Stephen Kimani kinyanjui

Stephen Kimani kinyanjui

concierge associate at Nassima Royal Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am looking forward to work in a well established, highly growing and competitive company that will allow me to use all my knowledge and effort to my full capacity for the betterment of the company as well as mine, hoping to learn from my everyday duty to expand my knowledge for future and initiatives as well for my general career advancement

Experience

  • concierge associate

    Nassima Royal Hotel - Dubai, United Arab Emirates

    Front Office concierge
    March 2016 - December 2017 · 1 year and 11 months

    evelops a strong knowledge of the hotel's facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets. Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities. Organizes special functions as directed by management. Arranges secretarial and other office services. To ensure a proper use of the telephone etiquette standards. To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed. To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations. To ensure that all sections have proper coverage of staff at all times. To ensure that guest luggage records are accurately maintained and all special requests are met. Process and deliver messages for Guests. Deliver and safely storage Guest luggage. Stay current and up to date with all hotel services as well as daily VIP requests and special events. Ensure orderliness and safety guidelines around the lobby and front door areas. Provide support to Management as required, in cases of emergency. Project a professional manner with an emphasis on hospitality and Guest service. Maintain a clean, healthy, and safety working area. Coordinates guest requests for special services or equipment with the appropriate department. Contacts roomed guests periodically to ascertain any special needs. Handles guest complaints and solve problem to the degree possible

  • front service Agent (concierge)

    Manzil(Emaar hospitality) - Dubai, United Arab Emirates

    Front Office concierge
    November 2008 - July 2015 · 6 years and 9 months

    evelops a strong knowledge of the hotel's facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets. Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities. Organizes special functions as directed by management. Arranges secretarial and other office services. To ensure a proper use of the telephone etiquette standards. To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed. To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations. To ensure that all sections have proper coverage of staff at all times. To ensure that guest luggage records are accurately maintained and all special requests are met. Process and deliver messages for Guests. Deliver and safely storage Guest luggage. Stay current and up to date with all hotel services as well as daily VIP requests and special events. Ensure orderliness and safety guidelines around the lobby and front door areas. Provide support to Management as required, in cases of emergency. Project a professional manner with an emphasis on hospitality and Guest service. Maintain a clean, healthy, and safety working area. Coordinates guest requests for special services or equipment with the appropriate department. Contacts roomed guests periodically to ascertain any special needs. Handles guest complaints and solve problem to the degree possible

  • front office (trainee)

    Novotel (accor group) - Dubai, United Arab Emirates

    Front Office concierge
    March 2008 - June 2008 · 4 months

    -cashiering -customer care -opera/fedelio and pms systems -telephone etiquette -communication skills -profile updating problem solving techniques

Education

  • Diploma in (Hotel management)

    Kenya Utalii College - Hospitality and Tourism Management

    September 2006 - August 2007

    -proffessional behaviour and attitude -effective work procedure -effective communication -cashiering functions -customer relations -selling techniques -accounts maintenance -management reports -room management -night auditing -reservations -cashiering

  • Higher Diploma (Tour guiding and Administration)

    Regional Tourism Institute - Nairobi, Kenya

    July 2005 - July 2006

    -professional techniques in tour guiding -touristic geography -social anthropology -tourist theory -tourism business management

Languages

  • English
    Native or fluent
    100%
  • Swahili
    Native or fluent
    100%
  • Arabic
    Professional working
    60%

Skills

  • Adobe
  • All web browsers
  • Good computer skills
  • Good telephone manner
  • Handle complain guest
  • Handling cash
  • Multi languages
  • Use opera
Connections
Charles Takor
Concierge Agent at Hilton Capital Grand Abu Dhabi
Ivan Ilic
Host at Renaissance Downtown Hotel, Dubai
John Wainaina
Guest Relations Officer at Container City Hotel
View 9 connections
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