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About me
Experienced Housekeeper with a demonstrated history of working in the hospitality industry. Skilled in, Housekeeping, Hotel Management, Facility Management (FM), and Hospitality Industry. Strong operations professional with a B.sc in Hotel and Hospitality Administration focused in Housekeeping from IHM Kolkata.
Experience
10 years and 11 months
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Assistant Executive Housekeeper
The Park Hyderabad by Design Hotels - Somajiguda, Hyderabad, India
Room Division ManagementOctober 2016 - Now · 7 years and 6 monthsAssistant Executive Housekeeper: 3rd October 2016 – Till Date. • Improved employee engagement scores by active involvement in extracurricular activities, and resolving hurdles. • Reduced detractors by closing gaps in services and driving effective employee and guest interactions. • Maintain brand standards and audits, improving online guest ratings. • Driving corrective training schedules for purposeful learning in Housekeeping. • Identifying potential candidates and mentoring them to receive promotions. • Reduced cost by identifying weightage variance of linen and clearing bills accordingly and extensive and optimal discard conversions. • Has been instrumental in redefining work culture and promoted positive growth in interdepartmental functions.
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Assistant Manager Housekeeping
Fairmont Jaipur - Hyderabad, India
HousekeepingAugust 2015 - September 2016 · 1 year and 2 monthsKey Jobs and Responsibilities: Fairmont Leadership Promise. • Improved employee engagement scores by active involvement in extracurricular activities, and organized Housekeeping Week Celebrations. • Improved JD power scores through closing gaps in services and driving effective employee and guest interactions, service excellence/promise champion. • Maintain LQA standards and audits, improved CES scores audits score achieved 97 percent. • Improved quality of product by identifying recurrent issues and closing them (building related) • Driving corrective training schedules for purposeful learning in Housekeeping. • Instrumental in mentoring for Achiever of the month (5 winners), quarter (2 winners) and year winners won by Laundry Team Leader. • Maintain and achieved all Assistant Managers and supervisors KRA’s, • Departmental ordering, requisitioning, purchase/ material orders. • Coordination with all vendors, bills, AMCs, accruals etc.
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Housekeeping Executive
Crowne Palza Ahmedabad - Hyderabad, India
Room Division ManagementFebruary 2013 - April 2015 · 2 years and 3 months• Assisted management in all project related issues and successfully taken over Rooms & Public areas. • Trained at Heart Beat Scores and Ten metrics. • Is responsible for training of employees as per “IHG Winning Ways”. • Is responsible for overseeing cost, inventory, ordering, storing and vendors. • Responsible for maintaining SOPs, developing processes and correct implementation of standards. • Responsible for employee onboarding, successful implementation of Buddy program. • Assisted in hiring of employees and training them to live as per IHG Winning Ways. • Ensure smooth running of daily housekeeping operations by means of inspecting, correcting, appraising, training, motivating team members.
Education
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Bachealor
IHM Chennai | Institute of Hotel Management Catering Technology and Applied Nutr - Taramani, Chennai, India
March 2006 - April 2009• Completed three years degree in Hospitality and Hotel Administration from: National Institute of Hotel Management and Catering Technology Kolkata & Tourism Management in association with IGNOU - With 68 % marks.
Languages
3 languages
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Hindi
Native or fluent
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Bengali
Native or fluent
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English
Native or fluent
Skills
12 skills
- Budgeting
- Horticulture
- Houskeeping
- Management
- Micros
- Opera
- Prolific
- Property management
- Trainer Skills
- Training
- Vendor Managment
- WinHMS
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