Sujo Joseph Thomas

Sujo Joseph Thomas

Assistant Restaurant Manager at united restaurant company for food services
Lives in India
over 6 months ago

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I am Sujo Thomas from India, currently on a visit visa in UAE. Im looking for a job and interested in applying for the advertisement below. I have been a part of the pre-opening team with one of the leading restaurant brands (Burger Boutique) in Riyadh for the past 9 years as assistant Restaurant Manager and I would like to contribute my experience to the success of an emerging Hotel/ Restaurant

Experience

  • Assistant Restaurant Manager

    united restaurant company for food services - Riyadh, Saudi Arabia

    F&B service
    July 2009 - May 2018 · 8 years and 11 months

    Working as an Assistant Restaurant Manager for one of the leading upscale casual dining restaurants in KSA, Riyadh known as B+F Burger Boutique • Heading Daily Operations of the restaurant, executing duties to ensure smooth functioning. • Maintain the restaurant’s revenue, profitability, quality goals and customer service standards. • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. • Coordinating daily restaurant management operations. • Delivering total dining experience and maximizing customer satisfaction. • Responding efficiently and accurately to restaurant customer complaints. • Upkeep of the image, standards and principle of the organization, keeping a transparent easily accessible style of management. • Inventory and stock control. • Control and approve all duty rosters, staff leaves, offs and rewards and recognition. • Submit periodical reports to the Vice President and officials from HO. • Provide training at regular interval to staff and new joinees.

  • Technical & Customer Support

    3 Global Services - Mumbai, India

    Customer Service
    August 2008 - June 2009 · 11 months

    Inbound Customer Support for 3G Mobile phones and connections for Australian customers

  • Customer Service Executive

    First Source / ICICI One Source - Mumbai, India

    Customer Service
    December 2006 - May 2008 · 1 year and 6 months

    Dealt with 60+ inbound credit card queries with 100% compliance daily including balance transfers Marks & Spencer Money HSBC Group For U.K customers

  • Verifier

    Sterling Testing Systems - Mumbai, India

    Customer Service
    July 2005 - June 2006 · 12 months

    Conducted Employment, Educational and Personal verification checks for 1000+ candidates for U.S. Clients on calls and via online 900 services.

  • F & B Service Associate

    JW Marriott Mumbai Juhu - Mumbai, India

    F&B service
    November 2004 - June 2005 · 8 months

    F&B service associate at Lotus Cafe, Nov 2004 - Jun 2005 one of the busiest coffee shops at JW Marriott Hotel Juhu Mumbai. Buffet set-ups, upselling À LÁ CARTE menu items, providing specialized service to our local and international guests. Awarded certificate of Seven ways to Sell by Mr. Bob Brown - inhouse special training.

Education

  • Diploma

    YMCA international House - Mumbai, India

    June 2003 - June 2004

    Diploma in Hotel And Catering Management

Languages

  • Malayalam
    Native or fluent
    100%
  • Hindi
    Full professional
    80%
  • English
    Full professional
    80%
  • Arabic
    Limited working
    40%

Skills

  • Excellent people skills
  • F&B sales
  • Financial reports
  • Hiring, training staff
  • Managing a team
  • Planning menu
  • point of sale
  • Solving problems
  • Welcoming
Connections
Mark Sampson H
Human Resources Intern at International banking sector
Michael John Magsoling
Kitchen In-Charge at Double D Pizza
Adrian Ripalda
Service Express Agent at Hilton Dubai AHC (formerly The Westin Dubai AHC)
View 4 connections
Following
Hyatt Regency Amsterdam
Amsterdam, Netherlands
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