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I am June 2013 graduate in B.A.M.S from calicut university,completed spa management diploma and spa diploma along with CIBTAC certification in Foot Reflexology,Body Massage and A&P from Ananda Spa Institute Hyderabad Dec2016.
I own 5 yrs hospitality experience in different roles as Spa Manager, Asst.Spa Manager,Spa Manager and Wellness consultant, Ayurveda Physician in 5 star properties and wellness resorts.and have strong hold of operations, wellness, guest handling etc.
My motto: Provide wellness to guests and drive business to company.
L'Occitane Spa - Colombo, Sri LankaSpa & WellnessMay 2018 - Now · 7 months
Revenue driving Creating offers and set up revenue driving offers Social media publicities with help of Digital marketing Strong team Building abilities handling multi national team from India, Srilanka and Bhutan.
Assistant Spa Manager- Elle Spa & Salon
Sanghvi Brands Promoters Pvt. Ltd. - Velha Goa, IndiaOtherDecember 2016 - May 2018 · 1 year and 6 months
Operations Management: Manage day to day operations of Spa including reception,reservations,hosting,maintenance etc. Plays key role in decision making in operations and action plans of department. Creates and implement documents such as staff schedules,meeting minutes,standards and procedure, performance reviews. Skilled in training,scheduling,team building,conflict management, business building, skill enhancement of staff and goal setting. Create and monitor spa packages and programs for clients and evaluates effectiveness of existing or newly added programs. Monitor current trends in market, notify the concerned. Manage duty rosters, DSR, Month end report, Spa product requisitions etc. Deliver credible, competitive and value plus services to guests. Exhibit professional attitude ,diplomacy,ability to handle difficult situations. Uphold gracious front desk procedures in booking and handling of customers,maintain compensation guidelines for customer complaint handling. Materials Management: Governing raw material inventory on weekly and monthly basis for ensuring indenting of adequate stocks. Manage purchase order for professional treatment and operational supplies. Assist Spa manager in short and long strategic planning to ensure spa operates cost effectively and efficiently. Client Servicing: Handling guest queries,maintaining guest history records,deal with guest complaints/concerns and try to resolve independently. Team Management: Supervising,monitoring and delegating workload to subordinates to ensure execution of operations on time and as per budgeted parameters. conduct training to enhance product knowledge,efficiency and up-selling for staff on company standards. Help staff to maintain international standards and support team to stay united ,creating healthy working environment. Financial: Controls product and service margin analysis for achieving profitability. Administer staff and client scheduling for maximum revenue generation and profitability.
University of Calicut - Malappuram, IndiaOctober 2007 - June 2013
Bachelor of Ayurvedic Medicine and Surgery from Vishnu Ayurveda College, shornur.
peevees model school - Nilambur, IndiaMarch 2002 - April 2004
higher secondary education from Peevees model school- nilambur.
SSLC ( CBSE)
otten english school - Wandoor, IndiaMarch 2001 - February 2002
MalayalamNative or fluent100%
- asst spa manager
- A team player
- Handle complain guest
- Managing a team
- Spa operations
- Stock inventory
- Strong guest care
- Strong hospitality
- strong interpersonal skills
- technical knowledge of therapies