Sofia Federico

Sofia Federico

Front Desk Receptionist at Hotel Relais Maresca & Terrace
Lives in Capri, Italy

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About me

My name is Sofia, I am Italian native. I am a reliable Person, professional and serious. I would like to increase my work experience and my personal Life. My personal values are the honesty and the fairness. I am also strongly convinced the hard work and the determination are essentials to achieve each purpose desired.
I could tell I have a great aptitude for human interactions and for learning foreign language, I am sure this is a better way to become wiser and open minded.
And as a last thing, I can say I am not afraid in accepting new challanges, those I think is what life needs to be worth to live.


6 years and 3 months

  • Front Office Agent

    Relais Chateaux Caesar Augustus - Capri, Italy

    May 2021 - Now · 1 year and 11 months

  • Front Office Receptionist

    Capri; Hotel Relais Chateaux Caesar Augustus

    April 2021 - Now · 2 years

    * Greeted and welcomed guests and provided a positive first impression of the organization. * Directed guests and answered their questions. * Notified workers of visitor arrival. * Filed incident reports and documented problems and disturbances.

  • Front Desk Receptionist

    Hotel Relais Maresca & Terrace - Capri, Italy

    March 2018 - Now · 5 years and 2 months

  • Front Office Receptionist

    Capri; Hotel Relais Maresca & Terrace

    February 2018 - December 2018 · 11 months

    * Directed guests and answered their questions. * Addressed guest inquiries on the phone and in person. * Answered phone calls and relayed messages to relevant authorities. * Received and sorted mail packages. * Scheduled appointments and followed up on reservations.

  • Becaria de recepción

    Sheraton Salobre - Las Palmas de Gran Canaria, Spain

    December 2017 - March 2018 · 4 months

  • Guest Relation

    Capri; Hotel Punta Tragara Spa

    Guest Relations
    February 2017 - December 2017 · 11 months

    * Handled customer complaints with empathy and composure. * Proactively participated in meetings and helped create new practices. * Answered calls, responded to emails, and spoke with clients face-to-face. * Accurately handled large amounts of money on the cash register.

  • Front Office Assistant

    Hotel Tragara & Spa - Capri, Italy

    January 2017 - November 2017 · 11 months


  • English: Advanced

    Naples; L'Orientale di Napoli

    September 2013 - October 2013

  • English and French Translation

    L'Orientale di Napoli - Naples, Italy

    October 2012 - October 2017

    Studies of Translation


6 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • French

    Full professional

  • Spanish

    Full professional

  • Portuguese

    Professional working

  • German

    Limited working

Personal information


  • Italian

Date of birth

June 17th 1982


9 skills

  • Backoffice
  • Foreign Languages skills
  • Frontoffice
  • - MICROS Fidelio
  • MS Excel
  • MS Words
  • OpenOffice
  • Opera System
  • Powerpoint
Francesca Moncalvo
Front Office Manager at Iberostar Hotels & Resorts
Cristina Parga López
Guest Service Manager / Duty Manager at The Hoxton Paris
Recepcionista at RIU HOTELS & RESORTS -spain
View 15 connections
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Other members
Salvatore Russo
Sorrento, Italy
Martina Caiazzo
Campania, Italy
Vittoria Russo
Naples, Italy
View more
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