Stelios Markou

Stelios Markou

Rooms Division Manager at Radisson Blu
Lives in Larnaca, Cyprus

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About me

Extensive knowledge and experience in the hospitality industry.

Currently at Radisson Blu Hotel Larnaca.

Situated on Cyprus's picturesque southern shore, the upscale Radisson Blu Hotel, Larnaca offers a stylish retreat in the heart of the city. We are located just a few minutes away from Larnaca International Airport and offer direct access to Larnaca's modern and ancient culture as well as its thriving port industry. Designed to exceed the needs of contemporary business and leisure travelers alike, the Radisson Blu features 106 beautifully appointed rooms and suites. The 16-floor building redefines Larnaca's skyline and offers indulgent accommodations with a collection of culinary venues.

Extensive knowledge of Opera and Fidelio PMS software.

Pre-opening hotel experience

Crowne Plaza Brand Champion Trainer

IHG Rewards Club Platinum Loyalty Champion

Certificate in: Hotel Service Culture - The Importance of Problem Resolution

Certificate of Developing Leadership Skills At The Hotel by Human Resource Development Authority of Cyprus (HRD)

Duty Manager Skills certificate by Interstate Academy

Awarded "Employee Of The Month"​ 3 times

Always looking to network and expand my knowledge in the hospitality industry.

First Aider

Have worked as and have experience in:
Guest Relations Manager
Front Office Manager
Cluster Reservations Manager
Food & Beverage
Shift Leader
Night Manager
Night Auditor
Administration
Reception
Sales
Accounts
Credit Control
Proof-reading
Book-Keeping
Cashiering
Recruiting
Training
Social Media Marketing

Experience

11 years and 10 months

  • Rooms Division Manager

    Radisson Blu - Larnaca, Cyprus

    Room Division Management
    October 2019 - Now · 4 years and 6 months

    • Direct and manage operations of Front Office, Housekeeping and Engineering • Co-ordinate and supervise all F/O areas including sales, meetings and events, reservations and public relations • Develop, implement and evaluate the hotel’s marketing plan, general business plan, hotel budget and objectives programme to ensure optimum guest satisfaction, sales maximisation and profitability on an ongoing basis • Achieving the highest levels of occupancy; Maintaining and, where possible, reducing all departmental costs • Actively participating in training and retraining of the staff • Maximizing sales • Maintaining and improving company and hotel standards • Handling group reservations • Ensure that company policies in general and front office operating procedures specifically, are adhered to all times by all members of the Front Office Personnel • Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis, striving to be proactive not reactive towards guests expectations and requests • Ensure that reservations are handled in an efficient and effective way and in accordance with the company’s procedures and policies, ensuring prompted reply within 24 hrs of any request and that all reservations are recorded correctly and any related documents filed in the relevant folders • Ensure that daily briefings are carried out with each shift and disseminated relevant information to all associates • Maintain regular quality control inspections of department standards • Promote the hotel’s services and facilities, not only internally to resident guests, but also to other business associates such as Tour operators and Travel Agents • Participate in hotel inter-departmental and other management meetings • Undertake relevant administration duties associated with stock requisitions, invoices and filling • Monitor purchasing practices within division to ensure maximum quality to lowest possible price

  • Front Office Manager

    Kanika Hotels & Resorts - Ayia Napa, Cyprus

    Reception
    March 2019 - October 2019 · 9 months

    Co-ordinate and supervise all Front Office areas including Front Desk, Reservations, Security and Porters Station. Achieving the highest levels of occupancy; Maintaining and, where possible, reducing all departmental costs; Actively participating in training and retraining of the staff; Maximizing sales; Maintaining and improving company and hotel standards; Handling group reservations; Overall supervision of the Front Desk and Reservations staff; Ensure that company policies in general and front office operating procedures specifically, are adhered to all times by all members of the Front Office Personnel; Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis, striving to be proactive not reactive towards guests expectations and requests; Ensure that reservations are handled in an efficient and effective way and in accordance with the company’s procedures and policies, ensuring prompted reply within 24 hrs of any request and that all reservations are recorded correctly and any related documents filed in the relevant folders; Ensure that daily briefings are carried out with each shift and disseminated relevant information to all associates; Maintain regular quality control inspections of department standards; Promote the hotel’s services and facilities, not only internally to resident guests, but also to other business associates such as Tour operators and Travel Agents; Participate in hotel inter-departmental and other management meetings; Undertake relevant administration duties associated with stock requisitions, invoices and filling; Ensure Tour Operators contracts are inputted in the Fidelio System correctly and are maintained updated at all times.

  • Front Office Manager

    Kanika Hotels & Resorts - Paphos, Cyprus

    Reception
    April 2017 - March 2019 · 2 years

    • Co-ordinate and supervise all Front Office areas including Front Desk, Reservations, Security and Porters Station. • Achieving the highest levels of occupancy; Maintaining and, where possible, reducing all departmental costs • Actively participating in training and retraining of the staff • Maximizing sales • Maintaining and improving company and hotel standards • Handling group reservations • Overall supervision of the Front Desk and Reservations staff • Ensure that company policies in general and front office operating procedures specifically, are adhered to all times by all members of the Front Office Personnel • Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis, striving to be proactive not reactive towards guests expectations and requests • Ensure that reservations are handled in an efficient and effective way and in accordance with the company’s procedures and policies, ensuring prompted reply within 24 hrs of any request and that all reservations are recorded correctly and any related documents filed in the relevant folders • Ensure that daily briefings are carried out with each shift and disseminated relevant information to all associates • Maintain regular quality control inspections of department standards • Promote the hotel’s services and facilities, not only internally to resident guests, but also to other business associates such as Tour operators and Travel Agents • Participate in hotel inter-departmental and other management meetings • Undertake relevant administration duties associated with stock requisitions, invoices and filling • Ensure Tour Operators contracts are inputted in the Fidelio System correctly and are maintained updated at all times • Paphos Cluster Reservations Manager (for Olympic Lagoon Resort Paphos, Alexander The Great Beach Hotel and Amavi Hotel)

  • Front Office Manager

    Holiday Inn Hemel Hempstead - Europort, Rotterdam, Netherlands

    Reception
    November 2016 - April 2017 · 6 months

  • Guest Relations Manager

    Crowne Plaza Kensington - London, United Kingdom

    Guest Relations
    October 2015 - November 2016 · 1 year and 2 months

  • Duty Manager

    Holiday Inn Commercial Road - London, United Kingdom

    Reception
    June 2013 - October 2015 · 2 years and 5 months

  • Night Manager

    Holiday Inn Commercial Road - London, United Kingdom

    Reception
    June 2012 - October 2015 · 3 years and 5 months

Education

  • Business Management

    London Metropolitan Business School - Tourism and Travel Management - London, United Kingdom

    September 2007 - April 2010

    Business Management HND and then Degree.

Languages

2 languages

  • English

    Native or fluent

  • Greek

    Native or fluent

Personal information

Nationalities

  • British

Date of birth

July 23rd 1987

Skills

9 skills

  • Advanced Opera User
  • Fast Learner
  • Fidelio Suite 8
  • Fluent in English
  • Fluent in Greek
  • Microsoft Office
  • Quick Typer
  • Work well under pressure
  • Work well within a group
Connections
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
GIANCARLO PASTORE
Amministratore at CIPAS TM
Fatahy Elgarm
Executive Butler at Burj Al Arab - Jumeirah Group
View 39 connections
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