Sudheesh Kodekkat

Housekeeping Manager at Quilon Beach Hotel

Lives in Kollam, India

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About me

A Housekeeping professional with an abiding interest & passion for industry with 12+ years of industrial experience. Offering an in-depth understanding &expertise of Housekeeping Operations acquired through training and various challenging assignments in various properties in India and Canada.
Professionally qualified in the field of Hotel Management and specialized in Accommodation Operations. Rich & vivid practical experience spanning over 12+ years across luxurious properties.

Experience

12 years and 11 months

Housekeeping Manager

Quilon Beach Hotel - Kollam, India

Housekeeping

August 2017 - Now · 2 years and 5 months

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Ensures all employees have proper supplies, equipment and uniforms. • Communicates areas that need attention to staff and follows up to ensure understanding. • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Inspects guest rooms on a daily basis. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Supports and supervises an effective inspection program for all guest rooms and public space. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. • Schedules employees to business demands and for tracks employee time and attendance. • Participates in employee progressive discipline procedures. • Celebrates successes and publicly recognizes the contributions of team members. • Sets a positive example for guest relations. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Responds to and handles guest problems and complaints. • Strives to improve service performance. • Ensures employees understand expectations and parameters. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. • Observes service behaviours of employees and provides feedback to individuals. • Ensures employee recognition is taking place on all shifts. • Participates in an on-going employee recognition program. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Assistant Housekeeping manager

Fairmont Jaipur - Jaipur, India

Housekeeping

February 2015 - February 2017 · 2 years and 1 month

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Ensures all employees have proper supplies, equipment and uniforms. • Communicates areas that need attention to staff and follows up to ensure understanding. • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Inspects guest rooms on a daily basis. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Supports and supervises an effective inspection program for all guest rooms and public space. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. • Schedules employees to business demands and for tracks employee time and attendance. • Participates in employee progressive discipline procedures. • Celebrates successes and publicly recognizes the contributions of team members. • Sets a positive example for guest relations. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Responds to and handles guest problems and complaints. • Strives to improve service performance. • Ensures employees understand expectations and parameters. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. • Observes service behaviours of employees and provides feedback to individuals. • Ensures employee recognition is taking place on all shifts. • Participates in an on-going employee recognition program. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Housekeeping Manager

Pooram International - Thrissur, India

Housekeeping

August 2014 - January 2015 · 6 months

Managed housekeeping including hiring, firing, performance assessments, training and development. Maintained efficiency and labor cost goals. Ensured quality services are rendered in meeting guest expectations. Scheduled staff in keeping with labor standards and forecasted tenure. Monitoring consumption of supplies and chemicals. Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guest rooms and public space. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Sets a positive example for guest relations. Monitored and maintained level of sanitation in rooms, storage areas and bathrooms. Enforced set procedures for the acceptance, safety, and return on guest lost and found items. Helped in development of the yearly budget. Maintained room quality derived from hotel objectives. Does purchasing and cost controlling of guest room linen and supplies. Does often meeting with the supplier for better quality Product in chemicals and guests room supplies.
Housekeeping Supervisor

The Fairmont Chateau Lake Louise - Lake Louise, Canada

Housekeeping

July 2008 - June 2014 · 6 years

Reports to Executive Housekeeper and Director of Rooms. Have worked in the role of a room attendant, turndown services, midnight cleaner and housemen for the guest’s requests. Worked as a shift lead in midnights and in the evening shifts. In a leader role started as a midnight supervisor then Morning floor supervisor now working as evening shift supervisor. Investigate the concerns and comments regarding housekeeping and follow up. Being the Manager on duty during the evening shift decision taking and assisting the guest concerns immediately. Responsible for the updating and maintaining the inventories of Linen, Housekeeping supplies and the chemicals. Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. Conducts departmental orientation training and in-service training to explain policies, work procedures and to demonstrate use and maintenance of different types of equipments. Determines and maintains the teams work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. Responsible for the asset management and tidiness all over the hotel. Recommendation to improve services and ensure more efficient operation. Inspect rooms according to the request and warm up the site rooms for the next day. Pass on the information about the shift concerns and comments to the executives. TRAINING SESSIONS CERTIFICATIONS: First Aid Training. Fairmont Leadership Promise. Interaction Management. Discrimination & Harassment Prevention. Positive Colleague Relations. Train the Trainer. ACHIEVEMENTS: Successful Service plus representative of the department (Housekeeping have won 6 out of 9 nominations in 12 months). Won Colleague of the month and Nominated for the Colleague of the year. LQA Audit scored 9/10 for the Turndown services by the team. Christmas decoration of the public areas and F&B outlets. Renovation Projects. Had a privilege to assist Mr. George Bush, which made his stay memorable one. Planned and organized new garbage and recycling disposal program for the room attendants. Stewarding team was having trouble on the higher occupancy days. Colleague Engagement Survey Result comparison in between 2012 and 2013 of Evening team and the supporting staffs during the working period. Sep-12 13-Sep CES Score 3.73 4.19 Overall Satisfaction 48 74
Housekeeping Assistant

Trident Hotels - Jaipur, India

Housekeeping

May 2006 - March 2008 · 1 year and 11 months

Had worked in the role of a Room attendant, Turndown services, Midnight public area cleaner, Houseman, Laundry attendant and Shift lead. Train the new colleagues according the brand standards. Train the team work according to the health and safety measures. Train the team members about each chemical and cleaning machine about their usage. Do the guest requests in minimal time. Pass on the information about the night shift concerns and comments to the other leaders and executives. Have mastered and does training sessions for the new colleagues, in using all the machines for cleaning, different carpet cleaning machines, tiles and stones scrubbing and buffing machines etc.

Education

Hotel Management

KIHM - Kochi, India

September 2002 - August 2005

3 Year Diploma in Hotel Management specialized in Accommodation Operations
Higher Secondary Studies

West Benagal University - Kolkata, India

May 2000 - April 2002

Higher Secondary School Studies