Sofia Federico

Sofia Federico

Front Desk Receptionist at Hotel Relais Maresca & Terrace
Lives in Capri, Italy

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About me

My name is Sofia, I am Italian native. I am a reliable Person, professional and serious. I would like to increase my work experience and my personal Life. My personal values are the honesty and the fairness. I am also strongly convinced the hard work and the determination are essentials to achieve each purpose desired.
I could tell I have a great aptitude for human interactions and for learning foreign language, I am sure this is a better way to become wiser and open minded.
And as a last thing, I can say I am not afraid in accepting new challanges, those I think is what life needs to be worth to live.

Experience

6 years and 3 months

  • Front Office Agent

    Relais Chateaux Caesar Augustus - Capri, Italy

    Reception
    May 2021 - Now · 1 year and 11 months

  • Front Office Receptionist

    Capri; Hotel Relais Chateaux Caesar Augustus

    Reception
    April 2021 - Now · 2 years

    * Greeted and welcomed guests and provided a positive first impression of the organization. * Directed guests and answered their questions. * Notified workers of visitor arrival. * Filed incident reports and documented problems and disturbances.

  • Front Desk Receptionist

    Hotel Relais Maresca & Terrace - Capri, Italy

    Reception
    March 2018 - Now · 5 years and 2 months

  • Front Office Receptionist

    Capri; Hotel Relais Maresca & Terrace

    Reception
    February 2018 - December 2018 · 11 months

    * Directed guests and answered their questions. * Addressed guest inquiries on the phone and in person. * Answered phone calls and relayed messages to relevant authorities. * Received and sorted mail packages. * Scheduled appointments and followed up on reservations.

  • Becaria de recepción

    Sheraton Salobre - Las Palmas de Gran Canaria, Spain

    Reception
    December 2017 - March 2018 · 4 months

  • Guest Relation

    Capri; Hotel Punta Tragara Spa

    Guest Relations
    February 2017 - December 2017 · 11 months

    * Handled customer complaints with empathy and composure. * Proactively participated in meetings and helped create new practices. * Answered calls, responded to emails, and spoke with clients face-to-face. * Accurately handled large amounts of money on the cash register.

  • Front Office Assistant

    Hotel Tragara & Spa - Capri, Italy

    Reception
    January 2017 - November 2017 · 11 months

Education

  • English: Advanced

    Naples; L'Orientale di Napoli

    September 2013 - October 2013

  • English and French Translation

    L'Orientale di Napoli - Naples, Italy

    October 2012 - October 2017

    Studies of Translation

Languages

6 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • French

    Full professional

  • Spanish

    Full professional

  • Portuguese

    Professional working

  • German

    Limited working

Personal information

Nationalities

  • Italian

Date of birth

June 17th 1982

Skills

9 skills

  • Backoffice
  • Foreign Languages skills
  • Frontoffice
  • - MICROS Fidelio
  • MS Excel
  • MS Words
  • OpenOffice
  • Opera System
  • Powerpoint
Connections
Francesca Moncalvo
Front Office Manager at Iberostar Hotels & Resorts
Cristina Parga López
Guest Service Manager / Duty Manager at The Hoxton Paris
VIRGINIA DE FÁTIMA SANTANA PEREZ
Recepcionista at RIU HOTELS & RESORTS -spain
View 15 connections
Following
Experimental Group
Experimental Group
Paris, France
Pierre & Vacances
Pierre & Vacances
Netherlands
Hotel Pointe Isabelle
Hotel Pointe Isabelle
Chamonix, France
Other members
Martina Bolognino
Naples, Italy
Salvatore Russo
Sorrento, Italy
Martina Caiazzo
Campania, Italy
Vittoria Russo
Naples, Italy
Valentina Krajewska
Naples, Italy
View more
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