Stefania Tessarin

Stefania Tessarin

Front Desk Receptionist at Residenza Ascanio Sforza
Lives in Milan, Italy

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About me

Passionate about the hotel world, I love working in a dynamic, stimulating, but above all international environment.
The happiness of the guests is what satisfies me most, knowing that I have worked well and hard for the duration of their stay.

Appassionata al mondo alberghiero, adoro lavorare in ambiente dinamico, stimolante, ma soprattutto internazionale.
La felicità degli ospiti è quello che mi soddisfa di più, sapere di aver lavorato bene e duramente per tutta la durata del loro soggiorno.

Experience

2 years and 3 months

  • Front Desk Receptionist

    Residenza Ascanio Sforza - Milan, Italy

    Reception
    July 2018 - April 2019 · 10 months

    Residenza Ascanio Sforza, Milano Responsible for: - check in and out of guests, - handle direct and from OTA reservations, - check of cleanliness of the apartments, - back office activities. Segretaria generica presso Residenza Ascanio Sforza. Mansioni: accoglienza clienti, preparazione preventivi e gestione prenotazioni dirette e tramite OTA, attività di check in e out con gestione cassa comune. Attività relative al sistema di qualità UNI EN ISO 9001:2008, certificato Intertek. Attività di back office: centralino, risposta mail, creazione e aggiornamento file, ordini e invio fatture ai fornitori.

  • Front Desk Receptionist

    Four Points by Sheraton Milan Center, Marriott - Milan, Italy

    Reception
    May 2017 - June 2018 · 1 year and 2 months

    At Four Points by Sheraton I was able to learn everything concerning the Reception. I was responsible for: - check in and out guests following the chain standards, - preparing all information about groups on arrival, making sure everything was ready on time before their check in, following up with housekeeping department, - guest assistance, in order to provide a memorable stay, - answering and making international calls, and back office activities. Every day I used PMS Opera and other programs, such as Hoxell, STS and Skylab. Mansioni: accoglienza clienti, gestione e preparazione pratiche gruppi in arrivo, attività di check in e out con gestione cassa, centralino e smistamento chiamate, attività di conciergerie. Attività di back office: risposta mail, creazione e aggiornamento file, invio fatture e ricevute.

  • Housekeeping Attendant

    Hotel Excelsior Gallia - Milan, Italy

    Housekeeping
    May 2016 - July 2016 · 3 months

    Excelsior Hotel Gallia, A luxury collection, Milan. Housekeeping lady and Floor supervisor. I supported the housekeeping ladies in order to learn how to properly clean the rooms following the chain standards. Later I was able to support the Floor supervisors checking the rooms and all the public areas. Ho affiancato le cameriere ai piani, i facchini, i supervisor ai piani e il room division manager per poter apprendere ogni aspetto del settore. Ho dunque avuto modo di apprendere le procedure di pulizia e di controllo delle camere, degli spazi comuni e degli standard richiesti.

Education

  • Fondazione ITS Innovaturismo - Italy

    October 2015 - July 2017

    Post-diploma course, passed with a score of 95/100, lasting two years, for the management of tourist facilities. I was able to study the various sectors within the hotel, including F&B, Housekeeping, Front Office and Booking. Advanced study of the English language.

  • ITS Luigi Casale - Vigevano, Italy

    September 2010 - July 2015

    Graduated with a score of 82/100 at the ITS "Luigi Casale" in Vigevano. In addition to business economics and law, I have also studied French and English together with Spanish.

Languages

4 languages

  • Italian

    Native or fluent

  • English

    Professional working

  • French

    Notions

  • Spanish

    Notions

Personal information

Nationalities

  • Italian

Date of birth

June 11th 1996

Driving License

Yes

Skills

8 skills

  • Check-in and check-out
  • Customer Care
  • Dedication and hard work
  • Good listener
  • Good team player
  • Microsoft word and excel
  • Opera PMS
  • otelia
Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Hamza Taileb
technicien en maintenance technique at Four Points by Sheraton Oran
Luca Ciccorelli
Front Office Agent at Grand Hotel Vigna Nocelli Resort & Spa ***** L , Foggia (Italia)
View 4 connections
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