Sulagna Maitra Tirkey

Sulagna Maitra Tirkey

Cluster Assistant Sales Manager at Hyatt Place Dubai
Lives in Dubai, United Arab Emirates

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About me

Experienced Sales Manager with a demonstrated history of working in the hospitality industry. Skilled in Catering, Microsoft Word, Sales, Hospitality Industry, and Leisure Industry. Strong operations professional with a Bachelor's Degree focused in Bachelor In English (Hons) and holds a Diploma (BTEC HNC-Edexcel) in Aviation, Hospitality & Air Travel Management.

Experience

9 years and 8 months

  • Cluster Assistant Sales Manager

    Hyatt Place Dubai - Dubai, United Arab Emirates

    Sales & Marketing
    July 2019 - Now · 6 months

  • Cluster Venue Sales Manager

    SLS Production - Dubai, United Arab Emirates

    Sales & Marketing
    April 2018 - May 2019 · 1 year and 2 months

    media ProVenues/ SLS Production Event Service Dubai- UAE: as Complex Venue Sales Manager from April 2018 till date. *SLS venue service has internally moved in to media proVenues service since Jan 2018. *Responsible for the overall running and operations of the business in the venue at Intercontinental Hotels Groups & Crowne Plaza Dubai Festival City & Holiday Inn, Dubai Festival City. *Accountable for the general management of the property, ensuring profitability, sustaining relationships with key stakeholders at the property and with clients, communicating with current and prospective clients, executing the logistical services sold, and fostering a positive environment for the team in achieving business goals. *Responsible for designing & implementing a strategic sales plan and reports, that expands customer database & business opportunities, hitting the sales target for 2019 (AED 4.4m). *Responsible for creating quotation, invoicing, follow ups, site inspections & visits. *Writing SOP’s for the sales & accounting procedure for the present property.

  • Cluster Groups & Events Sales Executive

    Le Meridien Dubai Hotel & Conference Centre Le Meridien Fairway - Dubai, United Arab Emirates

    Sales & Marketing
    March 2015 - February 2018 · 3 years

    Le Meridien Dubai Hotel & Conference Center (5*) & Le Meridien Fairway (4*) as Groups & Events Sales Executive/ March 2015 till February 2018: *Joined as Groups & Events Sales Coordinator (MICE-Reactive Sales)-March 2015- December 2016, later was Promoted as Groups & Events Sales Executive (MICE-Pro-Active Sales)- January 2017-February 2018. *Maintain RFP generating accounts through various sales activities face-to-face, sales calls, telephonic calls, hotel site inspections, and entertainment (2015-2016). *Preparing proposals & contracts (2015-2016). *Build & strengthening relationships with suppliers, facilitators & potential clients (2015-2016). *Project planning-scheduling all aspects of the Events/MICE, ensuring adherence to budget & timeline, including development & management of the deposit scheduled (2015-2016). *Ensureproperhandovertotheeventsteamtotakecareonthelogisticparts(2017-2018). *Identify commercial opportunities to improve profit margin (2017-2018). *Ensure to achieve actively targeted sales call, site inspections, client entertainments on a weekly basis (2017-2018). *Keeping a track of all sales calls, business conversion & updated database (2017-2018). *Ensure in market promoting the hotel to a diverse range of clients who have the potential to book residential & non residential events at the hotel (2017-2018). *Responsible for maximizing all hotel revenue & profitability by converting group leads from various sources e.g. ISAC,Clientdirect,Cevents,3rdparty& othervendors(2017-2018). *Achieved Target for Groups & Events from Jan – Dec 2017. - Groups Actual/Target: AED 804,124 out of AED 193,674. -415.2% above target. -Events Actual/Target: AED 1,082960 out of AED 1,200,001.-90.2% achieved. *Top performer MICE- Enquiries converted- 21, Room nights -1325, Room Revenue-AED 1,507,234/- (January – May 2016).

  • Project coordinator

    InfoPlus Events LLC - Dubai, United Arab Emirates

    Sales & Marketing
    September 2014 - January 2015 · 5 months

    *Handling Speaker management along with other admin works. *Co-ordinating with the venue management, hotel accomodation, air ticketing, marketing, advertsing & PR related work.

