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I am Sujo Thomas from India, currently on a visit visa in UAE. Im looking for a job and interested in applying for the advertisement below. I have been a part of the pre-opening team with one of the leading restaurant brands (Burger Boutique) in Riyadh for the past 9 years as assistant Restaurant Manager and I would like to contribute my experience to the success of an emerging Hotel/ Restaurant
Assistant Restaurant Manager
united restaurant company for food services - Riyadh, Saudi ArabiaF&B serviceJuly 2009 - May 2018 · 8 years and 11 months
Working as an Assistant Restaurant Manager for one of the leading upscale casual dining restaurants in KSA, Riyadh known as B+F Burger Boutique • Heading Daily Operations of the restaurant, executing duties to ensure smooth functioning. • Maintain the restaurant’s revenue, profitability, quality goals and customer service standards. • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. • Coordinating daily restaurant management operations. • Delivering total dining experience and maximizing customer satisfaction. • Responding efficiently and accurately to restaurant customer complaints. • Upkeep of the image, standards and principle of the organization, keeping a transparent easily accessible style of management. • Inventory and stock control. • Control and approve all duty rosters, staff leaves, offs and rewards and recognition. • Submit periodical reports to the Vice President and officials from HO. • Provide training at regular interval to staff and new joinees.
Technical & Customer Support
3 Global Services - Mumbai, IndiaCustomer ServiceAugust 2008 - June 2009 · 11 months
Inbound Customer Support for 3G Mobile phones and connections for Australian customers
Customer Service Executive
First Source / ICICI One Source - Mumbai, IndiaCustomer ServiceDecember 2006 - May 2008 · 1 year and 6 months
Dealt with 60+ inbound credit card queries with 100% compliance daily including balance transfers Marks & Spencer Money HSBC Group For U.K customers
Sterling Testing Systems - Mumbai, IndiaCustomer ServiceJuly 2005 - June 2006 · 12 months
Conducted Employment, Educational and Personal verification checks for 1000+ candidates for U.S. Clients on calls and via online 900 services.
F & B Service Associate
JW Marriott Mumbai Juhu - Mumbai, IndiaF&B serviceNovember 2004 - June 2005 · 8 months
F&B service associate at Lotus Cafe, Nov 2004 - Jun 2005 one of the busiest coffee shops at JW Marriott Hotel Juhu Mumbai. Buffet set-ups, upselling À LÁ CARTE menu items, providing specialized service to our local and international guests. Awarded certificate of Seven ways to Sell by Mr. Bob Brown - inhouse special training.
YMCA international House - Mumbai, IndiaJune 2003 - June 2004
Diploma in Hotel And Catering Management
MalayalamNative or fluent100%
- Excellent people skills
- F&B sales
- Financial reports
- Hiring, training staff
- Managing a team
- Planning menu
- point of sale
- Solving problems