Stephen Jin

Stephen Jin

Guest Service Officer at Marriott International
Lives in Montreux, Switzerland
over 6 months ago

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Currently a student at hotel management school in Hotel Institute Montreux, Switzerland. I am a skilled communicator who can maintain cultural respect, build relationships with members of different groups, and promote team cohesion. Flexible analysis of details with keen eye detail guaranteed highlight efficiently parallel tasks and creative complete the work.

Experience

  • Guest Service Officer

    Marriott International - Bethesda, MD, United States

    Front Office reception
    March 2018 - Now

    • Welcomes guest and visitors by greeting them, in person or on the telephone; answering or referring inquiries. • Directs visitors by maintaining employee and department directories; giving instructions. • Maintains security by following procedures; monitoring logbook; issuing visitor badges. • Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. • Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. • Contributes to team effort by accomplishing related results as needed. • Cash and CC handling. • Check-in and check-out.

  • Fine Dining Restaurant Supervisor

    César Ritz Colleges Switzerland - Le Bouveret, Port-Valais, Switzerland

    F&B service
    April 2017 - August 2017

    -Chef of the pass -Inventory of cheese and wine -Operating Micros machine -Operating Coffee machine -In charge of teaching student about the coffee machine -Able to supervise student and cover the temporal​ absence of lecture -Assist both students and lecturers -Give feedback to the service team -In charge of any VIPs and events

  • Waiter

    Hotel Institute Montreux - Montreux, Switzerland

    F&B service
    July 2016 - October 2016

    Fine Dining Restaurant -Doing the Mise En​ Place -Welcoming the Guest -Talking order for food and beverage -Presenting and serving cheese and wine -Showmanships -Preparing aperitifs and digestives Buffet Restaurant -Setting up and refilling the cold and hot buffet -Stewarding and polishing -Preparing and refilling the drink station -Cleaning the restaurant

Education

  • Certification of English

    Hotel Institute Montreux - Montreux, Switzerland

    April 2016 - July 2016

  • Bachelor of Business Administration

    Hotel Institute Montreux - Montreux, Switzerland

    February 2016 - July 2018

  • High Diploma, General Chinese

    Third Sector Senior High School - Yanbian, China

    March 2014 - June 2015

  • Certification, Korean Language

    Korea University - Seoul, South Korea

    May 2009 - September 2013

  • Diploma,Community Psychology

    Korea University - Seoul, South Korea

    May 2009 - September 2013

Languages

  • Chinese
    Native or fluent
    100%
  • Korean
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Limited working
    40%
  • French
    Limited working
    40%
  • Spanish
    Notions
    20%

Skills

  • Keen eye for detail
  • Microsoft
  • Teamplayer
  • Teamwork
  • Visual communication
Connections
Olivier Smaga
Marketing and Event Manager at Swiss Chamber of Commerce China 🇨🇭🇨🇳
Following
The Ritz London
London, United Kingdom
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Montreux, Switzerland
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