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Passionate Hotelier with 16 years experience in Rooms Division & Revenue, working with IHG Brand for 8 years plus. Presently working with Crowne Plaza as Front Office & Reservations Manager. Worked in different part of India, Middle East & Maldives. looking forward for the next move with an international company where i can explore my career in different part of the world.
Front Office & Reservations Manager
IHG - InterContinental Hotels Group - Muscat, OmanRooms divisionJune 2016 - Now · 2 years and 6 months
Reporting directly to General Manager, 213 rooms inventory with 7 categories of Rooms two Restaurants, In room Dinning, one Bar and 6 Meeting Rooms and Ball Room with capacity of 600 pax. Ranked Number One in the AMEA region for the Guest Love and achieved the 9/9 in winning matrix for the year2017. • Duties & Responsibilities: Responsible for front office Operations (Revenue, Reception, Concierge, Guest Relation, and Business Centre). • Leading all Quality & Continuous Improvement activities related with Guest Experience and the Brand Standards and adherence to the Crowne Plaza Brand Standards. • Recruiting team members and doing the probation review and annual performance review. Assigning Key Performance Objective to Assistant Mangers to Supervisors and Key Job Performance to all colleagues and setting the departmental Key Performance Objective. • Ensure department is set according to the brand standards. • Conducting monthly department training, department meetings and one on with all the team members. • Preparing departmental budgeting and make sure department is running in minimum cost.
Executive Assistant Manager
S Hotel - Manama, BahrainAdministration & GeneralJuly 2015 - March 2016 · 9 months
Reporting to General Manager, Hotel is with 198 rooms with four categories, Six Outlets, Recreation Area with Pool Spa and Banquet Hall up to 200 pax. • Duties & Responsibilities: Heading all the Operating Department Operations. • Responsible for keeping coordination between all departments, controlling their operation with regards to the company’s standards, monitoring revenues and controlling costs as well as ensuring the highest comfort and satisfaction for guests. • Re-engineering of all department manning and duties, focus on line distribution channels. • Leading the re projecting phase for the restaurants and Spa area.
Rooms Division Manager
IHG - InterContinental Hotels Group - Manama, BahrainAdministration & GeneralMay 2012 - July 2015 · 3 years and 3 months
Reports directly to General Manager, Hotel is with 274 rooms, One Restaurant, One Lounge Bar and three meeting rooms (Reason for the leaving is Brand has been De Flagged to stand alone brand). Hotel has been awarded as Number One in the Region for the Guest Experience in 2013 and Best Enrollment for Loyalty Program and Business Club at AMEA 2014. Ranked in Trip Advisor for Certificate of Excellence in 2014. • Duties & Responsibilities: Overlooks the Front Office, Reservations & Yield Management, House Keeping, Food & Beverage Service & Security Department. • Maximize the hotel sales revenue and profit growth by selling the hotel products and services. Planning and organizing the department plan, Selling Strategies, Minimize the cost, recruiting the right candidate; update the personal development plan for the employees. Attending the P&L meeting, revenue meeting & Sales meeting. Checking monthly target for the Loyalty Program, Check the hotel is in track for the standards of the company. Works with GM for the departmental budgeting and Hotel Budgeting. • Check whether the room inventory is balanced, Provide forecasting information and coordinating with Director of Sales for the monthly hotel forecast. Coordinate with Director of Sales for the group booking and special request. • Cross check all the security prospects likes Fire Panels are working with all aspects of the safety regulations of the company, Fire Drills conducting every three months, Check all the fire doors are working as per the standards, giving training for all the alerts. • Overlooking House Keeping in the prospects of comfort & cleanliness of the Hotel and the Guest Experience. • Overlooking The Great Room (Restaurant) and The Lounge (Bar), in prospects of Beverage cost, Food cost and the Guest Experience. • Managing the Hotel Operations in the absence of General Manager
SENIOUR DUTY MANAGER (ASSISTANT FRONT OFFICE MANAGER)
IHG - InterContinental Hotels Group - MaldivesRooms divisionMarch 2008 - October 2011 · 3 years and 9 months
• Duties & Responsibilities : Overlook the duty roster, Motivating the team, As a departmental trainer conducting training session for the team, Handling the front office day to day operations, Handling the guest needs, Making Monthly report and attending the Department Head Meeting In the absence of Front Office Manager . Handling the Monthly Guest Survey tracking system, Target achieving for Priority Club, Attending the P&L meetings in the absence of FOM, Recruiting the team members & getting ready with on boarding plan, Doing the Appraisal and going through the crew members, Overlooking the PDP’s of the crew member, Allocation of the guest rooms as per the guest requirements. • Priority Club Champion Is responsible for training and implementation of one of the largest loyalty programs ever introduced in the hotel trade. This is an additional responsibility from the normal duties when I was Duty Manager.
Front Office Executive
Carlson Rezidor Hotel Group - Paris, FranceFront Office receptionFebruary 2007 - February 2008 · 1 year and 1 month
• Taking care of Front Office Operations, Guest Handling, Training the team, Good team player, Motivating.
Three Year Diploma In Hotel Management & Catering Technology
Madras University - Hospitality and Tourism Management - Chennai, IndiaMay 1998 - May 2001
- Excellent leadership
- Goal oriented
- Great communication skill
- management style
- Very good team player