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Outgoing, ambitious hospitality professional who can easily adapt to new different scenarios with a positive attitude and a willingness to work and to learn more.
I have been in the Hospitality Industry for almost 5 Years now! I studied for my diploma in hospitality and still continuing
My goals at the moment are to gain as much experience as possible while traveling and seeing the world.
I have set goals in place for the future and have a strong passion to remain in the Hospitality Industry.
Assistant Restaurant Manager
Old Westbury Golf and Country Club - New York, NY, United StatesOtherApril 2017 - Now
Monitored and evaluated employee work performance and followed up on areas needing improvement. Supervised, managed and trained employees on company policies and hazard procedures. Developed and implemented budget plans to successfully increase profit margins. Created and implemented plans to develop effective advertising to increase sales. Ability to establish and maintain effective working relationships with officials, employees and clients. Strong written and oral communication skills.Knowledge of basic information technology principals and terminology. Knowledge of basic Windows operating system and applications. Strong ability to thrive in a fast paced environment while striving to increase productivity.
The Red Carnation Hotel Collection - Umhlanga, South AfricaFront Office conciergeNovember 2015 - May 2016
Answering calls in a timely and professional manner • Transferring calls to the appropriate personnel • Promptly replying to e-mails • Ensuring telephone messages are delivered promptly • Monitoring incoming and outgoing faxes and delivering to the appropriate personnel • Ordering paper and ensuring we have enough for daily operation • Compiling the management roster for the week and sending it to all departments • Being aware of functions that are happening during the day and upcoming specials • Knowing occupancy of rooms and availability of seats in the restaurants to assist guests we reservationists have left for the day • Knowing who is on duty in each department for the day. • Posting messages to guests rooms through OPERA • Transferring external calls to guests room with the use of OPERA
Front Desk Attendant
Frenchman'screek Fitness and spa - Palm Beach Gardens, FL, United StatesSpa & WellnessSeptember 2014 - May 2015
Receiving incoming Calls, Booking Fitness And Spa Appointments,helping members with operating fitness center equipment.making sure that the fitness center is neat and clean, checking daily emails and responding to them, and also escorting members to they services.
Dinning Room Supervisor
Beechmont Country Club - Cleveland, OH, United StatesF&B serviceMay 2014 - October 2016
Food Services Worker. Food Expediter in a high volume, fast paced dining room Supervise and ensure high quality of service at all times in a fine dining restaurant Make floor plans and conduct daily line-ups with the staff Elaborate daily, weekly and monthly reports regarding budgets, forecasts and revenue, top selling products, employee hours, cost control, profit and loss Implement and maintain an uniform level of standards though all the outlets Created a more appealing beverage menu increasing the bar revenue in all the outlets Plan and organize successful events for up to 400 persons.
Food And Beverage Management trainee
Frenchman'screek Beach And Country Club - Palm Beach Gardens, FL, United StatesF&B otherOctober 2012 - April 2017
Food & Beverage International Intern at a 5 Star Private Golf Estate located in Palm Beach Gardens , Florida . Learning about the operations of a country club in all aspects including fine dining techniques at high class restaurant. my responsibility as a senior trainee was to train the new interns from all over the world Frenchmanscreek standards and supervise, Also worked at the Pool side Cafe where its more relaxed casual dining outlet.
Umfolozi Casino And convention Resort - Richards Bay, South AfricaFront Office conciergeJune 2011 - September 2011
I trained in all hotel departments and the casino
umfolozi college for further education and trainingJanuary 2009 - December 2012
EnglishNative or fluent100%
- even Covey 7 Habits Of Highly Effective People