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About me
Instrumental IT Manager bringing 15 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking, and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, road mapping and team development.
Experience
13 years and 8 months
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IT Manager - Centralized Service
Five Hotels and Resorts - Dubai, United Arab Emirates
IT & TechnologyMay 2022 - Now · 1 year and 11 monthsJob Profile • Manage Hotel IT Operations and Centralized IT services for all the hotels of FIVE Holdings • Coordinate with other departments to carry out new projects, do case study for new requirements as and when they arise. • Planning, budgeting, and implementing new IT solutions • Monitor IT Security and Compliance. • Applications, Services and infrastructure Managed: AWS VMware cloud infrastructure, AWS load balancer, AWS S3, Sophos Central Endpoint Protection and Sophos Firewall, NAC, Micros Simphony, Opera PMS, SUN Systems, MessageBox, Manage Engine ServiceDesk, Desktop Central, AD Audit plus, AD Manager, Adaco, Surfsonix, Sharperlight, O365, SharePoint etc. Projects Handled • Infrastructure migration from on prem to AWS VMware cloud. • Preopening of FIVE Zurich • Ironscale Email Security Implementation and Training • Preparing for UL SPIRE Certification for Hotel Building • Nasuni Cloud Storage Implementation. • Sharperlight reporting solution for opera and micros(Replace opera vision) Project Under Review or Implementation • Pre IPO-Preparation – Ongoing • ISO 27001 Certification process (On going) • PAM Solution under implementation. • Email Consolidation project. • FIVE LUXE JBR Pre-Opening
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IT Manager
Al Masar Investments LLC - United Arab Emirates
IT & TechnologyMay 2020 - May 2022 · 2 years and 1 monthJob Profile • Planning, budgeting, and implementing new IT solutions for group of companies. • Manage Hotel IT Operation of 3 hotels owned by the group. • Managing Data Center operation, IT infrastructure and services of Al Masar investments Head office and its subsidiary companies in hospitality sector (3 Hotels) and Real Estate. • Applications, Services and infrastructure Managed: - Office 365, Exchange 2016, ePMS ERP, Opera PMS, Symphony POS, Webprolific, Wishnet, VMware, Citrix, Citrix NetScaler, Citrix VDI, Veeam backup, Barracuda Email Security, Mimecast Email Security, Fortigate firewall, Antlabs Guest Internet gateway, Aruba Wireless etc. Projects Handled • Exchange 2013 migration to Office 365. • Mimecast Integration with office 365 and Exchange 2016. • VMware upgrade from v6 to v7 • Crowd strike End point protection implementation. • Wi-Fi Upgrade and HSIA Upgrade. • New CCTV system implementation. • Financial consolidation project (Completed Solution Review). • New Real Estate ERP implementation project (Completed Solution Review) • Process automation (Completed Solution Review).
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Assistant Director of Centralized IT Services
Rotana - Dubai, United Arab Emirates
IT & TechnologyMarch 2015 - May 2020 · 5 years and 4 months• Responsible for maintaining and ensuring delivery of all centralized IT services to all the Rotana Hotels under Multi-property PMS(Currently 28 Properties) and outside UAE properties, enforcing proper change management, disaster management. • Supervising the subordinates and training them. • Assist in budgeting, testing new applications, project and vendor management • Trouble shoot and escalating the unresolved tickets raised on service desk (Manage Engine) to vendor, coordinate with vendor for new property installations, maintenance, application upgrades, changes etc. • Applications, Services and infrastructure maintained and monitored by Centralized services are VMware Servers, Opera PMS, OCIS, Oracle Database, Oracle DataGaurd, SUN systems Central, JANA Material Management, SAP BI, Sihot property management system, OXI Interface, KIOSK Middleware, Domain, Crystalstat server, EMC Backup Solutions, Network devices, Monitoring solutions, Splunk log monitoring etc. • Coordination for preopening setup of properties. Projects Handled • Datacenter consolidation to single private cloud infrastructure for Opera PMS and related applications • Database upgrade of PMS application to oracle 11g • DR sight build • Serenata to Trust interface swap Project for entire Rotana Hotels • Revinate survey integration project • Ideas Implementation Project across all Rotana Properties(Ongoing) • Testing and upgrade of Opera from 5.0.04.01/25 to 5.0.05.01/6(Ongoing) • SAPBI Project Review and Implementation • Splunk Implementation. • VAT implementation.
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IT coordinator
Rotana - Abu Dhabi, United Arab Emirates
IT & TechnologyJuly 2011 - March 2015 · 3 years and 9 monthsIT Coordinator Job Profile • Assist Director of IT in daily IT operations for both Properties (Yasisland Rotana and Centro). • Project and vendor management. • Supervise the IT operations and assign tasks to team members, • Serves as primary contact for all network and system Infrastructure • Troubleshoot any network issues, do necessary network configuration changes, configuration of new servers, PC’s, Cisco IP Phones, Wireless Access point, Cisco switch, Cisco call manager etc. , create new VLANS, edit existing firewall rules, proxy server rules. • VMware Server Administration, Veeam Backup Administration, Symantec Backup Administration. • Manage application servers: - Domain Server, FBM, SUN system, Sun vision, Oasys, SQL Database etc. • Configuration of Micros POS work stations, printers etc. • User management for AD, ISA, Opera, Micros, Domain, FBM, Oasys etc. and Keep records for changes. • Provide Admin and guest with necessary support. • Responsible for the IPTV and CCTVsystems • Guest Internet Gateway(Entiretec) Projects Handled • Installation of New Guest Internet Gateway(Entiretec) • Installation of new CCTV System. • Installation of Webmarshal and Spicework • IOS Upgrading of CISCO network devices.
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IT Assistant
Cityseasons - Al Ain, United Arab Emirates
IT & TechnologyMarch 2010 - December 2010 · 11 monthsIT Assistant Job Profile • Project and vendor management. • Installing and troubleshooting of network devices. • User administration in Opera, Micros and Paytrax servers. • Add new menu items in Micros. • Install Operating system on user computers. • Responsible for purchase of IT equipment. Project Undertaken • Upgraded the office network from single vlan to multi vlan structure. • Installed Domain server. • Supervised the installation of CCTV System.
Education
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Computer Science and Engineering
Vidya Academy of Science and Technology - Thrissur, India
June 2003 - June 2007Bachelor of Technology
Languages
3 languages
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Malayalam
Native or fluent
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English
Professional working
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Hindi
Professional working
Personal information
Nationalities
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Indian
Date of birth
January 22nd 1985
Skills
8 skills
- Budgeting
- CCNA
- CWNA
- Mcsa
- Network troubleshooting
- On job training
- Project management
- Vendor Managment
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