswar, India

    Customer Service
    June 2018 - December 2020 Β· 2 years and 7 months

    Successfully provided excellent customer service by greeting customers and meeting quality expectations. β€’ Followed results of various promotional campaigns by gathering feedback from customers and recommending areas of improvement. β€’ Clarified to customers the best products for their needs. β€’ Acknowledged payment information from customers and implemented it carefully into the system to alleviate. β€’ Monitored the work of individual representatives and the team. β€’ Conducted quality assurance surveys with customers and provided feedback to the staff. β€’ Possessed excellent product knowledge to enhance customer support. β€’ Recognized and processed orders, operate the POS register, and resolving customer issues.

Education

  • BBA

    Rajiv Gandhi Institute Of Management and Technology - Delhi, India

    August 2017 - August 2020

Languages

2 languages

  • English

    Professional working

  • Hindi

    Professional working

Personal information

Nationalities

  • Indian

Skills

9 skills

  • Cashier
  • Customer Service Skils
  • Food & Beverage
  • Food Hygiene
  • Guest relationship
  • Inventory control
  • Microsoft office skills
  • Ms-exel
  • team manage
Following
MΓΆvenpick Hotel Amsterdam City Centre Neolitik Kitchen & Lounge Al Bandar Rotana & Al Bandar Arjaan by Rotana
Other members
Moosa Majeedh
MalΓ©, Maldives
Abdulla Ikhwan
North Province, Maldives
Asim Ali
Doha, Qatar
Jagadish Dadi
Surat, India
View more
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