Suraya Hawkins

Suraya Hawkins

Guest Relations Manager at TUI
Lives in Leeds, United Kingdom
over 6 months ago

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I have experience of Events and have worked as Guest Relations Manager within 4 and 5 star hotels.

Experience

  • Guest Relations Manager

    TUI - Europe

    Other
    March 2016 - Now

  • Guest Relations Manager

    TUI - Sorrento, Italy

    Management
    March 2016 - Now

    • Set up, launch and oversee new Thomson brand – SENSIMAR • Train new members of staff upon arrival into resort • Manage Sports and entertainment team and organise bi-weekly Events programme • Host events - Gala Dinners, fundraisers and Sunset Dinner • Organise music and live entertainment • Promote events via social media, posters, boards, daily news • Guest Relations – Deal with complaints, feedback, hotel issues and guest special requests. • Act as the central communicator between the General Manager, Head Chef, Bar Manager and Operations Team • Compile monthly reports for the UK team • Host Cocktail Making Courses, arrange pre dinner welcome drinks for theme nights, host Cooking Classes and Wine Tasting • Conduct one-to-one reviews with my team • Assist with weddings and wedding receptions

Education

  • thomas danby

    June 2010 - July 2011

Languages

  • English
    Native or fluent
    100%
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