Steven Boutros

Steven Boutros

One Tuch Service at RadissonaBlu
Lives in Business Bay, Dubai, United Arab Emirates
over 6 months ago

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Dear , HR Department,

I would like to tell you a bit about myself,

I have more than 4 years of experience working in Hospitality industry I started working as a server and now I am ready to advance my career even further by taking on the responsibilities of this position
I have the experience and training to supervise daily operations to ensure everything is running smoothly and according to company policy and procedures. I have excellent communication skills and I can use a variety of computer programs proficiently.
I have active listening skills with the ability to deal with customer complaints in a fast and professional manner. I also have the interpersonal skills to show customers they are important and that we sincerely care about them and want to solve all issues in a way that is satisfactory to them.
I have the experience and knowledge to preparation, storage and handling to ensure the standard are following and all safety procedures, regulations and health codes. I am self-motivated, dedicated and I have the experience and skills to be the best candidate for this position.
Thank you very much for your attention` I am looking forward to meet you in person, and discuss this job profile further. Please give me a chance, and I will prove myself as an asset for your company.

My contact number is (971)528472259

Yours truly,

Steven Boutros

Experience

  • One Tuch Service

    RadissonaBlu - Business Bay, Dubai, United Arab Emirates

    Front Office reception
    June 2018 - Now

    Provides courteous service to customers by operating the switchboard according to standards. • Communicates clearly and courteously. • Demonstrate fluency in the use of equipment. • Transfers incoming calls promptly to the appropriate extensions. • Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them. • Responds to customer questions regarding the hotel, in-house facilities and local events.

  • welcome specialist

    Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates

    Front Office reception
    April 2015 - July 2017

    • Greet guests, answer telephones and provide directions and information • Evaluate guest needs and provide appropriate services • Operate various equipment and computer systems as required • Maintain knowledge of University policies, procedures, and practices to answer routine inquiries or solve routine problems • Ensure ongoing communication with clients and hospitality staff to identify and accommodate changing client/business needs

  • captain

    InterContinental Dubai Festival City - Dubai, United Arab Emirates

    F&B service
    March 2014 - March 2015

    Up selling and identification of additional revenue opportunities Maintain positive team work at all times Telephone standards to be adhered to at all times To perform additional duties within F&B depart. Experience of organizing private functions, parties, etc

  • Waiter

    Grand Hyatt Hotel, Doha, Qatar - West Bay Lagoon, Doha, Qatar

    F&B service
    August 2012 - February 2014

    • Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner. • Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. • Maintains excellent grooming standard at all times.

Education

  • bachelors

    Helwan University - Cairo, Egypt

    April 2008 - July 2011

    • 2008- 2011 Future academy, Helwan University (Information system)

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • First Aid
  • Food Safety
  • • How to handle guest complain
  • Microsoft Office (Word, Excel, PowerPoint), Opera,
  • • Save the planet
  • Supervisory Skills
  • Telephone etiquette
  • • YMCA AWARDS (Level 2 Certificate in Fitness Inst

Other

  • Objective

    To have a challenging opportunity to work in a well established organization, where my creativity and learning ability would be developed.

    Download the file
  • Qualifications

    • Ambitious, Dynamic, Hard Working, Sociable and Enthusiastic.
    • Well developed interpersonal communication skills.
    • Theatres’ activities (organizing).

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Connections
April Abalos
Guest Service Officer (Lounge attendant/Lobby hostess) at Sofitel Dubai Jumeirah Beach
Ramy Ayoub
Events & Marketing Consultant at Bitburger Beer Kenya
Ramy Gamal
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View 10 connections
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