  • Cluster Guest Service Agent

    The Westin & Le Meridien Mina Seyahi Complex - Dubai, United Arab Emirates

    Front Office reception
    July 2012 - August 2014 · 2 years and 2 months

    *Maintain up-to- date knowledge about the hotel & hotel events for the complex property. * Handling wake up calls, restaurant reservation, faxes, guest messages, complains and external & internal calls, & hotel emergency procedures (fire, bomb & health threat) and emails, And takes action to resolve problems. *Writing Sop’s for the department and providing training for the new associates. *Carries out regular duty roster & reports for the Excom’s. *Certified for the completion of Leadership Training program from Starwood Hotels & Resorts Worldwide /2013. *Certified for Cross Training in Human Resource and Learning & Development Department – the Westin & Le Meridien Mina Seyahi Complex/ November 2013- January 2014. *Achieved Reward & Recognition certificate of nominee as the Best on Quality Associate for the month of May (2013) & April (2014). *Achieved Reward & Recognition certificate of nominee, as the Best on Brand Associate for the month of January & February (2013). *Achieved Certificate in recognition of Commitment to excellence, for several times Gold & Silver Medal certificate (2012-2014). *Performance, service at beyond the very high standards that customers expect – (2012-2013-2014).

  • Service Express Agent-Front office

    The Westin Hyderabad Mindspace - Hyderabad, India

    Front Office reception
    March 2010 - May 2012 · 2 years and 4 months

    *Joined as Food & Beverage Associate- March -August 2010, later was promoted as Guest Service Agent – Front Office-September 2010-May 2012 *Keeping up to date knowledge about the menus and drinks for the venue (2010). *Managing floor & bar and handling cashiering, store requisition, inventory (2010). *Maintain up-to- date knowledge about the hotel & hotel events (2010-2012). * Handling wake up calls, in-room dining orders, faxes, guest messages and external & internal calls, and hotel emergency procedures (fire, bomb & health threat) and emails, and resolve problems (2010-2012). * Providing training for the new associates (2011-2012). *AchievedAnnualReward& RecognitionastheBestAssociateoftheYear(2011). *Achieved certificate for the Best Performance Team-Service Express (2011). *Achieved certificate for the Best Team of Unsung Heroes–Service Express (2011).

  • Human Resource Executive-

    The Future Placement Consultancy Firm - Kolkata, India

    Human Resources
    January 2010 - March 2010 · 3 months

    *Sourcing candidates through various sources like job portals, references, for various client requirement. *Conduct Preliminary interviews before presenting the candidates to the clients.

Education

  • DEGREE / MAJOR IN ENGLISH

    Indira Gandhi National University (IGNOU) - Kolkata, India

    April 2011 - April 2014

  • DIPLOMA/BTEC(HNC)

    Frankfinn institute of Air Hostess - Kolkata, India

    April 2008 - December 2009

    DIPLOMA/BTEC(HNC)-LEVEL5 Higher National Certificate –EDEXCEL ADVANCING LEARNING – In Aviation, Hospitality and Travel Management Frankfinn institute of Air Hostess 2008-2009. CERTTFIED FROM JET AIRWAYS FOR AIR HOSTESS TRAINING 2009 CERTTFIED FOR GALILEO CRS BASIC & ADVANCED COURSE. 2009

Languages

3 languages

  • English

    Native or fluent

  • Bengali

    Native or fluent

  • Hindi

    Native or fluent

Personal information

Nationalities

  • Indian

Work Permits

  • United Arab Emirates

Skills

9 skills

  • Current
  • Delphi
  • Intuition (Switchboard)
  • Micros
  • MS Office
  • Opera
  • Outlook
  • Respak
  • Starguest (SGR)
Connections
Renuka Giri
Administration Assistant at Dhyeya food safety and training consultancy
Alok Tirkey
Food and Beverage VVIP Operation Supervisor at Emirates Flight Catering
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