Stelios Markou

Stelios Markou

Front Office Manager at Olympic Lagoon Resort Paphos
Lives in Paphos, Cyprus
over 6 months ago

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Extensive knowledge and experience in the hospitality industry.

Currently at Kanika Hotel's Olympic Lagoon Resort Paphos.


Olympic Lagoon Resort has become the first and most sensational luxury all-inclusive resort in Cyprus, purposely designed for couples in love and for families seeking truly happy holidays.

Founded on the belief that life is beautiful and glorious, Olympic Lagoon Resort is an inspirational journey where you will enjoy wonderful experiences that evoke the greatest and most sensational feelings: Love, Happiness, Excitement, Rejuvenation.

Variety is our secret, with a choice of rooms and suites, themed pools, leisure facilities and tailored animation for families with children as well as adults only. Wherever you look the evidence is clear: the Olympic Lagoon Resort Paphos was conceived and designed to offer everyone a wonderful holiday experience – with a touch of exclusivity.

This is where you will enjoy the well-known Cyprus hospitality at its best, in a captivating and guest-oriented resort setting.
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Extensive knowledge of Opera and Micros Fidelio software.

Crowne Plaza Brand Champion Trainer

IHG Rewards Club Platinum Loyalty Champion

Certificate in: Hotel Service Culture - The Importance of Problem Resolution

Duty Manager Skills certificate by Interstate Academy

Awarded "Employee Of The Month"​ 3 times

Always looking to network and expand my knowledge in the hospitality industry.

First Aider having completed an Emergency First Aid at Work course by British Red Cross

Have worked as and have experience in:
Guest Relations Manager
Front Office Manager
Cluster Reservations Manager
Food & Beverage
Shift Leader
Night Manager
Night Auditor
Administration
Reception
Sales
Accounts
Credit Control
Proof-reading
Book-Keeping
Cashiering
Recruiting
Training

Experience

  • Front Office Manager

    Olympic Lagoon Resort Paphos - Paphos, Cyprus

    Other
    April 2017 - Now · 1 year and 9 months

    • Co-ordinate and supervise all Front Office areas including Front Desk, Reservations, Security and Porters Station. • Achieving the highest levels of occupancy; Maintaining and, where possible, reducing all departmental costs • Actively participating in training and retraining of the staff • Maximizing sales • Maintaining and improving company and hotel standards • Handling group reservations • Overall supervision of the Front Desk and Reservations staff • Ensure that company policies in general and front office operating procedures specifically, are adhered to all times by all members of the Front Office Personnel • Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis, striving to be proactive not reactive towards guests expectations and requests • Ensure that reservations are handled in an efficient and effective way and in accordance with the company’s procedures and policies, ensuring prompted reply within 24 hrs of any request and that all reservations are recorded correctly and any related documents filed in the relevant folders • Ensure that daily briefings are carried out with each shift and disseminated relevant information to all associates • Maintain regular quality control inspections of department standards • Promote the hotel’s services and facilities, not only internally to resident guests, but also to other business associates such as Tour operators and Travel Agents • Participate in hotel inter-departmental and other management meetings • Undertake relevant administration duties associated with stock requisitions, invoices and filling • Ensure Tour Operators contracts are inputted in the Fidelio System correctly and are maintained updated at all times • Paphos Cluster Reservations Manager (for Olympic Lagoon Resort Paphos, Alexander The Great Beach Hotel and Amavi Hotel)

  • Front Office Manager

    Kanika Hotel's Olympic Lagoon Resort Paphos - Paphos, Cyprus

    Rooms division
    April 2017 - Now · 1 year and 9 months

    Co-ordinate and supervise all Front Office areas including Front Desk, Reservations, Security and Porters Station. Achieving the highest levels of occupancy; Maintaining and, where possible, reducing all departmental costs; Actively participating in training and retraining of the staff; Maximizing sales; Maintaining and improving company and hotel standards; Handling group reservations; Overall supervision of the Front Desk and Reservations staff; Ensure that company policies in general and front office operating procedures specifically, are adhered to all times by all members of the Front Office Personnel; Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis, striving to be proactive not reactive towards guests expectations and requests; Ensure that reservations are handled in an efficient and effective way and in accordance with the company’s procedures and policies, ensuring prompted reply within 24 hrs of any request and that all reservations are recorded correctly and any related documents filed in the relevant folders; Ensure that daily briefings are carried out with each shift and disseminated relevant information to all associates; Maintain regular quality control inspections of department standards; Promote the hotel’s services and facilities, not only internally to resident guests, but also to other business associates such as Tour operators and Travel Agents; Participate in hotel inter-departmental and other management meetings; Undertake relevant administration duties associated with stock requisitions, invoices and filling; Ensure Tour Operators contracts are inputted in the Fidelio System correctly and are maintained updated at all times.

  • Front Office Manager

    Holiday Inn Hemel Hempstead - Europort, Rotterdam, Netherlands

    Rooms division
    November 2016 - April 2017 · 6 months

  • Guest Relations Manager

    Crowne Plaza Kensington - London, United Kingdom

    Rooms division
    October 2015 - November 2016 · 1 year and 2 months

  • Duty Manager

    Holiday Inn Commercial Road - London, United Kingdom

    Rooms division
    June 2013 - October 2015 · 2 years and 5 months

  • Night Manager

    Holiday Inn Commercial Road - London, United Kingdom

    Rooms division
    June 2012 - October 2015 · 3 years and 5 months

Education

  • Business Management

    London Metropolitan Business School - Tourism and Travel Management - London, United Kingdom

    September 2007 - April 2010

    Business Management HND and then Degree.

Languages

  • English
    Native or fluent
    100%
  • Greek
    Native or fluent
    100%

Skills

  • Advanced Opera User
  • Fast Learner
  • Fidelio Suite 8
  • Fluent in English
  • Fluent in Greek
  • Microsoft Office
  • Quick Typer
  • Work well under pressure
  • Work well within a group
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Cosmin Popescu
Front Office Manager at Thanos Hotels and Resorts
View 19 connections
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