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About me
A dynamic, results-oriented Hotel and Resort General Manager with 26 years of experience at various levels of operations, delivering exceptional guest experiences and driving operational excellence and focused on reducing costs and increasing revenues. Standout ability to lead and motivate cross-functional multinational teams, enhance overall property ambiance, and consistently achieve and surpass company goals. Adapt to foster a guest-centric culture to ensure memorable stays and build lasting guest relationships. Experienced in hospitality operations of visiting country President, Emir, Crown Prince, and other Royal Protocols. Expertise in all aspects of Project Management from the construction process through completion, refurbishment, and renovation. Managed Compound and estate hospitality operations of the Managing Director, Chairman, and Director General of the company
Experience
26 years and 9 months
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Group General Manager
AGM Grand Hotels Pvt. Ltd - Kolkata, India
ManagementAugust 2020 - Now · 3 years and 8 months• Directing the group hotels and resorts with facilities like in-room Jacuzzi, Water Park with Rain Dance enclosure, SPA, entrusted with pre-opening of high-end properties with add-on 350+ rooms inventory, banquets & entertainment venues for approx. 3000 pax by the 3rd quarter of 2024. • Boosted group sales by 25% within three years, through targeted sales initiatives, strategic partnerships, and exceptional event planning, positioning the group as a premier destination for leisure, marriage, conferences, and events. • Achieved a 20% reduction in employee turnover within a year, by introducing comprehensive training programs, improving staff engagement, and creating a positive work culture, resulting in higher guest satisfaction and increased staff retention. • Enhanced overall guest satisfaction by 25% within two years, as measured by online reviews and guest surveys. • Reduced operational costs by 15% annually by identifying inefficiencies, negotiating with vendors, and implementing sustainable practices across various departments.
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General Manager
Chocolate Hotels Pvt Ltd - Kolkata, India
ManagementAugust 2019 - July 2020 · 1 year• Cluster responsibility for a boutique hotel (48 rooms), budget hotel (45 rooms), and luxury beach resort (134 units). • Increased guest satisfaction scores by 15% within one year by implementing effective staff training programs, enhancing communication, and streamlining processes. • Boosted average monthly revenue by 10% initiating sales strategies, optimizing room rates, and creating attractive packages, focused on continuous improvement in service quality and facility upgrades for better guest experiences to enhance guest experiences.
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Resort Manager
1000 Nights - Muscat, Oman
ManagementDecember 2015 - September 2019 · 3 years and 10 months• Reported to the Managing Director at a high-profile and prestigious desert resort with 98% of footfalls from Europe along with UHNWI and Royal Families. • The only desert resort with a helipad, swimming pool during that period, and an animal enclosure for guest's entertainment. • Recognized with prestigious awards by the Ministry of Tourism and awarded Luxury Desert Camp – Global at 'The World Luxury Hotel Award 2019'. • Increased annual revenue by 20% over three years, by implementing innovative marketing strategies. • Slashed purchase costs by negotiating with vendors while maintaining good working relationships. • Reduced administrative costs by negotiating with manpower suppliers, stressed more on direct hire, training new employees, and demonstrating the best methods.
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Senior Manager Operations
Chocolate Hotels Pvt Ltd - Kolkata, India
ManagementFebruary 2012 - October 2015 · 3 years and 9 months• Deputed to oversee city, forest, and a luxurious beach resort with 134 well-appointed rooms, cottages, and villas, with SPA, an Amusement Park, Water Park, and Water Sports. • Nominated to oversee as Pre-opening Manager for an underwater see-through terrace pool view Nightclub with an open-air venue and VIP Lounge and enhanced Night Club business with a hike of 50% in beverage sales for the hotel. • Provided leadership for volume predictions, workforce and capacity planning, continual management, and employee training initiatives.
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Manager Catering
Zulekha Group (accredited by Dubai Quality Program) - Dubai, United Arab Emirates
ManagementAugust 2010 - December 2011 · 1 year and 5 months• Handled Dubai & Sharjah units Catering Operations affiliated with the Dubai Quality Program. • Introduced a professional, organized, and safe environment for employees and patrons. • Resolved staff member conflicts by 75% by actively listening to concerns and finding appropriate middle ground. • Reduced waste and pursued revenue development strategies
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Head of Food & Beverage
Soliman Fakeeh Group - Jeddah, Saudi Arabia
F&B ManagementJanuary 2009 - June 2010 · 1 year and 6 months• Organizing, directing and evaluating Food & Beverage Department • Recruitment of Food & Beverages staff by interview and evaluation of applicants through HR and for the Administrative and Human Resources function of running the department which includes monitoring of employee and their performances. • Analyzing and standardizing SOP and its implementations for F & B Department. • Achieved Gold award for Personnel Improvement Project (Quality improvements) for Quality Week 2009 • Planned revenue-generating process and financial accountability. • Increased Food & Beverage group sales by 30% within a year • Budget forecast, achieved budgeted revenues and expenses, maximized profitability by 10%, and followed all food safety guidelines.
