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I'm Stephen Kobby Adjei-Boateng a Cluster Human Resources Executive,
Effective communication and expert decision making, as well as, conflict management, ethics, and organisational skills are just a few of the strengths that drive my passion for ideal succession planning and business longevity. With my experience in contract interpretation and negotiations, employee morale, appraisals, and leadership development, I am well positioned to enhance operations at any company.
I have also helped to mold the future management team through training and development, along with employee development programmes. I have a reputation for resolving issues through expert mediation and negotiation. As a transformational leader, I have a stellar background in spearheading internal communications and promoting organisational programmes. Moreover, I am experienced in producing optimal business solutions and senior management accountability.
A few of my qualifications include:
Advanced Diploma in Hospitality Administration/Management (Credit)
Hotel Management & Administration
Business Ethics & Administration
As a reputable professional, it continues to be my goal to align human resource functions and results with the
company’s strategic growth objectives.
4 years and 11 months
Cluster Human Resources Executive
Marsa Malaz Kempinski The Pearl Doha - Doha, QatarHuman ResourcesMay 2016 - Now · 3 years and 8 months
Initially functioned as Cluster Payroll Human Resources Coordinator and earned a promotion to direct the human resources programme of the company. Accountable for the development and implementation of human resource policy and procedures. Expertly oversee human resource functions such as retention of excellent and high-performing employees, benefits and payroll, recruitment and hiring, along with training. Address staffing needs through succession planning. Play an integral role in tracking employee performance through the implementation of performance review procedures, such as quarterly/annual reviews and 360° evaluations. Spearhead employees grievances and conflict resolution. Serve as liaison for labour laws and issues. *Successfully established and implemented human capital software (Oasys), which helped to organise employee records, inclusive of payroll and attendance since 2016. *Developed and executed comprehensive training on the the human capital software (Oasys) and coordinate ongoing quarterly training, ultimately making the software user-friendly. *Proactively created a report to effectively track employee turnover, which contributes to identifying methods for employee retention.
Head Night Auditor
Tang Palace Hotel - Accra, GhanaFinance/AccountingFebruary 2015 - May 2016 · 1 year and 4 months
Served as chief guest service representative during the night shift and oversaw balancing of guest ledger. Utilised accounting tools to develop reports for daily presentation to management. Expertly audited sales reports, balance sheet, guest list, cash drawer summary, housekeeping report, and daily paperwork. Monitored guest rate and room status of the hotel with in house guest list. Oversaw the approval of all complimentary, officer, and discounted checks in tandem with company procedures. Fully prepared cashiers for dynamic roles and responsibilities through comprehensive training and development. *Related Skills: Training and Development, Orientation and On boarding, Communication, Company Policies and Procedures, Senior Management Accountability, Payroll *Effectively raised audit standards via thorough staff training and development. *Significantly contributed to the implementation of the Pegasus software (Front Office & F&B), which played a role in effective operations and served as the central accounting and guest software for guest date records, all business transactions, and financial reports.
Fordham InstituteApril 2014 - March 2016
Native or fluent
Date of birth
August 04th 1987
- Cost control
- Excellent front of house
- FB Cost
- Material Control System
- Night audit
- Oasys HR Solution
- Soft skills