Starsun Lawson

Starsun Lawson

Airbnb Customer Service Agent at CPM International
Lives in Barcelona, Spain

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About me

My interest is customer service, open mindedness and tourism. I am willing to learn new things, I am flexible and enjoy new experiences in every job opportunity. I am determined to go the extra mile for my clients.

Experience

1 year and 2 months

  • Airbnb Customer Service Agent

    CPM International - Barcelona, Spain

    Customer Service
    September 2019 - June 2020 · 10 months

    Case manager for the Airbnb project, ensuring that both guests and host feel comfortable with the Airbnb platform, canceling reservations, transferring money between host and guests, mediating between host / guests, helping to use the platform to assist in the most possible way. See which tools on the platform and problem solving method is the most effective specifically for each customer. Booking reservations for guests and hosts and ensuring Check in /Check out online.

  • Receptionist

    Casa Barceló Hostel - Barcelona, Spain

    Reception
    December 2018 - March 2019 · 4 months

    40 hours per week normally between 15:00 -23: 00 hrs Assistance with the management of business operations. Management at the reception of reservations to check in and checkout, ensuring effective payment, handling sales calls, answering online guest queries and bookings, handling hospitality tasks/requests from clients and going the extra mile.

Education

  • International baccalaureate diploma

    British School of Barcelona - Castelldefels, Spain

    September 2017 - May 2018

Languages

4 languages

  • English

    Native or fluent

  • Spanish

    Native or fluent

  • Portuguese

    Native or fluent

  • Catalan

    Professional working

Personal information

Nationalities

  • American

  • Brazilian

Skills

1 skill

  • Proactive, Punctual, , Team player, Communication

Additional Information

1 information shared

  • Event Planner

    Save the Children - Castelldefels, Barcelona provincia
    April 2017 - March 3rd, 2018

    Referencia

    The British School of Barcelona, Castelldelfels

    Av. Canal Olímpico s/n (08860, Castelldefels) - Barcelona

    Save the children.png
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