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Assistant Manager Food & Beverage Service
Nicco Parks & Resorts Ltd (Quality Policy an ISO 9001:2000, Environmental Policy an ISO 14001, Safety Policy an ISO 18001 & Organizational Health & Safety Analysis System - OHSAS certified) - Kolkata, India
F&B ManagementFebruary 2007 - November 2008 · 1 year and 10 months• Assisted the Director of Food and Beverage in the department's daily operations to strengthen merchandising and promotional strategies to drive customer engagement and boost sales by 20% for MICE. • Responded to guest complaints, addressing concerns, and distress with amicable interactions. • Selected alcohol products based on customer feedback and local product availability. • Implemented new drink policies, reducing over-pouring by 90%. .
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Deputy Catering Manager
Doha Asian Games Organizing Committee (DAGOC) - Doha, Qatar
EventSeptember 2006 - December 2006 · 4 months• Managed over 50+ multinational staff. • Demonstrated leadership skills and directed and supervised service of Royal Family Members and other VIPs, games workforce, media, athletes, security, and spectator concessions. • Served as the first point of contact between the Catering Program's Consultants, Candidate Suppliers, and Outside Source Correspondence. • Served as the first point of contact between the Catering Program's Consultants, Candidate Suppliers, and Outside Source Correspondence. • Involved in answering questions, processing event information, and addressing catering program issues and requirements. • Assisted the Head of Catering to plan and implement procedures and policies, assisted in daily duties, established operations in designated areas, and menu planning. • Focused on delivering a high standard of service. • Ensured health and safety regulations are strictly observed. • Supervised all catering areas, including protocol guests, games workforce, media, athletes, security, spectator concession, etc.
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Senior Outlet Manager
Hotel Hindustan International (a 5* deluxe hotel chain) - Kolkata, India
F&B ManagementJuly 2005 - August 2006 · 1 year and 2 months• Assisted the EAM Food & Beverage • Oversaw operations for Fine Dine Restaurant, Room Service of 150 rooms, Butler Service, Bar, and Nightclub resulting in increased guest satisfaction ratings with a team of 70 members. • Pre-opening Nightclub Manager which became a happening spot in the town • Collaborated with Executive Chef to develop new and seasonal menus and organized Food Festivals. Implemented cost-saving measures resulting in15% decrease in food and beverage costs.
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Senior Captain
The Park Hotels (a 5* deluxe hotel chain and member of small leading and design hotels of the world) - Kolkata, India
F&B ManagementMarch 1997 - June 2005 · 8 years and 5 months• During this tenure established and supervised services at Specialty Restaurants, Bar and Nightclubs, Banquet, Room Service, and Butler Service. • Responsible for inventory procedures. • Focused on delivering a high service standard and responsible for staff training. • Ensured health and safety regulations are strictly observed. • Provided better standards of customer delight. • Strictly monitored the standards to be followed established by the management. • Supervised promotions and events. • Other duties as assigned within the scope of responsibility of the job.
Education
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Executive MBA
Academy of Business Management Studies certified by ANAB (National Accreditation Board of USA) through BSI (British Standard Institution) - Kolkata, India
February 2012 - February 2014Mastered Executive MBA with specialization in Hospitality Management
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Hotel Management, Food Science & Catering Technology
NIPS Hotel Management - Kolkata, India
August 1994 - July 1997
Languages
4 languages
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English
Native or fluent
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Hindi
Native or fluent
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Bengali
Native or fluent
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Arabic
Limited working
Personal information
Nationalities
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Indian
Date of birth
April 03rd 1972
Driving License
Yes
Skills
10 skills
- Determination to Succeed
- Eye for detail
- Hotel, Resort Operations
- Inventory management
- Negotiations Skills
- Positive attitude
- Pre opening experience
- Strong Team Player
- Team Leadership
- Training
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