Suci Masalim

Suci Masalim

Club Intercontinental Receptionis at InterContinental Doha Hotel & Residences
Lives in Doha, Qatar

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About me

Approximately 4 years experienced hospitality Industry in Bali – Indonesia. After graduated from Dhyana Pura University, gain further experience with InterContinental Doha as Club Lounge Captain. Within a year, promoted as Receptionist. Currently on training Leading Others program designed for Supervisor.

Experience

11 years and 10 months

  • Club Intercontinental Receptionis

    InterContinental Doha Hotel & Residences - Doha, Qatar

    Sport and Fitness
    January 2018 - Now · 6 years and 3 months

    l Proceed Check In -Check Out- Guest Billing l Shift Lead - Maintain smooth operation between Reception and Food & Beverages, delegate the task between team l Guest experience - solving guests queries regarding stay experience and Food & Beverages, deliver information to the other Department required l Achieved “Hero of the Month Certificate” for willingly extending hour on each weekend to support team at busy operation l Achieved target Heartbeat for Club Lounge and Breakfast Experience, to achieve Breakfast Experience working together with “Coral” Hotel Main Restaurant l Supporting Front Desk Team to achieve monthly target membership IHG membership and Ambassador membership. l 2017-2018 “Pass” Hotel Auditor and 2 times “Pass” Club Lounge Auditor 2017, 2018 on progress. l Preparation “Guest Cocktail” inviting VIPs in house, hosting the event at the Club Lounge and working together with F&B department. l Assisting Club Lounge Manager on daily tasks of Club Lounge. l Create Welcome Drink “Cucumber Mint” served in Club InterContinental Doha only.

  • Club Intercontinental Captain

    InterContinental Doha Hotel & Residences - Doha, Qatar

    F&B service
    December 2016 - December 2017 · 1 year and 1 month

    l Maintain smooth operation of Food and Beverages of Club Interconental n Order stock n Maintain Food &Beverages Safety Handling thorough team l Record Guest’s Food & Beverages preferences also deliver thorough team

  • Supervisior

    Ziva Residence - Denpasar, Indonesia

    Front Office reception
    January 2015 - November 2016 · 1 year and 11 months

    l Maintain smooth operation of a Residence, working with 4 team l Train, manage team schedule, job task and pay role l Handling Guest from arrival, queries thorough stay and departure l Hanlding Guest’s Biling

  • Guest Relation

    of El Kabron Spanish Restaurant and Cliff Club - Denpasar, Indonesia

    Guest Relations
    December 2015 - September 2016 · 10 months

    l Handling Reservation from Email, Restaurant Reservation also by phone call l Deliver the Guests preference to Kitchen Team, Bar Team and inform the Management l Maintain smoth Operation of Floor l Solving Guest’s inqueries in term of Food & Beverages also book place for event l Hosting Event

  • Butler

    Chandra Luxury Villas Bali - Denpasar, Indonesia

    Guest Relations
    June 2012 - November 2014 · 2 years and 6 months

    l Handling Guest from arrival until departure l Cook Breakfast - Lunch “Indonesian Cuisine” l Maintain Cleanliness of Villa

Education

  • Economic Bachelor Degree in Hospitality Management

    Dhyana Pura Bali - Denpasar, Indonesia

    June 2010 - June 2014

Languages

2 languages

  • Indonesian

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Indonesian

Connections
Anoop Saklani
Resturant manager at Taj mahal
Following
The Dorchester Hotel
The Dorchester Hotel
London, United Kingdom
NAU Hotels & Resorts
NAU Hotels & Resorts
Faro District, Portugal
Hotel Mioni Pezzato & Spa
Other members
View more
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