Stefanny Pino

Stefanny Pino

Crew Member at Five Guys
Lives in Lausanne, Switzerland

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About me

I am welcoming and helpful person with five years of experience working in a fast-paced work environments in the area of customer service.
My objective is to make customers have a good experience by delivering excellent customer service and establishing good relationships with them.
I am willing to learn and develop in my new work company as well as maintain good relationships with my managers and co-workers.

Experience

5 years and 1 month

  • Crew Member

    Five Guys - London, United Kingdom

    Customer Service
    September 2018 - December 2021 · 3 years and 4 months

    • Greet and smile at customers so they feel welcome when they enter the store. • Interact and maintain good relationships with customers. • Recommend popular burger or milkshake. • Use the till to take orders. • Ask and advise about food allergies present in food. • Be attentive to the customer when they have questions or need something. • Be fast preparing burgers and milkshakes. • Replenishing milkshake station • Restocking self-service stations • Maintain the restaurant clean and accessible to customers. • Support my co-workers to complete their tasks. • Receive and process customer payments. • Check if meat and another supplies are in good condition. • Open/close the restaurant.

  • barista waitress

    Euphorium Bakery - London, United Kingdom

    Customer Service
    July 2017 - August 2018 · 1 year and 2 months

    • Greet customers • Take orders and deliver food and drinks to the table. • Describe menu items to customers or suggest products that might appeal to them. • Receive and process customer payments. • Prepare and serve hot or cold beverages fast when is necessary. • Be attentive to the customer when they need something. • Maintain coffee shop clean. • Receive and restocking display counters with pastries, cold drinks and packaged food. • Open/close the coffee shop.

  • Bartender&Waitress

    Katzenjammers - London, United Kingdom

    Bar
    December 2016 - June 2017 · 7 months

    * Greet customers * Ensure to bring a positive and hardworking attitude to the job. * Check Identification of customers to verify they are of legal drinking age. * Interact with customers * Suggest the most popular beer or alcoholic drink if it is necessary. * Describe menu meals and give recommendations to customers if it is necessary. * Take accurate food and drink orders. * Receive and process customer payments. * Prepare fast alcoholic beverages and serving beers. * Ensure bar area and equipment is kept clean. * Replenishing the bar. * Comply with health, safety and hygiene standards. * Close the bar-restaurant

Education

  • Computer Science BSc

    Universisty of Westminster - London, United Kingdom

    September 2018 - July 2021

  • Functional skills English level 2

    Intech Centre - London, United Kingdom

    September 2017 - January 2018

  • BTEC Level 3 Extended Diploma Applied Science

    CONEL - London, United Kingdom

    September 2015 - June 2018

Languages

2 languages

  • Spanish

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Spanish

Skills

10 skills

  • Empathy
  • Excellent team player
  • Good at multitasking
  • Good communication
  • Good initiatives
  • Good in microsoft
  • good problem solving skills
  • Punctual
  • Strong customer service
  • Well-organized
Following
Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Hosco
Hosco
Geneva, Switzerland
Other members
Nathan Bremard
Lausanne, Switzerland
Advan Curri
Geneva, Switzerland
Mohamadou Barry
Paris, France
Marvin Oppeneer
Antwerp, Belgium
Collin Gelderman
Brussels, Belgium
View more
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