Sorav Malhotra

Sorav Malhotra

Manager - FIVE Life at FIVE Palm Jumeirah Dubai
Lives in Dubai, United Arab Emirates

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About me

Young accomplished hotelier with experience in Sales and Marketing, HR, Food and Beverage, Front Office, and Restaurant Ownership. I am looking to use my Hotel and Entrepreneurship background in developing a career in Sales. Joining a Company such as yours’ will provide me with the opportunity to understand the different facets of the business. With my quest for excellence and over four years of experience, I will be able to ensure that your Company objectives are met, and all Clients are dealt with in accordance to the standards set by the Company.

Experience

11 years and 9 months

  • Manager - FIVE Life

    FIVE Palm Jumeirah Dubai - Dubai, United Arab Emirates

    Management
    September 2017 - Now · 6 years and 7 months

    (1) Developing hotel group’s loyalty program: o Creating program’s benefit structure. o Creating step-by-step flowchart to launch the loyalty program. o Developing financial model to ensure success of the loyalty program. o Creating standard operating procedures and training manuals prior to launch of the program. o Creating a 5-year strategy plan along with a financial forecast to ensure targets are met. o Setting up department with creating budget and job duties for hiring colleague(s). (2) Assisting in streamlining digital and social marketing channels for the hotel. (3) Assisting in updating and streamlining the hotel group’s website. (4) Developing and creating structure to implement Owner’s and Resident’s privilege’s program using RewardsPro, a custom-made software interface with MICROS Simphony. (5) Creating our unique bar, Above 21’s membership program’s software using RewardsPro, hence, allowing member’s to redeem their discount and enabling a cashless payment system. (6) Researching and implementing a new restaurant reservations system for hotel group whilst ensuring it interfaces with MICROS Simphony and Opera PMS.

  • Research and Administrative Assitant

    The Emirates Academy of Hospitality Management - Dubai, United Arab Emirates

    Administration
    June 2017 - September 2017 · 4 months

    1. Researched and developed customer feedback survey for JRG by Jumeirah (The F&B Division of Jumeirah Hotels and Resorts) 2. Assisted the Director of Research with Literate Review references. 3. Conducted data entry and analysis with the Admissions Department - Tracking current and graduated students of the Academy. 4. Assisted the Admissions Department during the exam week at the Academy by setting up and monitoring the complete environment during the examination. 5. Assisted with various admin related tasks in the Admissions Department during the absence of the HOD.

  • Head of Operations

    Shake Chilli Indian Bistro and Al Safina Indian Restaurant - Ras Al-Khaimah, United Arab Emirates

    Room Division Management
    July 2015 - June 2017 · 2 years

    1. Responsible for setting up and maintaining the social media platform, which resulted in both restaurants becoming the “Top Rated Indian Restaurants in RAK” as well as number 5 and 12 in the overall restaurant ratings out of 366 restaurants in Ras Al Khaimah. 2. Instrumental in getting Al Safina Indian Restaurant awarded the TripAdvisor’s 2015 and 2016 “Certificate of Excellence”. 3. Reduced operating expenses by 12.8% by streamlining the purchasing process and increased buying power by combining the selected suppliers for both restaurants. 4. Increased revenue for Al Safina Indian Restaurant by 44% from October 2015 onwards by concentrating on the monthly meals market, serving 450 meals daily. 5. Secured staff catering yearly contracts for two companies in the RAK Free Trade Zone. 6. Setup daily operating procedure such as; the procurement and purchasing of the restaurant, sequence of service, training modules for colleagues and developed the accounting system of the restaurant. 7. Created business-to-

  • Assistant Manager

    Madinat Jumeirah - Dubai, United Arab Emirates

    Secretary / Executive Assistant
    March 2013 - June 2015 · 2 years and 5 months

    Assistant Club Lounges Manager: 1. Meet and greet all the Club and Suite guests and ensure that all their needs are met during their stay. 2. Assisted the Guest Service Executives; and coordinated with different departments to ensure guest satisfaction. 3. Responsible for complete daily F&B operation for both Lounges with seating capacities of 85 and 50. 4. Directly responsible also for HACCP hygiene audits, P&L analysis, staff scheduling, beverage, crockery and linen inventory. Assistant Restaurant Manager: 1. Inducted as Assistant Manager and worked in following; The Wharf British Gastro Pub (Now Tortuga), Segreto Italian restaurant, MJ’s Steakhouse (Now The Hide), Al Hambra Spanish restaurant and Private Dining. 2. Operationally responsible for the restaurants in the absence of the restaurant manager. 3. Directly responsible for on-job training, HACCP hygiene audits, LQA mystery guest visits, P&L analysis, staff scheduling, beverage, crockery and linen inventory, guest complaints and Tri

  • F&B Internship

    Madinat Jumeirah - Dubai, United Arab Emirates

    F&B service
    July 2010 - January 2011 · 7 months

    1. Rotated in operations from main kitchen to signature restaurants. The internship was divided into four months as a Chef Trainee and two months as a Service Trainee. 2. Received the Best Jumeirah Intern Award for 2010 - 2011.

Education

Languages

2 languages

  • English

    Native or fluent

  • Hindi

    Native or fluent

Personal information

Nationalities

  • Indian

Date of birth

March 07th 1991

Additional Information

1 information shared

  • Achievements

    (1) Best Jumeirah Intern F&B - 2010 to 2011
    (2) Developed festive season promotions for city residents.
    Developed and implemented standard operating procedures for service delivery (F&B) in both lounges.
    (3) Developed training sessions for colleagues such as - sequence of service, hygiene as per the Municipality, receiving, storing, and labelling (FIFO), grooming, service mannerism through proper language both vocal and body.
    (4) Responsible for setting up and maintaining the social media platform, which resulted in both restaurants becoming the “Top Rated Indian Restaurants in RAK” as well as number 5 and 12 in the overall restaurant ratings out of 366 restaurants in Ras Al Khaimah.
    (5) Responsible for driving all the online and offline marketing activities to increase a la carte sales.
    (6) Increased sales for Al Safina Indian Restaurant by 44% from October 2015 onwards by concentrating on the monthly meals market, serving 450 meals daily.
    (7) Instrumental in getting Al Safina Indian Restaurant awarded the TripAdvisor’s 2015 and 2016 “Certificate of Excellence”.
    (8) Reduced operating expenses by 12.8% by streamlining the purchasing process and increased buying power by combining the selected suppliers for both restaurants.
    (9) Developed and implemented loyalty program for FIVE Palm Jumeirah, FIVE Life.
    (10) With assistance of Opera DXB tech team developed and implemented Micros POS loyalty platform, RewardsPro.
    (11) Researched and implemented new restaurant reservations system for FIVE Palm Jumeirah.

Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Sami Mellouli
Senior Hospitality Consultant at Quality Consulting
Massimo Donada
Executive Assistant Manager at Hotel Splendide Royal
View 8 connections
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