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A proactive, focused and committed professional, with extensive expertise gained within the leisure/hospitality sector. Commercially astute, with the ability to identify business opportunities. Focused on results and highly driven to smash targets. Enthuses others, inspiring a positive attitude to work and arouses a strong desire to succeed among own team and colleagues by living the brand values. Builds rapport with people at all levels and acts as a role model in treatment of guests, employees and managers. Proactively instigates departmental plans within the context of the pub vision. Knowledgeable about pub performance and uses all available commercial indicators to help develop business. Consistently exceeding business goals and customer service expectations.
• Operational Management:
• Food and Beverage Management
• Maintaining excellence in customer care.
• Planning, organizing and coordinating special events and functions
• Stock management, rotation, replenishment and stocktaking.
• Identifying and selecting suppliers/wholesalers ensuring cost-effectiveness.
• Devising, implementing and delivering in-house training..
R & G Hospitality - React & GetGo Hospitality Consulting - Casablanca, MoroccoOtherAugust 2016 - Now · 2 years and 6 months
R&G Hospitality est un cabinet de consulting restauration qui propose un appui et un accompagnement aux projets de restauration dans sa globalité' La mission de R&G, en tant que consultant restauration, est d’intervenir là où les professionnels de la restauration, les porteurs de projets, ne peuvent pas agir et réagir par manque de temps ou de connaissances & compétences : « React & GetGo – Reagir du début a la fin » Stefan Arnoux apporte son expertise auprès des futurs acteurs du secteur ainsi que des professionnels confirmés dans la gestion quotidienne de leurs établissements afin d'améliorer la productivité, l'image, les marges. De proposer une organisation qui permettra aux dirigeants de dégager du temps afin d’investir celui-ci autrement et au final de pérenniser leur entreprise.
Consultant General Manager
RestoproAsie - Mohammedia, MoroccoF&B otherJune 2016 - August 2018 · 2 years and 3 months
Responsibilities • Accompany and train managers in order to make them autonomous. • Oversee administrative tasks, including Sage account processing and feedback P&L to company owner • Manage the chef, kitchen staff and service team of 30. • Prepare annual and monthly budgets, cost analyzes, employee performance evaluations as well as quarterly and annual report Accomplishments • Implementation and definition of KPIs with a weekly view of numbers versus monthly. • Revenue increased from 12% growth to 25 % growth in year one – Increased to 26 % growth in year two. • Created a unique marketing plan using different guest data all collected during their visit. to better reach them for repeat visit.
The Old Mill - London, United KingdomManagementAugust 2013 - May 2016 · 2 years and 10 months
Weekly Sales of 35 000 - (60 % Food / 40 % Wet) 2015 Michelin Pub Guide / 2015 Best Pub Hertfordshire Food % Leisure Awards Responsibilities • Provide support and daily feedback to homeowners. • Team 15 full time with at times 10 part time. • Maintain KPIs in line with house standards. • Achieve sales objectives and maintain F & B cost, labor and variable costs in line with the budget. • Inspire staff to provide prompt, friendly and efficient service at all times. • Provide support and daily feedback to owners. • Daily inventory control and full weekly audit. • Human Resources responsibilities including recruitment, training and staff development.
Associate Degree in Hospitality Management
Glion Institute of Higher Education - Glion-sur-Montreux, SwitzerlandAugust 2007 - June 2009
FrenchNative or fluent100%
EnglishNative or fluent100%