Soukaina Akhermouch

Soukaina Akhermouch

Beauty Consultant at Las Meninas salon
Lives in Dubai, United Arab Emirates
over 6 months ago

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I have experience of 24 months in Customer Service and Sales (Customer Handling, Queries & Sales), I will be grateful if you could review my resume as attached.

With the knowledge and experience in organisational effectiveness, I also believe in on-time performance and understands the importance of problem-solving skills, communication skills, teamwork, stress management and decision making.

Experience

  • Beauty Consultant

    Las Meninas salon - Dubai, United Arab Emirates

    Spa & Wellness
    March 2018 - Now · 12 months

    • Create a luxury beauty shopping experience for all clients • Maintaining positive business relationships and building rapport with customers. • Demonstrate products on clients and make recommendations. • Providing management with reports on customer needs, problems, interests, competitive activities, and potentials for new products and services. • Develop strong relationships with established clients with regular communication, including invites to promotional events

  • Restaurant manager

    Tacos de Lyon - Agadir, Morocco

    F&B other
    July 2017 - February 2018 · 8 months

    • Coordinating daily restaurant management operations. • Delivering superior food and beverage service and maximizing customer satisfaction • Responding efficiently and accurately to restaurant customer complaints • Organize and supervise shifts

  • Quality Controller

    Jelloun fashion - Agadir, Morocco

    Retail
    April 2016 - June 2017 · 1 year and 3 months

    • Setting quality standards for the buyer’s requirements and guidance for each departments and processes. • Establish SOPs for production and preparatory processes to get right first time quality from each process. Develop MIS for quality measurement and recording quality. • When established quality standards are there in a company they need to follow and control the factory quality standard. • Monitor the quality of the product through the various stages of production. • Train the newly hired quality personnel on company quality policies and how to use quality tools.

Education

  • High school

    Open university In Agadir - Agadir, Morocco

    March 2013 - April 2014

Languages

  • French
    Full professional
    80%
  • Arabic
    Full professional
    80%
  • English
    Professional working
    60%

Skills

  • Great customer service
  • Retail customer service
  • Retail sales
  • telesales
Following
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