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About me
Grand HYATT Goa, India
House Keeping Associate 18 July 2016 to Till Present
Roles & Responsibilities:
To operate in a manner which focuses on teamwork, consistent quality and standards.
To assist with the training of new employees.
To monitor staff daily, ensuring that staff deliver the highest standards of customer service at all times.
Deliver the guest request on time
Set up the function venues as per the guest requirement.
Problem handling in appropriates manner and according to the brand standaeds.
Ensure that guests are offered high quality services.
Maintained guest room , guest corridors and housekeeping pantry on daily basis.
Prepare reports and analysis on daily or periodic basis.
Ensured to attend guest complaints effectively .
Jw Marriott hotel Kuwait city worked as housekeeping room boy. From 18 july 2018 to 14 nov 2019 till.
Experience
7 years and 9 months
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House Keeping Associate
Grand HYATT - Goa
Room Division ManagementJuly 2016 - Now · 7 years and 9 months
Education
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Bachelor of Hotel Management
Heritage Institute of Hotel & Tourism - Candolim, India
April 2013 - May 2016• B.Sc in Hotel management from Heritage Institute of Hotel & Tourism Vasco Da Gama, Goa 2013 -2016. • Bihar Board in the year 2012 Senior Secondary Examination. • Bihar Board in the year 2010 High School Examination.
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Bachelor of Hotel Management
Heritage Institute of Hotel & Tourism - Velha Goa, India
April 2013 - May 2016Bachelor of Hotel Management
Languages
2 languages
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English
Native or fluent
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Hindi
Native or fluent
Personal information
Nationalities
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Indian
Skills
6 skills
- Ability to deal calmly with challenging situatio
- An eye for detail and an ability to drive consis
- Excellent communication and strong customer serv
- Experience of managing people and driving busine
- Relevant knowledge of housekeeping .
- Strong motivational and influential people skill
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