Steven Boutros

Steven Boutros

One Tuch Service at RadissonaBlu
Lives in Business Bay, Dubai, United Arab Emirates
over 6 months ago

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Dear , HR Department,

I would like to tell you a bit about myself,

I have more than 4 years of experience working in Hospitality industry I started working as a server and now I am ready to advance my career even further by taking on the responsibilities
I have the experience and training to ensure everything is running smoothly and according to company policy and procedures. I have excellent communication skills and I can use a variety of computer programs.
I have active listening skills with the ability to deal with customer complaints in a fast and professional manner. I also have the interpersonal skills to show customers they are important and that we sincerely care about them and want to solve all issues in a way that is satisfactory to them.
I have the experience and knowledge to preparation, storage and handling to ensure the standard are following and all safety procedures, regulations and health codes. I am self-motivated, dedicated and I have the experience and skills to be the best candidate.

Thank you very much for your attention` I am looking forward to meet you in person, and discuss this job profile further. Please give me a chance, and I will prove myself as an asset for your company.

My contact number is (971)528472259

Yours truly,

Steven Boutros

Experience

  • One Tuch Service

    RadissonaBlu - Business Bay, Dubai, United Arab Emirates

    Front Office reception
    June 2018 - Now · 8 months

    Provides courteous service to customers by operating the switchboard according to standards. • Communicates clearly and courteously. • Demonstrate fluency in the use of equipment. • Transfers incoming calls promptly to the appropriate extensions. • Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them. • Responds to customer questions regarding the hotel, in-house facilities and local events.

  • welcome specialist

    Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates

    Front Office reception
    April 2015 - July 2017 · 2 years and 4 months

    • Greet guests, answer telephones and provide directions and information • Evaluate guest needs and provide appropriate services • Operate various equipment and computer systems as required • Maintain knowledge of University policies, procedures, and practices to answer routine inquiries or solve routine problems • Ensure ongoing communication with clients and hospitality staff to identify and accommodate changing client/business needs

  • captain

    InterContinental Dubai Festival City - Dubai, United Arab Emirates

    F&B service
    March 2014 - March 2015 · 1 year and 2 months

    Up selling and identification of additional revenue opportunities Maintain positive team work at all times Telephone standards to be adhered to at all times To perform additional duties within F&B depart. Experience of organizing private functions, parties, etc

  • Waiter

    Grand Hyatt Hotel, Doha, Qatar - West Bay Lagoon, Doha, Qatar

    F&B service
    August 2012 - February 2014 · 1 year and 7 months

    • Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner. • Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. • Maintains excellent grooming standard at all times.

Education

  • bachelors

    Helwan University - Cairo, Egypt

    April 2008 - July 2011

    • 2008- 2011 Future academy, Helwan University (Information system)

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • First Aid
  • Food Safety
  • • How to handle guest complain
  • Microsoft Office (Word, Excel, PowerPoint), Opera,
  • • Save the planet
  • Supervisory Skills
  • Telephone etiquette
  • • YMCA AWARDS (Level 2 Certificate in Fitness Inst

Other

  • Qualifications

    • Ambitious, Dynamic, Hard Working, Sociable and Enthusiastic.
    • Well developed interpersonal communication skills.
    • Theatres’ activities (organizing).

    Download the file
  • Objective

    To have a challenging opportunity to work in a well established organization, where my creativity and learning ability would be developed.

Connections
Mani Justin
f&b associate at Golden Sands Hotel Apartments
Robin Bista
Waiter at Golden sand hotel
Masud Kysar
Administrative Coordinator at Al Maria United Trading & Contracting Co.
View 11 connections
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