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I am Sumita Timalsina. I live in Dubai L,UAE. I finished my higher diploma in Hospitality Education from Global Academy of Tourism & Hospitality Education and recently working at Dubai.
Guest Service Agent( Executive Club Lounge)
Wyndham Dubai Marina - Dubai, United Arab EmiratesFront Office receptionMay 2018 - Now · 9 months
1. Clean and maintain Lounge area. 2.Warm Welcome to the guest in the Club Lounge and helping them with preferred table. 3.Place all the items in proper areas. Respond to guest needs. 4.Perform Check In / Check Out VIP Club Lounge guests. 5.Handover Welcome letter to VIP guests. 6.Promote and sign up Rewards memberships to guests. 7.Assist with all aspects of service as requested. 8. Take guests drinks orders and make recommendations as well. Report any damaged or worn items to management. 9. Helping Reception Desk and respectively. 10. Attend departmental meetings as scheduled. 11.Maintaining daily beverage inventory and requisitions. 12.Report any incidents of guest dissatisfaction or unusual matters of significance to / supervisor so that corrective measures may be taken. 13. Perform special projects and other responsibilities as assigned.
Front Office Trainee
Hotel Jen Puteri Harbour, Johor - Johor Bahru, MalaysiaFront Office receptionMarch 2016 - August 2016 · 7 months
I did internship for 6 month. 5 month in a Front Office Reception and 1 month at Housekeeping Room controller.
Celebration Events Height - Kathmandu, NepalF&B serviceSeptember 2015 - December 2015 · 4 months
I did internship at Celebration Events Height in F&B service.
Global Academy of Tourism & Hospitality Education (GATE) - Kathmandu, NepalJanuary 2015 - January 2018
NepaliNative or fluent100%
Dubai Way Champion