Stefano Omar Abou Kahla

Stefano Omar Abou Kahla

Assistant Front Office Manager/ Duty Manager at Mandarin Oriental Milan
Lives in Milan, Italy

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About me

Resulting from a multitude of varied internships and hotel experiences, I focused on opportunities to understand hotel operations from different perspectives by working for several integral departments. I am now ambitious to develop an international hospitality management career out of Front Office and Rooms Division.

Experience

7 years and 3 months

  • Assistant Front Office Manager/ Duty Manager

    Mandarin Oriental Milan - Milan, Italy

    Front Office reception
    June 2018 - Now · 1 year and 8 months

  • Duty Manager/Night Manager MOMLN Milan

    Mandarin Oriental Hotel Group - Milan, Italy

    Front Office reception
    February 2017 - June 2018 · 1 year and 5 months

    - Handing over an accurate end-of-day to the Finance Department - Establishing and maintaining rapport with related departments (especially Reservations & Finance) to implement improvements and minimize deficiencies - Controlling all guest folios prior to departure to ensure accuracy of charges - Preparing and settling folios and ledgers for third party payment - Continuously attending to all conventional Front Office functions - Assuming responsibility for and responding to guest requests, complaints and incidents pertaining to all departments during the night shift

  • Departmental Trainer - Front Office

    Mandarin Oriental Hotel Group - Milan, Italy

    Front Office reception
    August 2016 - February 2017 · 7 months

    - "On the Job" Certification - Creating and update Front desk S.O.P. - Training and certificate new colleagues

  • Departmental Trainer - Front Office

    Mandarin Oriental Hotel Group - Milan, Italy

    Other
    July 2016 - August 2016 · 2 months

    - "On the Job" Certification - Creating and update Front desk S.O.P. - Training and certificate new colleagues

  • Front desk agent/Night supervisor

    Mandarin Oriental Hotel Group - Milan, Italy

    Front Office reception
    September 2015 - July 2016 · 11 months

    -Assisting the Night Manager in executing a smooth night operation. -Assuming the Night Manager's full range of duties and responsibilities during days off duty and absence. -Assuming responsibility for and responding to guest request pertaining to all departments during the night and day shift. -Continuously attending to all conventional Front Office functions.

  • Front Desk Agent-Pre-opening team

    Mandarin Oriental Hotel group - Milan, Italy

    Front Office reception
    June 2015 - September 2015 · 4 months

  • Guest Service agent

    Bulgari Hotel Milano - Milan, Italy

    Front Office reception
    November 2012 - May 2015 · 2 years and 7 months

    - Front Desk: Performing courteus and efficient check-in and check-out procedures. - Reservation: Taking, inserting and controlling reservations and guest profiles in MARSHA\Opera. - Concierge - Room Service order taker - Back Office - Guest Relations - Night Supervisor: Assuming the Night Manager's full range of duties and responsibilities during days off duty and absence.

Education

  • Bachelor’s degree in Politic Science – Faculty of Linguistic and Cultural Mediation Sciences

    Università degli Studi Di Milano - Milan, Italy

    December 2008 - June 2012

    Bachelor’s degree in Politic Science – Faculty of Linguistic and Cultural Mediation Sciences (MA – Languages and Cultures for international communication and cooperation

Languages

5 languages

  • Italian

    Native or fluent

  • English

    Native or fluent

  • Arabic

    Native or fluent

  • Spanish

    Native or fluent

  • Portuguese

    Full professional

Personal information

Nationalities

  • Italian

Work Permits

  • United Kingdom

Date of birth

June 30th 1988

Driving License

Yes

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