Stella Termentzoglou

Stella Termentzoglou

Front Desk Receptionist at Astra Suites
Lives in Fira, Greece

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About me

Experienced Receptionist with a demonstrated history of working in the hospitality industry. Skilled in Receptionist Duties, Event Planning, Microsoft Excel, Customer Service, and Microsoft Word. Strong administrative professional with a Master of Business Administration - MBA focused in Tourism Business Administration from Elliniko Anoikto Panepistimio.

Experience

3 years and 11 months

  • Front Desk Receptionist

    Astra Suites - Imerovigli, Greece

    Front Office reception
    April 2019 - November 2019 · 8 months

    -Guest service and welcoming (check in-check out, handle complaints) , -Room checking, -Handling payments, refunds -Promotion of hotel services and island activities - Experience of using PMS Fidellio

  • Villa Manager

    Katikies Luxury Boutique Resorts - Oia, Greece

    Administration & General
    May 2018 - November 2018 · 7 months

    -Guest service and welcoming (check in-check out, handle complaints) , -Room checking, -Handling payments, refunds -Promotion of hotel services and island activities -Experience of using HART (hotel management system)

  • Front Office Agent

    Esperas - Oia, Greece

    Front Office reception
    April 2017 - October 2017 · 7 months

    -Guest service and welcoming (check in-check out, handle complaints) , -Room checking, -Handling payments, refunds -Promotion of hotel services and island activities - Experience of using Medallion (Hotel Management System)

  • Front Desk Agent

    Whitedeck - Imerovigli, Greece

    Front Office concierge
    April 2016 - October 2016 · 7 months

    -Guest service and welcoming (check in-check out, handle complaints) , -Room checking, -Handling payments, refunds -Promotion of hotel services and island activities

  • Receptionist

    Ocean Beach Hotel - Thasos, Greece

    Front Office reception
    May 2014 - October 2015 · 1 year and 6 months

    -Guest service and welcoming (check in-check out, handle complaints) , -Handling payments, refunds -Promotion of hotel services and island activities -Telephone center and email management -Bar/pool services

Education

  • Accounting

    Technological Educational Institude of Eastern Macedonia and Thrace, Kavala - Kavala, Greece

    September 2007 - June 2013

Languages

3 languages

  • English

    Native or fluent

  • Greek

    Native or fluent

  • German

    Professional working

Personal information

Nationalities

  • Greek

Date of birth

April 28th 1989

Driving License

Yes

Skills

2 skills

  • MS Office
  • Subtitle
Connections
Antonios Prassas
Assistant Food & Beverage Manager at Secret Hotel
Fanis Kontoulis
Hospitality Marketing Expert at 360Destination Business Consultants
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