Stephen Kimani kinyanjui

Stephen Kimani kinyanjui

Concierge asocciate at Hilton Dubai Al Habtoor City
Lives in Dubai, United Arab Emirates

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About me

I am looking forward to work in a well established, highly growing and competitive company that will allow me to use all my knowledge and effort to my full capacity for the betterment of the company as well as mine, hoping to learn from my everyday duty to expand my knowledge for future and initiatives as well for my general career advancement

Experience

14 years and 5 months

  • Concierge asocciate

    Hilton Dubai Al Habtoor City - Dubai, United Arab Emirates

    Concierge
    November 2018 - Now · 5 years and 5 months

    Looking forward to bigger chellenging and learning opportunity to advance my career and goals in hospitality

  • concierge associate

    Nassima Royal Hotel - Dubai, United Arab Emirates

    Concierge
    March 2016 - December 2017 · 1 year and 11 months

    evelops a strong knowledge of the hotel's facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets. Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities. Organizes special functions as directed by management. Arranges secretarial and other office services. To ensure a proper use of the telephone etiquette standards. To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed. To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations. To ensure that all sections have proper coverage of staff at all times. To ensure that guest luggage records are accurately maintained and all special requests are met. Process and deliver messages for Guests. Deliver and safely storage Guest luggage. Stay current and up to date with all hotel services as well as daily VIP requests and special events. Ensure orderliness and safety guidelines around the lobby and front door areas. Provide support to Management as required, in cases of emergency. Project a professional manner with an emphasis on hospitality and Guest service. Maintain a clean, healthy, and safety working area. Coordinates guest requests for special services or equipment with the appropriate department. Contacts roomed guests periodically to ascertain any special needs. Handles guest complaints and solve problem to the degree possible

  • front service Agent (concierge)

    Vida Hotels and Resorts - Dubai, United Arab Emirates

    Telephone Operator
    November 2008 - July 2015 · 6 years and 9 months

    evelops a strong knowledge of the hotel's facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets. Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities. Organizes special functions as directed by management. Arranges secretarial and other office services. To ensure a proper use of the telephone etiquette standards. To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed. To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations. To ensure that all sections have proper coverage of staff at all times. To ensure that guest luggage records are accurately maintained and all special requests are met. Process and deliver messages for Guests. Deliver and safely storage Guest luggage. Stay current and up to date with all hotel services as well as daily VIP requests and special events. Ensure orderliness and safety guidelines around the lobby and front door areas. Provide support to Management as required, in cases of emergency. Project a professional manner with an emphasis on hospitality and Guest service. Maintain a clean, healthy, and safety working area. Coordinates guest requests for special services or equipment with the appropriate department. Contacts roomed guests periodically to ascertain any special needs. Handles guest complaints and solve problem to the degree possible

  • front office (trainee)

    Novotel World Trade Centre - Dubai, United Arab Emirates

    Reception
    March 2008 - June 2008 · 4 months

    -cashiering -customer care -opera/fedelio and pms systems -telephone etiquette -communication skills -profile updating problem solving techniques

Education

  • Diploma in (Hotel management)

    Kenya Utalii College - Nairobi, Kenya

    September 2006 - August 2007

    -proffessional behaviour and attitude -effective work procedure -effective communication -cashiering functions -customer relations -selling techniques -accounts maintenance -management reports -room management -night auditing -reservations -cashiering

  • Higher Diploma (Tour guiding and Administration)

    Regional Tourism Institute - Nairobi, Kenya

    July 2005 - July 2006

    -professional techniques in tour guiding -touristic geography -social anthropology -tourist theory -tourism business management

Languages

4 languages

  • English

    Native or fluent

  • Swahili

    Native or fluent

  • Arabic

    Professional working

  • Spanish

    Limited working

Personal information

Nationalities

  • Kenyan

Work Permits

  • United Arab Emirates

Date of birth

October 09th 1984

Skills

8 skills

  • Adobe
  • All web browsers
  • Good computer skills
  • Good telephone manner
  • Handle complain guest
  • Handling cash
  • Multi languages
  • Use opera
Connections
Ivan Ilic
Marketing Executive at LPM Restaurant & Bar
Joseph Kamau
BELLMAN at ANANTARA DOWN TOWN DUBAI
Lucia Nderito
Accounts Receivable Clerk at The St. Regis Downtown Dubai
View 20 connections
Following
El Palace Hotel Barcelona Sunset Hospitality Group - Europe Tangla Brussels
Tangla Brussels
Brussels, Belgium
Other members
Raoul Du Toit
Dubai, United Arab Emirates
Bassam Sabri
Dubai, United Arab Emirates
Lilian Wangari
Dubai, United Arab Emirates
Charlie Dsouza
Dubai, United Arab Emirates
Israel Kalyango
Dubai, United Arab Emirates
View more
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