Sunday Aigbomian

Sunday Aigbomian

Cluster Sales Executive at RODA Hotel & Resorts
Lives in Dubai, United Arab Emirates

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About me

Enthusiastic Sales Professional with more than 15 years' experience in the Middle East Market, excellent communicator with proven track records of achieving sales targets, In-depth knowledge of the Dubai Market with a strong customer data base, Ability to work under pressure in competitive environments. Fluent in English Language and familiar with UAE ethical policy in business transactions with Hotels and Travel Agencies

Experience

23 years and 1 month

  • Cluster Sales Executive

    RODA Hotel & Resorts - Dubai, United Arab Emirates

    Sales
    April 2018 - June 2018 · 3 months

    Analysed local market trends and competitor activity to identify business lead and develop customer accounts and travel within the local area to drive business into the specific account  Negotiate room rates/packages with corporate clients and develop and implement creative local marketing channels, including social media channels  Prepared company contracts for the hotel in accordance with current business and pricing conditions  Worked within current business strategies and recognizing potential opportunities to increase sales leads for FIT and groups bookings  Attend Sales events as required and build strong comprehensive sales programs  Produced accurate reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, Sales blitz, calls made and business leads  Resolved product or services problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.  Managed large amounts of incoming calls, generate sales leads, identify and assess customers’ needs  Resolved customer complaints via phone, email, or social media and use telephones to reach out to customers and compile reports on overall customer satisfaction

  • Sales Executive

    Doha Marriott Hotel - Doha, Qatar

    Sales
    September 2010 - February 2016 · 5 years and 6 months

    Executes and supports the operational aspects of business booked such as generating proposal, writing contract and customer correspondence.  Worked collaboratively with off-property sales channels to ensure sales efforts are coordinated.  Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.  Provides accurate, complete and effective turnover to Event Management team  Participates in sales calls with members of sales team to acquire new businesses and close a deal.  Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business issues and concerns, to offer better business solution.  Greets customer during the event phase and hands-off to the Event Operations team for the execution and ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill

  • Group Sales Coordinator

    Doha Marriott Hotel - Doha, Qatar

    Sales
    June 2004 - August 2010 · 6 years and 3 months

    Set up group booking information in the property management system once a group contract has been established; ensure the group information, rate code, billing are accurately entered  Enter and manage tentative and definite group blocks into Opera, update definite groups and built group blocks into MARSHA, secure rooming list prior to cut of dates and focus on all details  Prepare weekly group pick up report highlighting release dates and action required; proactively follows up on pending information including billing or payment instructions, and communicates any changes on in-house groups to the Team  Create and maintain group Resume; update any information received, and build Group Summary files with Guest names, room requirements, arrival and departure details, credit and billing instructions with appropriate supporting documents, transportation arrangements, meals instructions, location and times, special activities, Group Leader’s name and distributes group information to all related departments  Tracking Group Slippage for post-group analysis and rate changes made to OPERA from Front Office versus MARSHA and audit to ensure rooms inventory are balanced  Compiles Contracts for all Group and Events associated business for authorized Hotel signatory

  • Reservations Sales Agent

    Doha Marriott Hotel - Doha, Qatar

    Reservations
    June 1999 - June 2004 · 5 years and 1 month

    Responds to incoming reservations sales opportunities for the property to generate revenue  Oversee accuracy of room blocks, reservations, and group market codes and daily arrival list  Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.  Assists in monitoring group reservation forecast data, system balance with the Front Office team  Coordinates with sales and event team to process rooming lists and welcome letter where applicable and checks daily arrivals to ensure all necessary billing instructions& transportations arrangement are applied to all reservations where applicable.  Understand and take reservations to support the revenue management strategies  Be fluent on all hotel products and services and understand best rate guarantee compliance  Handle email & fax offers and requests for availability & prices of retail segment

  • Bellman

    Sheraton Gulf Hotel - Doha, Qatar

    Porter
    June 1996 - May 1999 · 3 years

    Welcomes and assist guests and their visitor's according to Brand Standards  Ensures prompt, efficient and updated recording of mail, parcels, messages and visitors  Maintains a perpetual presence on the Concierge Desk throughout the hours of the shift  Greets and assists guests and visitors following standards either in person, email or on the phone  Greets all guests courteously, using their names whenever possible  Reports suspicious people, behavior, parcels and vehicles to Security  Ensures follow up on any outstanding items on the handover report and takes ownership  Assist guests with luggage delivery and rooming the guest

  • Room Attendant

    Sheraton Lagos Hotel - Lagos, Nigeria

    Housekeeping
    May 1993 - May 1996 · 3 years and 1 month

    Organized the upkeep of all the bedrooms, and public areas under my responsibility  Guarantees that rooms are cleaned and services provided to the highest standards, ensures that hotel linen and uniforms are cleaned efficiently  Ensures high quality of any services provided by a third-party e.g. florists & linen hiring  Coordinates room allocation with the front office, handling any switches as necessary  Signals any technical faults and follows up repair work with Engineering department  Regularly checks the schedule for building work together with the Technical Department  Maintained standards hygiene procedures, cleanliness and the safety of guests' property

Education

  • Cambridge International College, London United Kingdom

    January 2001 - December 2002

  • British College of Professional Management, London United Kingdom

    June 1998 - June 2000

  • Auchi Polytechnic Auchi Edo State Nigeria

    September 1989 - September 1991

  • Annunciation Catholic College, Irrua Edo State Nigeria

    September 1977 - September 1982

Languages

1 language

  • English

    Full professional

Personal information

Nationalities

  • Nigerian

Date of birth

June 25th 1966

Skills

7 skills

  • Marsha
  • Ms offfice/Excel
  • Ms. Office Applications
  • MS Outlook
  • Ms word
  • PMS OPERA
  • Reservation System: OPERA
Connections
Nicole Tomamichel
Front Office Trainee presso Hilton Frankfurt Airport
Krisantus Sutrisno
People and Culture Coordinator presso Four Seasons Hotels and Resorts
Rajmilan Poudel
Hosco Partner Ambassador presso hosco Ambassador Program
View 9 connections
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