Stephanie Ramos

Stephanie Ramos

Reservations Supervisor at Hotel Colonnade
Lives in Miami, FL, United States
over 6 months ago

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Like many strong Hotelier leaders before myself, I am full-time student at Florida International University Chaplin School of Hospitality & Tourism Management, and a full-time Reservations Supervisor at the Hotel Colonnade.

Working at a Four Diamond Hotel in the heart of Coral Gables, throughout my college career, has taught me that this industry is the platform of service. I have found myself drawn to this path because of the passion and critical thinking it takes to run a property, and succeed. I look forward to the challenges and opportunities to come throughout my years in the exciting world of hospitality.

Experience

  • Reservations Supervisor

    Hotel Colonnade - Coral Gables, FL, United States

    Reservations
    May 2018 - Now ยท 9 months

    Review occupancy and group rooms being held daily. Respond to all guest reservation requests via phone/email and executes prompt, courteous and accurate guest service at all times. Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. Participate in Resume meetings, Pre-Cons and Site Inspections as needed. Assist and prepare for groups pre-arrival process Create and monitor all Tentative/Definite bookings. Input group rooming lists and billing patterns. Develop a relationship between Group Sales on-site contacts and Social on-site contacts, in addition to, scheduling one-on-one meetings and phone appointments to review the group. Maintain consistent contact with all group blocks within a 30, 60, 90 day period for group pick up and attrition fees. Service Rooms Only Groups, both Corporate and Social room blocks Reviece and post cash deposits, billing and payments for Sales & Catering. Create invoices for prepayment as requested by clients. Perform tasked duties as assigned, requested or deemed necessary by management.

Education

Languages

  • English
    Professional working
    60%
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