Subrata Sankar Sen Gupta

Subrata Sankar Sen Gupta

General Manager at Chocolate Hotels Pvt Ltd
Lives in Kolkata, India

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About me

Experienced in Luxury & Boutique Hotels & Resorts Operations with pre-opening experience of properties and F & B Outlets (Nightclubs, Bar & Lounge, Fine Dining etc.), Room Division at 5* Deluxe Chain in India and overseas. Possess strong analytical, organizational and creative skills and ability to motivate and co-ordinate effectively with people from different cultures. A Team leader and player, motivator, problem solver and decision maker with a proven track record of managing teams for up to 300+ and senior-level experience in executive decision-making and crisis management and committed to the highest level of professional and personal excellence in business development, service delivery and excellence. Planned and implemented infrastructure, development and expansion of operations.

Experience

25 years and 7 months

  • General Manager

    Chocolate Hotels Pvt Ltd - Kolkata, India

    Management
    September 2019 - Now · 1 year

    • Responsible for Park Prime Hotel (boutique hotel – 48 rooms), Orbit Hotel (budget hotel 45 rooms) & Sun City Mandermoni (luxury resort of 134 rooms, cottages & villas). • Responsible for maximizing hotel revenue, driving guest experience & satisfaction. • Preparation of the budget forecast, identify and seek out potential business in the market. •Transform revenue from traditional bricks and mortar approach to a digital one by implementing digital tools that help to capture more business digitally. • Successfully increased direct bookings and increased OTA business through the use of google adds and leveraging social media. • Responsible for other business targets, revenue proposals and forecasting results, corporate planning, strategic development and management analytical reports

  • Resort Manager

    1000 Nights - Muscat, Oman

    Management
    December 2015 - September 2019 · 3 years and 10 months

    • Reported to Managing Director at a prestigious award-winning boutique resort with more than 98% of footfalls from European countries. • Directed and supervised service of visiting foreign President, Emir’s, Crown Prince & other Royal Protocols. • Responsible for financial and other business targets including but not limited to manage budgets, revenue proposals and forecasting results, corporate planning, strategic development and management analytical reports.

  • Senior Manager Operations

    Chocolate Hotels Pvt Ltd - Kolkata, India

    Management
    February 2012 - October 2015 · 3 years and 9 months

    • Deputed at various Pan India properties including luxury property. • Responsible for financial budgets, revenue proposals and forecasting results, corporate planning, strategic development and management analytical reports. • Pre-opening Team Manager of “iinferno” – renamed Henry's, the only see through pool view Nightclub with Open Air venue & VIP Lounge, the current hot spot of the city at Park Prime.

  • Manager Catering

    Zulekha Group (accredited by Dubai Quality Program) - Dubai, United Arab Emirates

    Management
    August 2010 - December 2011 · 1 year and 5 months

    • In charge of Dubai & Sharjah units • Organizing, directing and evaluating Food & Beverage Department • Recruitment of Food & Beverages staff by interview and evaluation of applicants through HR and for the Administrative and Human Resources function of running the department which includes monitoring of employee and their performances. • Analyzing and standardizing SOP and its implementations for F & B Department. • Approving staff schedule and monitoring staff training program. • Monitoring revenue and expenses for Food & Beverages Department. • Responsible in negotiating with supplier arrangements for Food & Beverage products. • Oversees the routine day to day activities of the department. • Ensures practice and safety regulations as regulated by local authorities and HACCP Standards. • Arrange the use of facilities during meetings, parties and events.

  • Head of Food & Beverage

    Soliman Fakeeh Group - Jeddah, Saudi Arabia

    F&B service
    January 2009 - June 2010 · 1 year and 6 months

    • Organizing, directing and evaluating Food & Beverage Department • Recruitment of Food & Beverages staff by interview and evaluation of applicants through HR and for the Administrative and Human Resources function of running the department which includes monitoring of employee and their performances. • Analyzing and standardizing SOP and its implementations for F & B Department. • Approving staff schedule and monitoring staff training program. • Monitoring revenue and expenses for Food & Beverages Department. • Responsible in negotiating with supplier arrangements for Food & Beverage products. • Oversees the routine day to day activities of the department. • Ensures practice and safety regulations as regulated by local authorities and HACCP Standards. • Directed and supervised the use of facilities during meetings, parties and other events.

