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About me
Approximately 4 years experienced hospitality Industry in Bali – Indonesia. After graduated from Dhyana Pura University, gain further experience with InterContinental Doha as Club Lounge Captain. Within a year, promoted as Receptionist. Currently on training Leading Others program designed for Supervisor.
Experience
11 years and 10 months
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Club Intercontinental Receptionis
InterContinental Doha Hotel & Residences - Doha, Qatar
Sport and FitnessJanuary 2018 - Now · 6 years and 3 monthsl Proceed Check In -Check Out- Guest Billing l Shift Lead - Maintain smooth operation between Reception and Food & Beverages, delegate the task between team l Guest experience - solving guests queries regarding stay experience and Food & Beverages, deliver information to the other Department required l Achieved “Hero of the Month Certificate” for willingly extending hour on each weekend to support team at busy operation l Achieved target Heartbeat for Club Lounge and Breakfast Experience, to achieve Breakfast Experience working together with “Coral” Hotel Main Restaurant l Supporting Front Desk Team to achieve monthly target membership IHG membership and Ambassador membership. l 2017-2018 “Pass” Hotel Auditor and 2 times “Pass” Club Lounge Auditor 2017, 2018 on progress. l Preparation “Guest Cocktail” inviting VIPs in house, hosting the event at the Club Lounge and working together with F&B department. l Assisting Club Lounge Manager on daily tasks of Club Lounge. l Create Welcome Drink “Cucumber Mint” served in Club InterContinental Doha only.
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Club Intercontinental Captain
InterContinental Doha Hotel & Residences - Doha, Qatar
F&B serviceDecember 2016 - December 2017 · 1 year and 1 monthl Maintain smooth operation of Food and Beverages of Club Interconental n Order stock n Maintain Food &Beverages Safety Handling thorough team l Record Guest’s Food & Beverages preferences also deliver thorough team
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Supervisior
Ziva Residence - Denpasar, Indonesia
Front Office receptionJanuary 2015 - November 2016 · 1 year and 11 monthsl Maintain smooth operation of a Residence, working with 4 team l Train, manage team schedule, job task and pay role l Handling Guest from arrival, queries thorough stay and departure l Hanlding Guest’s Biling
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Guest Relation
of El Kabron Spanish Restaurant and Cliff Club - Denpasar, Indonesia
Guest RelationsDecember 2015 - September 2016 · 10 monthsl Handling Reservation from Email, Restaurant Reservation also by phone call l Deliver the Guests preference to Kitchen Team, Bar Team and inform the Management l Maintain smoth Operation of Floor l Solving Guest’s inqueries in term of Food & Beverages also book place for event l Hosting Event
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Butler
Chandra Luxury Villas Bali - Denpasar, Indonesia
Guest RelationsJune 2012 - November 2014 · 2 years and 6 monthsl Handling Guest from arrival until departure l Cook Breakfast - Lunch “Indonesian Cuisine” l Maintain Cleanliness of Villa
Education
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Economic Bachelor Degree in Hospitality Management
Dhyana Pura Bali - Denpasar, Indonesia
June 2010 - June 2014
Languages
2 languages
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Indonesian
Native or fluent
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English
Full professional
Personal information
Nationalities
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Indonesian
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