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About me
Resulting from a multitude of varied internships and hotel experiences, I focused on opportunities to understand hotel operations from different perspectives by working for several integral departments. I am now ambitious to develop an international hospitality management career out of Front Office and Rooms Division.
Experience
11 years and 5 months
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Reception manager / Duty Manager / Front Office Manager
Mandarin Oriental Hotel Group - Milan, Italy
AdministrationJune 2021 - Now · 2 years and 10 months -
Assistant Front Office Manager/ Duty Manager
Mandarin Oriental Hotel Group - Milan, Italy
ReceptionJune 2018 - Now · 5 years and 10 months -
Duty Manager/Night Manager MOMLN Milan
Mandarin Oriental Hotel Group - Milan, Italy
ReceptionFebruary 2017 - June 2018 · 1 year and 5 months- Handing over an accurate end-of-day to the Finance Department - Establishing and maintaining rapport with related departments (especially Reservations & Finance) to implement improvements and minimize deficiencies - Controlling all guest folios prior to departure to ensure accuracy of charges - Preparing and settling folios and ledgers for third party payment - Continuously attending to all conventional Front Office functions - Assuming responsibility for and responding to guest requests, complaints and incidents pertaining to all departments during the night shift
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Departmental Trainer - Front Office
Mandarin Oriental Hotel Group - Milan, Italy
ReceptionAugust 2016 - February 2017 · 7 months- "On the Job" Certification - Creating and update Front desk S.O.P. - Training and certificate new colleagues
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Departmental Trainer - Front Office
Mandarin Oriental Hotel Group - Milan, Italy
ReceptionJuly 2016 - August 2016 · 2 months- "On the Job" Certification - Creating and update Front desk S.O.P. - Training and certificate new colleagues
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Front desk agent/Night supervisor
Mandarin Oriental Hotel Group - Milan, Italy
ReceptionSeptember 2015 - July 2016 · 11 months-Assisting the Night Manager in executing a smooth night operation. -Assuming the Night Manager's full range of duties and responsibilities during days off duty and absence. -Assuming responsibility for and responding to guest request pertaining to all departments during the night and day shift. -Continuously attending to all conventional Front Office functions.
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Front Desk Agent-Pre-opening team
Mandarin Oriental Hotel Group - Milan, Italy
ReceptionJune 2015 - September 2015 · 4 months -
Guest Service agent
Bulgari Hotel Milano - Milan, Italy
Guest RelationsNovember 2012 - May 2015 · 2 years and 7 months- Front Desk: Performing courteus and efficient check-in and check-out procedures. - Reservation: Taking, inserting and controlling reservations and guest profiles in MARSHA\Opera. - Concierge - Room Service order taker - Back Office - Guest Relations - Night Supervisor: Assuming the Night Manager's full range of duties and responsibilities during days off duty and absence.
Education
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Bachelor’s degree in Politic Science – Faculty of Linguistic and Cultural Mediation Sciences
Università degli Studi Di Milano - Milan, Italy
December 2008 - June 2012Bachelor’s degree in Politic Science – Faculty of Linguistic and Cultural Mediation Sciences (MA – Languages and Cultures for international communication and cooperation
Languages
5 languages
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Italian
Native or fluent
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English
Native or fluent
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Arabic
Native or fluent
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Spanish
Native or fluent
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Portuguese
Full professional
Personal information
Nationalities
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Italian
Work Permits
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United Kingdom
Date of birth
June 30th 1988
Driving License
Yes
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