Staicy Kathryn Akinyi

Staicy Kathryn Akinyi

Front Desk Associate at The Equinox, a Luxury Collection Golf Resort & Spa
Lives in Vermont, United States

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About me

Charming and enthusiastic front desk associate with exceptional front desk operations handling skills, customer service and support experience with expertise in Opera and lightspeed softwares

Experience

1 year and 3 months

  • Front Desk Associate

    The Equinox, a Luxury Collection Golf Resort & Spa - Vermont, United States

    Rooms division
    July 2019 - March 2020 · 9 months

    In this capacity, I managed the dealings of the enterprise by authenticating customers’ credit and formulating payment method. I maintained accurate records of available rooms and guest accounts manually and systematically. I upheld precise financial records by administering bookkeeping tasks, including reconciling accounts and performing night audits. Involved in calculating and receiving payments and making adjustments for guests. I enhanced customers’ experience by responding to clients’ queries regarding hotel facilities and booking as well as suggesting best travel, shopping, and dining places. Related Skills: Front Desk Operations Handling, Account Reconciliation, Payment Processing, Record and Bookkeeping Handling, Problem Identification, Issue Resolution, Customer Service and Support, Regulatory Compliance Following are some of the highlights of the value I brought to Equinox Golf Resort and Spa: ☛ Oversaw the responsibility of welcoming groups and delivering exceptional services during guests’ stay, such as prechecking and allocating rooms, routing guests to different spots, and addressing concerns. ☛ Acknowledged and honoured with the “Front Desk of the Month” title for attaining positive feedback from clients and complying with standard operating procedures.

  • Housekeeping Supervisor Intern

    Intercontinental Hotel - Nairobi, Kenya

    Housekeeping
    April 2018 - June 2018 · 3 months

    In this capacity, I ensured the smooth running of operations by creating and scheduling work plans for employees. I evaluated staff performance to suggest improvement and assure compliance with defined policies and procedures. I achieved organizational objectives by efficiently collaborating with different departments. I facilitated sanitized and cleaned environment by supporting staff in cleaning. I ordered and preserved adequate stock for the housekeeping operations. Related Skills: Workflow Planning, Performance Assessment, Rules and Regulations Compliance, Team Coordination and Leadership, Stock Management, Flexible and Trustworthy Following are some of the highlights of the value I brought to Intercontinental Hotel Nairobi: ☛ Streamlined the operations by developing and enforcing operating protocols for the supervised departments and housekeeping team. ☛ Established an optimum level efficiency by examining high-profile rooms for the annual audit.

  • Culinary Intern

    Royal Nairobi Golf Club - Nairobi, Kenya

    F&B kitchen
    April 2016 - June 2016 · 3 months

    In this capacity, I followed verified procedures and supervisors’ guidelines to prepare food, including meats, vegetables, and desserts in adherence to clients’ orders. I supported chef and kitchen staff for the effectual running of kitchen operations. I monitored the work of other interns to retain quality and consistency. I resolved customers’ complaints in a timely and professional manner to attain satisfaction. Related Skills: Food Preparation, Staff Collaboration, Complex Problem Solving, Team Supervision, Customer Satisfaction, Menu Development, Kitchen Equipment Sanitization Following are some of the highlight of the value I brought to Royal Nairobi Golf Club: ☛ Served as an in-charge of buffet area during gold tournaments for a fine dining establishment. ☛ Created and updated menu for special events to optimize guests’ satisfaction and retention.

Education

  • Strathmore University - School of Tourism and Hospitality (STH) - Nairobi, Kenya

    June 2015 - June 2019

    Graduated with second class upper Final research project grade of A Represented Strathmore University in the 10th Young Hoteliers' Summit held at Ecole Hotelier de Lausanne Secretary of the hospitality and tourism society of Strathmore

Languages

2 languages

  • English

    Native or fluent

  • French

    Limited working

Personal information

Nationalities

  • Kenyan

Date of birth

January 15th 1997

Competitions & Awards

1 competition

  • Young Hoteliers Summit

    Finalist - Lausanne, Switzerland

    2019

Skills

11 skills

  • account reconciliation
  •  Customer Service and support
  • Front Desk Operation Handling
  • Guest Services
  • Isuue Resolution
  • Lightspeed Software
  • Opera Software
  • Payment Processing
  • Policies and Procedures Compliance
  • • Process Improvement Initiatives
  • Stock Mangement
Connections
Sandford Philip
Manager at McDonald's Ohio
Shivam Agrawal
Industrial exposure training at Taj Coromandel
Jared Ahenda
Hotel Management at Villa Rosa Kempinski
View 21 connections
Following
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Austin, TX, United States
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