Sonu Kumar

Sonu Kumar

House Keeping Associate at Grand HYATT
Lives in Candolim, India

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About me

Grand HYATT Goa, India

House Keeping Associate 18 July 2016 to Till Present

Roles & Responsibilities:
 To operate in a manner which focuses on teamwork, consistent quality and standards.
 To assist with the training of new employees.
 To monitor staff daily, ensuring that staff deliver the highest standards of customer service at all times.
 Deliver the guest request on time
 Set up the function venues as per the guest requirement.
 Problem handling in appropriates manner and according to the brand standaeds.
 Ensure that guests are offered high quality services.
 Maintained guest room , guest corridors and housekeeping pantry on daily basis.
 Prepare reports and analysis on daily or periodic basis.
 Ensured to attend guest complaints effectively .

Jw Marriott hotel Kuwait city worked as housekeeping room boy. From 18 july 2018 to 14 nov 2019 till.

Experience

7 years and 9 months

  • House Keeping Associate

    Grand HYATT - Goa

    Room Division Management
    July 2016 - Now · 7 years and 9 months

Education

  • Bachelor of Hotel Management

    Heritage Institute of Hotel & Tourism - Candolim, India

    April 2013 - May 2016

    • B.Sc in Hotel management from Heritage Institute of Hotel & Tourism Vasco Da Gama, Goa 2013 -2016. • Bihar Board in the year 2012 Senior Secondary Examination. • Bihar Board in the year 2010 High School Examination.

  • Bachelor of Hotel Management

    Heritage Institute of Hotel & Tourism - Velha Goa, India

    April 2013 - May 2016

    Bachelor of Hotel Management

Languages

2 languages

  • English

    Native or fluent

  • Hindi

    Native or fluent

Personal information

Nationalities

  • Indian

Skills

6 skills

  •  Ability to deal calmly with challenging situatio
  • An eye for detail and an ability to drive consis
  •  Excellent communication and strong customer serv
  •  Experience of managing people and driving busine
  •  Relevant knowledge of housekeeping .
  •  Strong motivational and influential people skill
Connections
Ravi Kumar
Commis 2 at Al hamara residence and village
ARVIND PANCHAL
Network & Security Administrator & Cybersecurity Advisor & Ethical Hacker at Wafra Group of Compaines
Vinod Kumar
Housekeeping supervisor at FIVE Hotels and Resorts
View 7 connections
Following
Four Seasons Hotels & Resorts Qasr Al Sarab Resort by Anantara
Qasr Al Sarab Resort by Anantara
Abu Dhabi, United Arab Emirates
Rikas Group
Rikas Group
Dubai, United Arab Emirates
Other members
Nagraj.S. Chakrashali
Calangute, India
Rajnish Kumar
Panjim, India
Abhishek Kumar
Calangute Beach, India
View more
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