  • Assistant Manager Food & Beverage Service

    Nicco Parks & Resorts Ltd (Quality Policy an ISO 9001:2000, Environmental Policy an ISO 14001, Safety Policy an ISO 18001 & Organizational Health & Safety Analysis System - OHSAS certified) - Kolkata, India

    F&B service
    February 2007 - November 2008 · 1 year and 10 months

    • Assisted the Director of Food & Beverage in daily operations of the department. • In charge of MICE, Fine Dine Restaurant, Bar & Nightclub, Amusement Park & Water Park Food Court & concessions. • Responsible for inventory control procedures. • Focused to deliver a high standard of service and responsible for staff training. • Ensured health and safety regulations are strictly observed. • Ensured and supervised the daily completion of administrative and operational tasks assigned by Director of Food & Beverages. • Provided optimum satisfaction to guest and established better standards of customer delight. • Implemented and strictly monitored the standards to be followed established by the management. • Organized promotions and events. • Other duties as assigned within the scope of responsibility of the job.

  • Deputy Catering Manager

    Doha Asian Games Organizing Committee (DAGOC) - Doha, Qatar

    Catering
    September 2006 - December 2006 · 4 months

    • Directed and supervised service of VIP & other Royal Protocols. • Served as the first point of contract between the Catering Program's Consultants, Candidate Suppliers and Outside Source Correspondence. • Involved in answering questions, processing event information and addressing catering program issues and requirements. • Assisted the Head of Catering to plan and implement procedures and policies, assisted in daily duties, established operations in designated areas and menu planning. • Focused to deliver a high standard of service. • Ensured health and safety regulations are strictly observed. • Supervised all catering areas which included protocol guests, games workforce, media, athletes, security, spectator concession etc.

  • Senior Outlet Manager

    Hotel Hindustan International (a 5* deluxe hotel chain) - Kolkata, India

    F&B service
    July 2005 - August 2006 · 1 year and 2 months

    • Assisted the EAM Food & Beverage in daily operations of the department. • In charge of Fine Dine Restaurant, Bar & Nightclub. • Responsible for bar inventory & other inventory control procedures. • Focused to deliver a high standard of service and responsible for staff training. • Ensured health and safety regulations are strictly observed. • Ensured and supervised the daily completion of administrative and operational tasks assigned by EAM - Food & Beverages. • Provided optimum satisfaction to guest and established better standards of customer delight. • Implemented and strictly monitored the standards to be followed established by the management. • Organized promotions and events. • Other duties as assigned within the scope of responsibility of the job.

  • Senior Captain

    The Park Hotels (a 5* deluxe hotel chain and member of small leading and design hotels of the world) - Kolkata, India

    F&B service
    March 1997 - June 2005 · 8 years and 5 months

    • Supervised services at Specialty Restaurant, Bar & Nightclub, Banquet, Room Service and Butler Service. • Responsible for inventory procedures. • Focused to deliver a high standard of service and responsible for staff training. • Ensured health and safety regulations are strictly observed. • Provided better standards of customer delight. • Strictly monitored the standards to be followed established by the management. • Supervised promotions and events. • Other duties as assigned within the scope of responsibility of the job.

  • Catering Supervisor

    Continental Catering Services - Kolkata, India

    Catering
    September 1994 - March 1997 · 2 years and 7 months

    • While pursuing Hotel Management this was an evening assignment and was responsible to supervise the Catering Services for V.I.P. Indoor, Outdoor including River Cruise Catering

Education

  • Executive MBA

    Academy of Business Management Studies certified by ANAB (National Accreditation Board of USA) through BSI (British Standard Institution) - Kolkata, India

    February 2012 - February 2014

    Mastered Executive MBA with specialization in Hospitality Management

  • Hotel Management, Food Science & Catering Technology

    NIPS Hotel Management - Kolkata, India

    August 1994 - July 1997

Languages

4 languages

  • Bengali

    Native or fluent

  • Hindi

    Native or fluent

  • English

    Native or fluent

  • Arabic

    Limited working

Personal information

Nationalities

  • Indian

Skills

10 skills

  • Determination to Succeed
  • Eye for detail
  • Hotel, Resort Operations
  • Inventory management
  • Negotiations Skills
  • Positive attitude
  • Pre opening experience
  • Strong Team Player
  • Team Leadership
  • Training
Following
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Paphos, Cyprus
Other members
Siddhartha Ghosh
Kolkata, India
Sanglap Misra
Kolkata, India
Asmita Bose
Kolkata, India
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