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Experienced Sales Manager with a demonstrated history of working in the hospitality industry. Skilled in Catering, Microsoft Word, Sales, Hospitality Industry, and Leisure Industry. Strong operations professional with a Bachelor's Degree focused in Bachelor In English (Hons) and holds a Diploma (BTEC HNC-Edexcel) in Aviation, Hospitality & Air Travel Management.
Venue Sales Manager
SLS Production - Dubai, United Arab EmiratesSales & MarketingApril 2018 - Now · 9 months
*Responsible Venue Sales Manager for Intercontinental Hotels Group & Crowne Plaza Dubai & Holiday Inn, Dubai Festival City. *Responsible for designing & implementing a strategic sales plan, that expands customer database & business opportunities, while maintaining strong relationship within the hotel sales team. *Responsible for growth & hitting the sales target for 2019 (AED 4.4m). *Responsible for creating quotation via current(CRM) , invoicing, follow ups, site inspections & visits. *Responsible of weekly/ month reports.
Groups & Events Sales Executive
Le Meridien Dubai Hotel & Conference Center - Dubai, United Arab EmiratesSales & MarketingMarch 2015 - February 2018 · 2 years and 12 months
Le Meridien Dubai Hotel & Conference Center (5*) & Le Meridien Fairway (4*) as Groups & Events Sales Executive/ March 2015 till February 2018: *Joined as Groups & Events Sales Coordinator (MICE-Reactive Sales)-March 2015- December 2016, later was Promoted as Groups & Events Sales Executive (MICE-Pro-Active Sales)- January 2017-February 2018. *Maintain RFP generating accounts through various sales activities face-to-face, sales calls, telephonic calls, hotel site inspections, and entertainment (2015-2016). *Preparing proposals & contracts (2015-2016). *Build & strengthening relationships with suppliers, facilitators & potential clients (2015-2016). *Project planning-scheduling all aspects of the Events/MICE, ensuring adherence to budget & timeline, including development & management of the deposit scheduled (2015-2016). *Ensureproperhandovertotheeventsteamtotakecareonthelogisticparts(2017-2018). *Identify commercial opportunities to improve profit margin (2017-2018). *Ensure to achieve actively targeted sales call, site inspections, client entertainments on a weekly basis (2017-2018). *Keeping a track of all sales calls, business conversion & updated database (2017-2018). *Ensure in market promoting the hotel to a diverse range of clients who have the potential to book residential & non residential events at the hotel (2017-2018). *Responsible for maximizing all hotel revenue & profitability by converting group leads from various sources e.g. ISAC,Clientdirect,Cevents,3rdparty& othervendors(2017-2018). *Achieved Target for Groups & Events from Jan – Dec 2017. - Groups Actual/Target: AED 804,124 out of AED 193,674. -415.2% above target. -Events Actual/Target: AED 1,082960 out of AED 1,200,001.-90.2% achieved. *Top performer MICE- Enquiries converted- 21, Room nights -1325, Room Revenue-AED 1,507,234/- (January – May 2016).
InfoPlus Events LLC - Dubai, United Arab EmiratesSales & MarketingSeptember 2014 - January 2015 · 5 months
*Handling Speaker management along with other admin works. *Co-ordinating with the venue management, hotel accomodation, air ticketing, marketing, advertsing & PR related work.
Guest Service/ Service Express Agent– Front Office
The Westin & Le Meridien Mina Seyahi Complex - Dubai, United Arab EmiratesFront Office receptionJuly 2012 - August 2014 · 2 years and 2 months
*Maintain up-to- date knowledge about the hotel & hotel events for the complex property. * Handling wake up calls, restaurant reservation, faxes, guest messages, complains and external & internal calls, & hotel emergency procedures (fire, bomb & health threat) and emails, And takes action to resolve problems. *Writing Sop’s for the department and providing training for the new associates. *Carries out regular duty roster & reports for the Excom’s. *Certified for the completion of Leadership Training program from Starwood Hotels & Resorts Worldwide /2013. *Certified for Cross Training in Human Resource and Learning & Development Department – the Westin & Le Meridien Mina Seyahi Complex/ November 2013- January 2014. *Achieved Reward & Recognition certificate of nominee as the Best on Quality Associate for the month of May (2013) & April (2014). *Achieved Reward & Recognition certificate of nominee, as the Best on Brand Associate for the month of January & February (2013). *Achieved Certificate in recognition of Commitment to excellence, for several times Gold & Silver Medal certificate (2012-2014). *Performance, service at beyond the very high standards that customers expect – (2012-2013-2014).
Service Express Agent-Front office
The Westin Hyderabad Mindspace - Hyderabad, IndiaFront Office receptionMarch 2010 - May 2012 · 2 years and 4 months
*Joined as Food & Beverage Associate- March -August 2010, later was promoted as Guest Service Agent – Front Office-September 2010-May 2012 *Keeping up to date knowledge about the menus and drinks for the venue (2010). *Managing floor & bar and handling cashiering, store requisition, inventory (2010). *Maintain up-to- date knowledge about the hotel & hotel events (2010-2012). * Handling wake up calls, in-room dining orders, faxes, guest messages and external & internal calls, and hotel emergency procedures (fire, bomb & health threat) and emails, and resolve problems (2010-2012). * Providing training for the new associates (2011-2012). *AchievedAnnualReward& RecognitionastheBestAssociateoftheYear(2011). *Achieved certificate for the Best Performance Team-Service Express (2011). *Achieved certificate for the Best Team of Unsung Heroes–Service Express (2011).
Human Resource Executive-
The Future Placement Consultancy Firm - Kolkata, IndiaHuman ResourcesJanuary 2010 - March 2010 · 3 months
*Sourcing candidates through various sources like job portals, references, for various client requirement. *Conduct Preliminary interviews before presenting the candidates to the clients.
DEGREE / MAJOR IN ENGLISH
Indira Gandhi National University (IGNOU) - Kolkata, IndiaApril 2011 - April 2014
Frankfinn institute of Air Hostess - Kolkata, IndiaApril 2008 - December 2009
DIPLOMA/BTEC(HNC)-LEVEL5 Higher National Certificate –EDEXCEL ADVANCING LEARNING – In Aviation, Hospitality and Travel Management Frankfinn institute of Air Hostess 2008-2009. CERTTFIED FROM JET AIRWAYS FOR AIR HOSTESS TRAINING 2009 CERTTFIED FOR GALILEO CRS BASIC & ADVANCED COURSE. 2009
EnglishNative or fluent100%
BengaliNative or fluent100%
HindiNative or fluent100%
- Intuition (Switchboard)
- MS Office
- Starguest (SGR)